Bought wrong plugin

[Glomma]

Hello

We have bought the wrong plugin.

We already purchased the correct one, and have started using it.

Please refund our purchase of Event Tickets Plus.

The plugin has already been disabled on the website.

[Courtney]

Hello

To get this cleared up, please contact support /at/ theeventscalendar /dot/ com.

Thank you!
Courtney 🙂

[Glomma]

Hello again,

We have sent multiple e-mails to the following address:
support at theeventscalendar dot com

We have yet to receive a reply.

Please advice.

Thank you.

[Caroline]

Hi there,

Thanks for taking the time to follow up, and I’m so sorry for the delay in getting this resolved for you! I’m afraid that we weren’t able to locate any record of an email contact from your address, but I’d be more than glad to take care of this for you via the forums.

Just to confirm before I go ahead and process your refund, did you wish to refund only the Event Tickets Plus portion of order #1266494?

Thank you!

[Glomma]

Hello Caroline,

Thank you for assisting us.

I confirm that the only plugin we have bought by mistake (and would like a refund on) is “Event Tickets Pluss” from order #1266494.

[Caroline]

Hi there,

Great, thank you for confirming that for me! I’ve gone ahead and refunded your licensing for Event Tickets Plus as requested, and you should see those funds returning to your account in no more than 5-10 business days.

Thanks so much for your patience here, and please don’t hesitate to let us know if there’s anything else that we can do for you!

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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