[Caroline]

Hi Mike,

Thanks for reaching out, and I’m so sorry for the trouble here! On reviewing your site’s event submission form, I’m not immediately able to replicate the issue you’re describing, so I’d like to get a bit more information from you, if you don’t mind! Would you be so kind as to visit this site, copy the complete address from the “Share These Details” section in the upper right, and paste that address into a private reply here? That should give us a good starting point to begin further troubleshooting.

While you’re waiting, can you also please take a moment to run through our conflict testing steps on your site? This will allow us to confirm whether your issue may be related to a newly-introduced conflict with an existing plugin or theme.

Thank you!

[Caroline]

Hi there,

Thanks for reaching out! Other than the daily limits imposed by your particular tier of Event Aggregator license (100, 300, or 1,000), there should be no limit to the number of Facebook pages that can be used for sourcing scheduled imports. That said, if you should run across any limits when setting up your imports, let us know, and we’ll be glad to take a closer look.

Thank you!

[Caroline]

Hi Ben,

Thanks so much for reaching out! No problem–I’d be more than glad to assist with your questions here!

1. We’re still in the process of refining our product tiers for Event Aggregator, and we don’t currently offer a way to exceed the 10-activation maximum at this time. For the time being, I’d likely suggest purchasing multiple licenses to cover the number of sites you need to activate on–should we offer an option for more site activations at some point in the future, we’d be more than glad to assist you with transitioning to the new product tier when it’s time to renew your licensing with us. 🙂
2. You should have no problem handling this type of structure using multiple scheduled imports from Google Calendar. Your individual company sites can each import from their own Google Calendar and the enterprise calendar, while your portal site can import all of these to create a single “master” calendar. By keeping your calendars updated on Google Calendar and having a scheduled import set to run at whatever interval you specify, you won’t need to do any maintenance to keep things up-to-date on your WordPress sites. Hopefully this explanation makes sense and fits what you’re hoping to do–let me know if I’ve misunderstood or if I can clarify anything better! 🙂

I hope that helps to address some of your concerns here! Let me know if I can answer any other questions for you today, and thanks again for stopping by!

[Caroline]

Hi Naomi,

Thanks so much for following up! We’ve received your request and will be sure to get that processed for you right away. 🙂 I’m going to go ahead and close this thread out to keep things moving along, but please don’t hesitate to follow up with a new thread if there’s anything else we can do to assist!

[Caroline]

Hi Leon,

Thanks so much for getting in touch! I’m afraid that we’re not equipped to provide technical support for current plugin users here in our pre-sales forum. We’d be more than happy to assist you at one of the following locations:

• If you’re using one or more of our free plugins such as The Events Calendar and Event Tickets, you can request assistance on the WordPress.org support forum for the affected product.
• If you’re a current license holder for one of our premium offerings, please log in to your account and submit a post to the appropriate forum for the affected product.

If you can, please take the time to confirm in your post that you’ve run through our conflict testing steps prior to contacting us–this will save us a step and help us to get your issue resolved that much quicker! 🙂

Thanks again, and we’ll see you in the forums!

[Caroline]

Hi Kathy,

Thanks for following up to confirm that downgrading was successful in correcting your problem. Our development team is investigating similar reports of issues with comments in version 4.4–while we’re not able to confirm that these are related to what you experienced, we’re definitely working towards addressing these problems in our next maintenance release. I’ll go ahead and add your thread to our list of reports, and one of our team members will follow up with you once a fix for these issues (and possibly yours) is available to download.

Thanks again, and please don’t hesitate to let us know if there’s anything else we can do for you!

[Caroline]

Hi Bruno,

Thanks for getting in touch! Of course–I’ve gone ahead and refunded your duplicate license as requested, and you should see those funds returning to your account in 5-10 business days. Feel free to proceed with your license renewal whenever you’re ready! If you should need any assistance, we have a Knowledgebase article here that will walk you through our renewal process. For anything else, we’re always ready to help over here in the forums. 🙂

Cheers, and thanks for your support!

[Caroline]

Hi Kathy,

Thanks for reaching out! Right you are–our Personal license tier is for both individuals and businesses who are running our products on just one site at a time, so that’s all you’ll need if you only require a single site activation. (Should your needs change in the future, you can easily upgrade to add more activations to your license.)

I hope that helps to answer your question here! Please don’t hesitate to follow up if you should have any others, and thanks again for stopping by!

[Caroline]

Hi Tim,

Thanks for your interest in our plugins! If you’re looking to import events from Google Calendar into one of our calendar offerings, you should find our import solution Event Aggregator more than up to the task. Our entry-level tier supports up to 100 imports per day from multiple sources, including Google Calendar, iCal, Facebook, and Meetup, and you can schedule imports to run at regular intervals if needed, so you won’t need to manually import events as they’re added. Once your events have been brought in from Google Calendar, you can display them using our free version of The Events Calendar, or you can upgrade to Events Calendar PRO for even more calendar views and display options (such as widgets and shortcodes). I’d be glad to answer any questions you might have about our calendar offerings and which one might be best for your site setup! 🙂

Hopefully this is enough information to get you started here! Let me know if you should have any other questions or concerns here–and thanks again for stopping by!

[Caroline]

Hi Kathy,

No worries–your events and plugin settings are stored in your WordPress database along with your posts and pages, and changes made to the plugin files and folders themselves won’t affect these in any way. Please feel free to downgrade, upgrade, or delete plugins as needed. Your events will be right where you left them when you return!

Thanks, and please don’t hesitate to follow up if there’s anything else we can do to assist!

[Caroline]

Hi Andrew,

Thanks for reaching out. I’m sorry to hear that Events Calendar PRO wasn’t able to meet your needs at this time. Would you be so kind as to reach out to us with your order number and details using our refund request form? We’ll be sure to get that processed for you right away.

Thank you!

[Caroline]

Hi Kathy,

I certainly understand your grievances here, and I’m so sorry for the continued frustration. As many of us here on support are web professionals ourselves, we definitely empathize with the aggravation that comes when a live site feature isn’t performing as expected!

We do our best to provide the highest quality of support we’re able with limited resources–as our users are a large and diverse group, each with entirely unique sites and configuration settings, we depend on users assisting with troubleshooting and sharing their insights so we can identify specific issues more readily. An issue that appears to be isolated to one plugin can in actuality be triggered by conflicting code in a separate plugin or theme, and conflict testing helps us to eliminate these factors so we’re focusing our greatest efforts toward legitimate bugs. (For issues we are able to pin on specific conflicts, we can often use the source of the conflict as a reference point for adjusting our own code, or we can communicate with other developers to ensure their products use best practices for broad compatibility. Either way, it’s a win-win!)

Unfortunately, as we operate entirely as a distributed company, we do not maintain dedicated lines for phone sales or support–all of our premium support services are provided exclusively through these forums. You can read more about our support terms, what services we provide, and what types of issues are covered on our Knowledgebase here. We do underscore the importance of following our troubleshooting steps, as it’s often the only way we can provide solutions for problems like the one you’re experiencing. We do hope you’ll reconsider working with us on this issue, as we’d certainly like to address your problems and get you back to writing and communicating with your users! 🙂

As a last resort, if you’d prefer not to continue seeking support for your issues, you can downgrade to the last known version of our products that worked on your site. While we definitely encourage our users to use the most up-to-date versions of our plugins, you always have the option to move back. You can find instructions on how to downgrade your plugins on our Knowledgebase here.

Again, I’m truly sorry for the difficulties you’re experienced here, and I regret that we aren’t able to do more to assist at this time. That said, please let us know if there’s anything else we can do for you here–we’d love the opportunity to make things right if we can. Thanks so much!

[Caroline]

Hi Rachael,

Unfortunately, for security reasons, we aren’t able to log into customer sites directly for troubleshooting purposes. I’m sorry for the inconvenience. 🙁 That said, we’d love to work together with you on some steps to try and suss out the issue here! Let me know if you should have any questions or if I can provide more clarity on any of our requests–we’re more than glad to take the extra time to make sure everyone’s on the same page.

Are you (or anyone at your organization) able to log into your site’s server via FTP to interact with your WordPress files directly? If so, can you unzip the ZIP file for The Events Calendar, navigate to the /wp-content/plugins directory in your WordPress root folder, and upload the unzipped folder there (replacing any files or folders when prompted)? Using FTP should allow you to bypass the error message you receive when uploading through WordPress, and you should be able to return to your WordPress backend and refresh to see your changes.

Thanks, and please don’t hesitate to follow up if you should have any questions!

[Caroline]

Hi Ilkka,

I’m glad to hear it! 🙂 It looks like you’re all sorted now, in that case, so I’m going to go ahead and close this thread out. Please don’t hesitate to follow up with a new thread if there’s anything else we can do to assist–and thank you again for stopping by!

[Caroline]

Hi Kathy,

Thanks for following up! We definitely encourage all of our users to work with staging sites before deploying significant changes or product updates to their live sites–if you’re interested in setting up a staging environment for your own site, you can read more about how to do so here. A number of options are available depending on your time, budget, and technical savvy, but in general it’s a great thing to have, especially when you’re working with well-trafficked sites!

For now, if you’re able to move forward with conflict testing for just plugins, that information would be a great help to us! You’ll want to test each plugin one at a time without any other plugins active, even if the previous plugin tested without issues. This will allow us to isolate any unusual behavior to a specific culprit, and we can provide more targeted solutions accordingly.

Let me know if you should have any questions about setting up a staging site or moving forward with plugin conflict testing at this time! 🙂 Thanks for your patience as we work to get things back on track for you here!

[Author]

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