[juanfra]

Hi Claire,

Thank you for reaching out!  I hope you’re doing well.

Have you done any template customization in your theme? Is there any special place you’d like the timezone to show on?

Best,

Juan.

[juanfra]

Hello Tony,

Thank you for reaching out to us! I hope you’re doing well.

I can see you’re license is only linked to the two sites you listed below your name. So, there’s no reason to be concerned about that. The license is only running on those two sites and it hasn’t been grabbed by somebody else.

With regards to the limits, how many imports do they sum between the hourly imports and the daily ones?

Cheers,

Juan.

[juanfra]

Hi Eric,

Thank you for reaching out. These forums here are our “Pre-sales Questions” forums, so we, unfortunately, cannot field technical support questions here.

It doesn’t currently appear that you have a premium license with us. If this is wrong, and you do have a premium license with us, then apologies for my misunderstanding!

However, in that case, please log into the account on this site that has your premium license, and then post this question in a premium support forum.

If you indeed do not have a premium license, then please post your question in our free support forums here → http://wordpress.org/plugins/the-events-calendar

Thank you,

Juan.

[juanfra]

Hi Jared,

Thank you for reaching out to us!

I’m sorry to hear that you are having issues with Event Aggregator.

A few things to check on to start:

• If you go to Settings > General, make sure that your timezone matches the timezone you have set on your calendar.
• Take a look at the settings you have in Events > Settings > Imports.  These setting will dictate how events are handled upon import, in addition to how they are handled when edited/removed/added: https://theeventscalendar.com/knowledgebase/event-aggregator-import-settings/

Let me know how it goes!

Best,

Juan.

[juanfra]

Hi Jared,

Thank you for reaching out to us! I hope you’re doing well.

Changing the events permalink structure is not something possible without doing some custom coding.

And, as you will find in the following article it is a best practice to use “Post Name” option > https://theeventscalendar.com/knowledgebase/permalinks-best-practices/

I hope this helps! Let me know if you have other questions and I’ll be happy to help.

Best,
Juan.

[juanfra]

Hi,

Thank you for reaching out to us! I hope you’re doing well.

After reviewing your request this essentially looks like a custom development task and so is outside of our stated scope of support.

With that being said, we’d love to help point you in the right direction. As a first thin, I’d recommend you to read the WordPress documentation article for the queries. If you debug the value in $events, what do you get? Why are you using that start_date as a parameter?

Best,

Juan.

[juanfra]

Hi Ross,

With regards to the capacity, what happens if you update it manually? Ideally, the tickets won’t be deleted, right?

Best,

Juan.

[juanfra]

Hi David,

Thank you for reaching out to us!

I’ve looked into your problem and it seems that’s not possible to rename the imports right now. But the good news is that our team is already aware of it.

I’ve added the issue to our internal feature report. I cannot guarantee when it will be released, as it’s in the development team’s hands now, but the good news is that you will be contacted as soon as a solution is available.

Thank you for your patience and understanding and if you have any other questions in the meantime, please let me know!

Best Regards,

Juan

[juanfra]

Hi Ross,

Thanks for the follow-up.

Regarding your first question, you have deleted the WooCommerce products directly? Or you used the Tickets editor within the Event add/edit screen?

With regards to your second question, would you please enable WP_DEBUG and WP_DEBUG_LOG and share with us any messages you see while you get the 500 error? All WP_DEBUG messages will be stored in a debug.log file in /wp-content or in the error_log file.

Thank you,

Juan.

[juanfra]

Hi Daniel,

Thank you for the follow-up.

Ok, you’re getting the emails but your client says he is not getting them. Have you asked him to check their spam folder? If you test purchasing a ticket and sending the notification, do you get to receive it?

When it comes to email notifications there are basically two things to check. On the first hand, that the emails are getting out, and on the other hand – if they’re actually going out – see if they’re not being received because they’re treated as spam (this usually has to do with the server they’re being sent from). Please have in mind that both cases have their workaround but they’re (usually) related to server configuration and not the plugin.

Would you please check if you’re receiving the notification email to your inbox as a purchaser? That way we’ll be able to determine the origin of the problem. With regards to adding another plugin (like the one I mentioned in my first message), if they’re well coded and trusted plugins, it shouldn’t be a problem having a vast number of them.

Thank you,

Juan.

[juanfra]

Hi Joanne,

Thank you for reaching out to us! I hope you are doing well.

When the ticket is added to the cart, and the purchase button is clicked, then it is automatically redirected to the cart page, to review and process the order. The item will keep in the cart unless it is removed by the user. So they can come back at any time and complete their purchases.

The way the cart is displayed is dependent on how the theme you are using for your site works. There are themes that include a cart on their navigation menu, there are others that don’t. But for sure, the cart page is always available when you use WooCommerce.

I hope this helps! Let me know if you have any other questions and I’ll be happy to assist!

Best Regards,

Juan

[juanfra]

Hi John,

Thank you for reaching out to us! I hope you’re doing well.

We have an extension that will allow you to add custom fields to the ticket order form. You can find it by following this link. The setup instructions are also available on that page.

I hope this helps! Let me know if you have any other questions and I’ll be happy to assist!

Best Regards,

Juan

 

[juanfra]

Hi RJ,

Thank you for reaching out to us! I hope you’re doing well.

What do you mean by inserting via the database? That you used something like phpMyAdmin as the interface to add the events? Or directly via SQL?

Any information you could give me will help me give you a better answer.

Best,

Juan.

 

[juanfra]

Hi Daniel,

Thank you for reaching out to us!

I’m sorry you are experiencing that issue.

The Event Tickets makes use of the default wp_mail() function to send the emails. Are you not able to send any other emails with your WordPress installation or is it only the Ticket email which isn’t working?

Have you tried to install a plugin like Easy WP SMTP? Does the ticket email get sent?

Let us know about it and we’ll try to help as much possible.

Thanks,
Juan.

[juanfra]

Hi Carl,

Thank you for reaching out to us! I hope you’re doing well

If you go to the venues and organizers lists do you get to see these duplicates/empty venues?

Are you importing the events from any service/website or these were created by you?

Thanks,

Juan.

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