Username does not exist

[coemedia]

We have already purchased but cannot login to anything. We get a reset password e-mail, and successfully reset it. But then we get an error upon logging in with those credentials:
Error: A user could not be found with this email address.

[Caroline]

Hi there,

Thanks for taking the time to reach out–I’m so sorry to hear that you’re having trouble with your account here. In the interest of maintaining the privacy of your user account, we’d like to continue this conversation via email, if that’s alright! Would you be so kind as to send us a brief message with the details of your issue using our email form? One of our team members will follow up with you there as soon as possible.

Thank you!

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

Posts