Events not updating properly

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  • #1508389
    Jared Shih
    Participant

    Hi,

    We have sites using the tribe calendar and updating via ical links to Google Calendar. On these calendars it appears that events which are deleted in Google calendar do not get deleted on the site calendar. Take for instance this example:

    https://northforkreformsynagogue.org/events/2018-11/

    On Nov 17th there are 2 events one is test the other is adult education. The adult education was deleted at the same time test was added in Google. The test event got added to the site but the deleted event still remains.

    Should Google event that are deleted also be reflected on the site after the ical link has been imported?

    Thanks for your help!

    #1509023
    Jared Shih
    Participant

    Hi,

    Just following up on this one too. Thanks!

    #1510089
    juanfra
    Keymaster

    Hi Jared,

    Thank you for reaching out to us!

    I’m sorry to hear that you are having issues with Event Aggregator.

    A few things to check on to start:

    • If you go to Settings > General, make sure that your timezone matches the timezone you have set on your calendar.
    • Take a look at the settings you have in Events > Settings > Imports.  These setting will dictate how events are handled upon import, in addition to how they are handled when edited/removed/added: https://theeventscalendar.com/knowledgebase/event-aggregator-import-settings/

    Let me know how it goes!

    Best,

    Juan.

    #1510100
    Jared Shih
    Participant

    Thanks Juan,

    We already checked all this. It’s already set and working as expected: http://icecream.me/e13231fb789f5beea7295a85249c8885

    The only issue we are having is that events which have been deleted on the Google Calendar are not being removed from the local site after importing the calendar again. All other events are updating without issue. Just events that should have been deleted remain.

    #1511500
    juanfra
    Keymaster

    Hi Jared,

    Thanks for the follow-up. And sorry for the inconvenience.

    Unfortunately, Events Aggregator cannot delete the events that were deleted from a Google Calendar.

    This feature has been proposed, so I recommend you to upvote these threads on UserVoice:

    If you have any other questions at all please feel free to let me know and I’d be happy to help as best I can.

    Juan

    #1511506
    Jared Shih
    Participant

    Thanks, that is a big problem for us. What can we do with hundreds of
    events?

    #1511543
    juanfra
    Keymaster

    Hi Jared,

    Thank you for the follow-up. I’m deeply sorry to hear that.

    Unfortunately, as I mentioned in my previous response, that’s not something that the events aggregator can do right now. At this moment, upvoting the requests on the UserVoice and handling your events deletions manually would be the solution.

    If you have any other questions at all please feel free to let me know and I’d be happy to help as best I can.

    Juan

    #1515203
    Jared Shih
    Participant

    OK. Please let me know if you have a solution to this soon.

    Thanks

    #1515218
    juanfra
    Keymaster

    Thank you for the follow-up

    Sure, we will let you know.

    Best,

    Juan.

     

     

    #1531854
    Support Droid
    Keymaster

    Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

    Thanks so much!
    The Events Calendar Support Team

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