[Nico]

Thanks for confirming Ryan and glad you could resolve this!

There’s still no scheduled release date for this bug fix. The next maintenance release (4.1.4) is about to come out, approximately two weeks after the release we are expecting 4.2 to be out. The later is a feature release and doesn’t include bug fixes (we use maintenance releases for that), so I guess this is likely to be included in 4.2.1 maintenance release. I know it’s a bit of a bummer to have to wait so long for this, but in this part of the release process (about to release a new major version) all the efforts are concentrated in the feature release.

I’ll go ahead and close out this thread, but if you need help with anything else please don’t hesitate to create a new one and we will be happy to assist you.

Best,
Nico

PS: If you would like to give a review and rate Event Tickets on WordPress.org we will be stocked about it 🙂

[Nico]

Thanks for following up Trudi and sorry to hear about this.

Can you try to re-generate permalinks and re try the authorization process ? To do so please go into WP-Admin > Settings > Permalinks > Save Changes, that might help.

On the note we are seeing similar issues but still couldn’t find the solution, my guess is it’s related to the auth permalink not being correctly generated in that case the above should fix this.

Please let me know about it,
Best,
Nico

[Nico]

Howdy Wayne,

Welcome to our support forums and thanks for reaching out to us. Sorry to hear about this issue, I’ll help you out with it…

If you are getting a 404 on the front-end of the site, then please go to WP-Admin > Settings > Permalinks > Save Changes, and give the authorization process a new try. If this doesn’t help please send over a screenshot of the page you are getting redirected to, from the EventBrite authorization screen.

Thanks and sorry once again for the issue,
Best,
Nico

[Nico]

Hey Chris,

While we don’t have a trial period, you can go ahead and purchase the products for testing. If you decide they are not what you are looking for, you can ask for a full refund within 30 days of purchase. For more information take a look at our refund policy.

So yes feel free to purchase the plugins for testing 🙂

Please let me know if there’s anything else I can help you with,
Best,
Nico

[Nico]

Hi Rob,

Thanks for reaching out to us on this! I’ll help you with it…

From what I’m seeing in the screenshot you re setting this for tickets? Also if you set an event as password protected the word ‘Protected: ‘ will be pre-prended to the title, but it will be listed and in the single event page the content will be blocked by the password box.

If you want you can put those events in a category and then exclude it from the events listings: https://theeventscalendar.com/support/forums/topic/exclude-category-from-site-calendar/

Do you think that might work for you?

Best,
Nico

[Nico]

Hi Cindy,

Thanks for reaching out, and sorry to hear about these issues 🙁

I just replied to a very similar report here. A stated in that thread if this is caused by the latest update of the Avada theme, it might be a better idea to reach out to them on this incompatibilities. In the meantime you can downgrade your theme to a past version where this was working correctly.

We are looking into this issues to see if we can do something on our side to help the Avada team to sort this out.

Best,
Nico

[Nico]

Hi Landon,

Thanks for reaching out, and sorry to hear about these issues 🙁

I couldn’t reach the event in the URL you shared with me to see what’s going on. Anyway if this is caused by the latest update of the Avada theme, it might be a better idea to reach out to them on this incompatibilities. In the meantime you can downgrade your theme to a past version where this was working correctly.

Please let me know if downgrading helps,
Best,
Nico

[Nico]

Hi Virgil,

Thanks for reaching out to us! I’ll help you on this…

I can’t find the widget to where to add a module to the sidebar.

When you activate the plugin new widgets are available, to activate those just go to WP-Admin > Appearance > Widgets and drag them over to your active sidebar.

Secondly, I want to add a customize header title to my own liking.

Hopefully there a knowledge base article on Altering or removing titles on calendar views!

… I don’t where I would need to go into in order to customize the Events page.

Not sure what you are looking to customize, I guess yo refer to the visual aspect of the calendar. You can try the PRO color customizer, and for more complex customizations the themer’s guide is the way to go.

Please let me know about it,
Best,
Nico

[Nico]

Hi @isagenix,

Thanks for reaching out and sorry to hear about this issue. I’ll help you getting it right.

As far as I could test this is happening to all recurrent events in the site, right?

Can you please follow the steps described in our Testing for conflicts guide? This way we can see if this is a problem in our plugin or a conflict with the theme or other installed plugins.

Under ‘default’ conditions can you try to generate a recurrent event recurring every day for 3 days and check if this issue is present?

Please let me know about it,
Best,
Nico

[Nico]

Hi Lee,

Thanks for reaching out to us on this and sorry to hear about this issue. I’ll help you getting this right…

The ‘Get Authorization’ button is always present. You should see the following success message: https://cloudup.com/cnEIiBb5JZk – If that’s not present after ‘Allowing’ the site to connect in EvenBrite then there’s something wrong 🙁

If you are getting a 404 (Page not found) error when EventBrite API Auth redirects back to your site, then please re-save permalinks and try again.

Please let me know about it,

Best,
Nico

[Nico]

Hi Colm,

Thanks for reaching out to us on this!

First of let me say that the UNC calendar is highly customized by the custom theme they are using. There’s no option in our plugin to make the view buttons look like this.

The way to craft this cutomization is to create a template override of the events bar view file (wp-content/plugins/the-events-calendar/src/views/modules/bar.php), and change how the views menu is generated. Be sure to check our themer’s guide for more details on how to do this.

Best,
Nico

[Nico]

Hi Alan,

Thanks for reaching out and sorry to hear about this issue with updates!

For this cases we recommend performing a manual update of the plugins via FTP or WP-Admin. This should eliminate the file error.

Please give it a try and let me know about it,
Best,
Nico

[Nico]

Hi Joel,

Thanks for bringing this issue up! We are in fact aware of this and working on adding a new filter to the tribe_events_get_the_excerpt output so this default behavior can be changed.

I also found this snippet in the bug report that might help you until the filter is added:

https://gist.github.com/niconerd/e347c2c1e44698b97ecc1ef426acdc51

Please give it a try and let me know if it works for now,
Best,
Nico

[Nico]

Hi Ajay,

Thanks for reaching out to us and also for doing some research before posting 🙂

You raise an interesting point about the JS override of the link, we are not doing a great job there! But I guess there’s a simpler way around this.

The snippet below just targets the ical export query for month view and modify the parameters, so there’s no need to change the link 🙂


/**
* Change month ical export time range to a year
*/
add_action( 'pre_get_posts', 'tribe_custom_month_time_range_ics_export' );
function tribe_custom_month_time_range_ics_export( WP_Query $query ) {
if ( ! isset( $_GET['ical'] ) || ! isset( $_GET['tribe_display'] ) || $_GET['tribe_display'] != 'month' ) {
return;
}

$query->set( 'eventDisplay' , 'custom' );
$query->set( 'start_date' , 'now' );
$query->set( 'end_date' , '+ 365 days' );
$query->set( 'posts_per_page', -1 );
}


This should make all month export buttons the same basically, and export all year events.

Please give it a try and let me know if this answers your question or if I’m missing something there,
Best,
Nico

[Nico]

Hi MacKenzie,

Thanks for reaching out to us and sorry to hear about this issue.

Using the actions combo in the order seems the right solution, I just made a sample order in my local install including both a physical product and a ticket and I was able to see all options in the dropdown so I guess it doesn’t related to that. Maybe the order status is not set to complete?

Also, have you reached out to the server admin (or hosting company), I’m not near an expert but I think the email queue can be resumed after the server is up once again.

Best,
Nico

[Author]

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