Manual "Resend Tickets" Order Action Not

[Patrick Rogers]

I need to manually resend tickets to some customers due to a mail server error. Unfortunately, my option to resend tickets is not showing. I need to solve this ASAP in order to send out the tickets. Please help.

[Patrick Rogers]

I was able to resend tickets for a different order, but not this one. I don’t know if it’s because she purchased two physical items and three different tickets? Would that affect it?

[Nico]

Hi MacKenzie,

Thanks for reaching out to us and sorry to hear about this issue.

Using the actions combo in the order seems the right solution, I just made a sample order in my local install including both a physical product and a ticket and I was able to see all options in the dropdown so I guess it doesn’t related to that. Maybe the order status is not set to complete?

Also, have you reached out to the server admin (or hosting company), I’m not near an expert but I think the email queue can be resumed after the server is up once again.

Best,
Nico

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

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