[juanfra]

This reply is private.

[juanfra]

This reply is private.

[juanfra]

Hi Daniel,

Thank you for the follow-up. I hope you’re doing well.

The notification email message can be changed (assuming you’re using WooCommerce, by what you mentioned before) by using the following filter: wootickets_email_message

Something like this will work.

 

add_filter( 'wootickets_email_message', 'tec_custom_wootickets_email_message' );

function tec_custom_wootickets_email_message( $message ) {
	
	$message = __( 'Your email message', 'your-textdomain' );
	
	return $message;
}

You can add the code to your theme functions.php file.

The filter is located in events-tickets-plus/src/Tribe/Commerce/WooCommerce/Main.php

Best,
Juan.

[juanfra]

Thank you for the follow-up

Sure, we will let you know.

Best,

Juan.

 

 

[juanfra]

This reply is private.

[juanfra]

Hi Daniel,

Thank you for the follow-up.

I’m really happy to hear that 🙂

Yes, that email is the WooCommerce order email, you can learn how to customize their emails here: https://www.sellwithwp.com/customizing-woocommerce-order-emails/

Best,

Juan.

[juanfra]

Hi Carl,

Thank you for the follow-up

Do you remember the plugin that was importing these events from facebook?

Would you please send me the export you got from the live site so I can try to replicate this issue locally?

Thank you,

Juan.

[juanfra]

Hi Tony,

Thank you for the detailed follow-up and all the screenshots. You can use the duplicator plugin to send me a copy of your site.

So, now that you’ve configured back your imports to be every 30 minutes they started working again, right? Did you see any unexpected behavior since you made these last modifications to the configuration? The original error could be potentially related to the significant changes Facebook announced regarding their APIs.

Thank you,

Juan.

[juanfra]

Hi Ross,

Thank you for the follow-up.

With regards to the RSVP and Order cancellation, ideally what you need to do is use the refund tool from WooCommerce. After that, you will need to make some decisions: first about the capacity for the event with which the tickets were associated, then about the attendee who originally purchased the refunded/ canceled ticket. We have created a dedicated article on that topic, you can read it here.

Regarding the button: no, that’s part of the theme design, in a default theme like twentyfifteen it looks like this: https://cloudup.com/cd6DRJB7SU9

Best,

Juan.

[juanfra]

Hi Tony,

Thank you for the follow-up.

Would you please share a screenshot of your Scheduled import screen? (You can get there by going to Events > Import > Scheduled Imports)

And then another one of you imports History? (You can get there by going to Events > Import > History)

Or perhaps, you can send me a DB dump so I can try to recreate your site configuration and check it on my local install?

Thank you very much,

Juan.

[juanfra]

Hi Ross,

Thanks for the follow-up. I hope you’re doing well.

I’ve installed a local copy of your website and after performing different tests I’ve found your problem. It’s related to the WooCommerce settings. Please go to WooCommerce > Settings > Products > Inventory and please be sure that you enable stock management.

Best,

Juan.

 

[juanfra]

Hi Jared,

Thank you for the follow-up and the instructions. I’ve been able to see that those two events are the ones giving 404.

I wanted to ask you if those events that are returning the 404 are or were recurring events? Would you please try to edit and save them?

Also, I’d like you to ask you to update The Events Calendar to the latest version. Please have in mind that it is always recommended to update in a staging environment.

Besides that, would you please confirm me that you ran the Conflicts Test and the permalink error was still there? I can see you have many plugins in your WordPress install, and maybe the conflict is plugin related.

Thank you,

Juan.

[juanfra]

Hi Neil,

Thank you for the follow-up.

I’m happy it’s working now.

Let me know if you have any other questions and I’ll be happy to assist!

Best Regards,

Juan

[juanfra]

Hi Ross,

Thank you for the follow-up. I’m sorry to hear that, I’m trying to help you, by asking questions in order to have more context and suggesting things that will work in most cases. We already solved all of the other issues you had.

Would you like to send me a DB dump so I can recreate your configuration the same way you have it?

Best,

Juan.

[juanfra]

Hi Jared,

Thank you for the follow-up. I’m deeply sorry to hear that.

Unfortunately, as I mentioned in my previous response, that’s not something that the events aggregator can do right now. At this moment, upvoting the requests on the UserVoice and handling your events deletions manually would be the solution.

If you have any other questions at all please feel free to let me know and I’d be happy to help as best I can.

Juan

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