[Caroline]

Hi Janet,

Thanks for following up! I’m afraid that I wasn’t able to find any attachments on your post–if you’re replying to this forum thread via email, please note that email attachments do not carry over to our forums when posts are submitted in this way. I’d suggest accessing the original forum thread in your web browser and submitting your reply there if you’d like to include any image attachments. Would you mind taking a moment to click through and attach your images again on the original forum post? We’ll take a look and see where we can go from there!

Thank you!

[Caroline]

Hi there,

Great, thank you for confirming that for me! I’ve gone ahead and refunded your licensing for Event Tickets Plus as requested, and you should see those funds returning to your account in no more than 5-10 business days.

Thanks so much for your patience here, and please don’t hesitate to let us know if there’s anything else that we can do for you!

[Caroline]

Hi Julie,

Thanks for reaching out–happy to hear that you’re considering adding Event Tickets Plus to your site setup! 🙂 I’d be more than glad to answer your questions here!

1. You can absolutely use Event Tickets Plus with either our free plugin The Events Calendar or our premium offering Events Calendar PRO. Feel free to choose the calendar option that best fits your needs and budget! Both Event Tickets Plus and Events Calendar PRO are $89 for a Personal license, which can be used for 1 site.
2. Great question! Event Tickets Plus does not directly handle the processing of transactions; all payments are handled by the e-commerce platform that the plugin is paired with. As such, any payment method that’s supported by your e-commerce platform of choice should work without a hitch in Event Tickets Plus. You can read more about each of the supported options on our Knowledgebase here.

I hope that helps! Thanks again, and please don’t hesitate to follow up if you should have any other questions!

[Caroline]

Hi John,

Thanks for reaching out! No need to worry about upgrading your Event Aggregator licensing at this time. As indicated on our Event Aggregator product page, each Event Aggregator license can be activated on up to 10 separate sites–the only limit imposed other than this is the limit on imports per day, which is shared across all of your sites. If you need more daily imports to share across your sites, you’ll find more info on how to upgrade your licensing with us on our Knowledgebase here.

I hope that helps! Thanks again, and please don’t hesitate to follow up if there’s anything else we can do to assist!

[Caroline]

Hi there,

Thanks for taking the time to reach out–I’m so sorry to hear that you’re having trouble with your account here. In the interest of maintaining the privacy of your user account, we’d like to continue this conversation via email, if that’s alright! Would you be so kind as to send us a brief message with the details of your issue using our email form? One of our team members will follow up with you there as soon as possible.

Thank you!

[Caroline]

Hi Aaron,

Thanks for getting in touch–happy to assist you with this! While the type of setup you’ve described here isn’t something that’s easily configured right out of the box, you can likely achieve something that’s workable and displays well with a bit of light customization. I’d suggest creating your events as you’ve laid out here, with the day of the event falling on the application deadline. From there, you can simply modify the plugin’s list view template to display the event date next to an “Application Deadline” label. The actual course dates for your event can be displayed in the event description that is shown when your users click through to the single event page. You can read more about how to duplicate and modify our plugin templates for purposes such as these on our Themer’s Guide!

I hope that helps to get you started here! Thanks again, and let us know if you should have any other questions! 🙂

[Caroline]

Hi Maarten,

Thanks so much for getting in touch! I’m afraid that we’re not equipped to provide technical support for current plugin users here in our pre-sales forum. We’d be more than happy to assist you at one of the following locations:

• If you’re using one or more of our free plugins such as The Events Calendar and Event Tickets, you can request assistance on the WordPress.org support forum for the affected product.
• If you’re a current license holder for one of our premium offerings, please log in to your account and submit a post to the appropriate forum for the affected product.

If you can, please take the time to confirm in your post that you’ve run through our conflict testing steps prior to contacting us–this will save us a step and help us to get your issue resolved that much quicker! 🙂

Thanks again, and we’ll see you in the forums!

[Caroline]

Hi Mike,

Thanks so much for taking the time to bring this issue to our attention! This does appear to be a glitch with our WP Shindig demo site specifically, and I’ve gone ahead and ticketed it in our bug tracking system for further review. In the meantime, please rest assured that this bug as it’s seen here does not exist in the current versions of our plugins–I’ve just tested to be certain and can confirm that the issue is not reproducible. 🙂

I hope that helps! Thanks again, and let us know if you should have any other questions or concerns!

[Caroline]

Hi Hannah,

Thanks so much for your interest in our plugins! I’m afraid that support for attendee teams, seat assignments, etc. is not provided by any of our products at this time. I’m sorry to disappoint. 🙁 If you’re interested in seeing this functionality added to a future product release and have an idea of how the feature might work in practice, we’d love to have you submit your idea on our UserVoice forum. Submitting your feature suggestions here will get them on our development team’s radar and will allow other users to vote their support and share comments, as well.

Again, I’m sorry to be the bearer of bad news here, but we do appreciate you taking the time to pay us a visit! Thanks again, and we wish you the best of luck with your project! 🙂

[Caroline]

Hi Janet,

Thanks for reaching out–so sorry to hear that you’re having trouble getting set up here! Event Aggregator is a set of import tools that are built into our core plugin The Events Calendar, so you won’t find a separate download for this product in your account. Once you’ve activated a license key for Event Aggregator on your site, you’ll be able to access the product’s full feature set from Events > Import in your WordPress sidebar. Our new user primer provides some more information on how to get set up with Event Aggregator and begin importing events–feel free to give it a look over, and let me know if you should have any questions after getting started! 🙂

Please don’t hesitate to follow up if there’s anything else I can do to assist here. Thanks again for getting in touch, and happy importing!

[Caroline]

Hi Steve,

Thanks so much for getting in touch–I’m so sorry to hear that you’re having some trouble with Eventbrite Tickets. I’m afraid that we’re not equipped to provide technical support for current plugin users here in our pre-sales forum. If you should need hands-on assistance, would you mind taking a moment to log in to your account and submit a post to the appropriate forum for Eventbrite Tickets?

Just in case it might be helpful, you might also consider taking a look at our new user primer for Eventbrite Tickets! You’ll find lots of helpful information there that should aid you in getting started with the plugin. If you’re still having trouble after that, I’d suggest running through our conflict testing steps prior to contacting us–doing so and confirming your findings in your post will save us a step and help us to get your issue resolved that much quicker! 🙂

Thanks again, and we’ll see you in the premium forums!

[Caroline]

Hi Marcel,

Thanks for taking the time to follow up with us here! I just wanted to confirm that I’ve replied to your initial contact via email–please don’t hesitate to continue the conversation with me there if you should have any other questions or concerns. Thanks so much for your patience, and let me know if there’s anything else that I can do for you! 🙂

[Caroline]

Hi Alex,

Thanks for following up with some more information! I’m so sorry for the confusion here–our iCal feeds do indeed work as a live feed of your calendar events, though they don’t support syncing from external sources back to The Events Calendar. It looks like you’ve already figured this out, but I wanted to provide a little extra clarification just in case! 🙂

Can you try checking this feed URL to see if it exports the correct number of events?

http://hestiaformacio.com/eventos/list/?tribe_paged=0&tribe_event_display=list&ical=1&tribe_display=list

Give it a shot, and let me know if it works for you!

[Caroline]

Hi Raul,

It is possible if Admin decides to enable the split payments BUT ONLY for some vendors?
For the rest of the vendors, the payments will go to the Admin and then he will processed manually.

I’m afraid that enabling automatic split payments for only specific vendors isn’t possible with Community Tickets at this time. For this type of setup, I’d suggest leaving the default settings in place so that all payments will processed and divided up manually by your site administrator.

I am going to run events in different countries with different currencies.
Do you support multi-currency?
Can Admin decides the converstion rate?

Since Event Tickets Plus relies on a separate e-commerce platform (such as WooCommerce) for all payment handling, this functionality should be supported to the extent that your e-commerce plugin of choice supports it. If you’re looking to use WooCommerce for your site, I’d suggest exploring their documentation and plugins to ensure that multiple currencies are supported in the manner your site requires.

I hope that helps! Thanks again, and let me know if you should have any other questions! 🙂

[Caroline]

This reply is private.

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