Plugin Causes Http 500 Error After Server Move

[Shaun]

Hi,

I’ve been successfully running both Events Calendar Pro and Event Tickets Plus for several years on my site: https://thorntonandlowe.com/training

I’m currently trying to move it to a new server. The database and all files have been moved copied over successfully but viewing the site (both frontend and backend) gives Http Error 500.

By trial and error, I have determined that it is The Events Calendar plugin which is causing the error (site loads perfectly when they are deactivated).

Do you have any ideas what could be causing this? What are the most obvious settings to look for on a new server that could cause it?

Obviously I can’t include the new servers ‘System Information’ from TEC because I can’t access the WP Dashboard with it activated. I have however included a copy of the WooCommerce status report which should give most of the same information.

Any help would be much appreciated.

Thanks in advance.

[Patricia]

Hey Shaun,

Thank you for reaching out to us! I’m really sorry to hear that you are having problems with your calendar! Let me help you to solve this.

To get started I would recommend you to make sure that all of your plugins are up-to-date. After that, please enable WP_DEBUG and WP_DEBUG_LOG and share with us any messages you see while having The Events Calendar enabled. All WP_DEBUG messages will be stored in a debug.log file in /wp-content.

Thanks!

Patricia

[Shaun]

Hi,

Thanks for the reply. Debug.log attached (zipped as it wouldn’t allow direct upload).

As I said in my initial post when The Event Calendar and Event Tickets Plus are activated I just got 500 error message to the debug info was limited to the first few lines.

The remaining lines are from after I removed the plugins and the site loads correctly.

Thanks again for your help.

[Patricia]

Hi Shaun,

Thanks for sharing your log with us! You have a PHP Fatal error that is probably the cause of the issue you are experiencing:

PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 49152 bytes) in /home/thorntonandlowe/public_html/wp-content/themes/ark/framework/core/class.ffThemeOptionsHolder.php on line 136

To get started, I would recommend you to check what’s the PHP memory limit in your previous server and make sure that your new server has the same value.

Thanks!

Patricia

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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