[Jeremy]

Hi,

You are absolutely right, this is a bug. I have just attached your ticket to the bug report and I will set this thread as “Pending fix”, so that we could warn you as soon as the problem is resolved 🙂

Meanwhile, you may use the following snippet to override the template until this is fixed in the plugin:

Copy the file from:
https://gist.github.com/skyshab/9771462a81705b515527e75ce3953add

into [your-theme]/tribe-events/pro/widgets/modules/single-event.php

I hope this helps! Please let me know if you have any other questions in the meantime.

Thank you for your patience and understanding.

Cheers,
Jeremy

[Jeremy]

Hi Mike,

Yes, the location search function needs this Google Maps API, including the list view.

Could you please go to your wp-admin and while editing a venue see if the latitude and longitude fields are filled in? You can discover those fields by clicking the ‘Use latitude + longitude’ checkbox.

If they show up empty, then please try saving the venue again with the ‘Use latitude + longitude’ option unchecked, and see if the coordinates get filled in.

Please, let me know about that.

Cheers,
Jeremy

[Jeremy]

Hi Alexander,

Thanks for reaching out to us! I’d be happy to help you 🙂

You actually don’t need to modify that main.php file, as the string you refer to is translatable. In order to find it, you need to look for the following string: ‘Site Fee Percentage: %s%%’

Please let me know if you need further assistance.

Cheers,
Jeremy

 

[Jeremy]

Hi,

Thanks for reaching out to us! I’d be happy to help you 🙂

Well, in order to display the month instead of the day in your Upcoming Events widget, you would have to customize our templates files. Before doing anything, I would recommend you to read carefully our Themer’s Guide.

Once you’re ready, you can copy the file located at wp-plugins/events-calendar-pro/src/views/pro/widgets/modules/single-events.php

Then, you can override this template in your own theme by creating a file at [your-theme]/tribe-events/pro/widgets/modules/single-event.php

You will have to remove the following condition:

<?php
if (
isset( $instance['tribe_is_list_widget'] )
&& date( 'm', $post_date ) != date( 'm', current_time( 'timestamp' ) )
) :
?>
<span class="list-dayname">
<?php
echo apply_filters(
'tribe-mini_helper_tribe_events_ajax_list_dayname',
date_i18n( 'M', $post_date ),
$post_date,
$mini_cal_event_atts['class']
);
?>
</span>
<?php else: ?>
<span class="list-dayname">
<?php
echo apply_filters(
'tribe-mini_helper_tribe_events_ajax_list_dayname',
date_i18n( 'D', $post_date ),
$post_date,
$mini_cal_event_atts['class']
);
?>
</span>
<?php endif; ?>

You will just need to display the following span:

<span class="list-dayname">
<?php
echo apply_filters(
'tribe-mini_helper_tribe_events_ajax_list_dayname',
date_i18n( 'M', $post_date ),
$post_date,
$mini_cal_event_atts['class']
);
?>
</span>

I hope this helps.

Cheers,
Jeremy

[Jeremy]

Hi,

Thanks for reaching out to us!

Unfortunately, our ticketing product doesn’t currently support PRO’s recurring events.

Something some users are doing right now is using PRO’s recurring events to populate their events calendar but then breaking each occurrence from the series to turn them into single events — basically using PRO as an event generator but not actually using its recurring events functionality on the front-end. Others are just dealing with the tickets on recurring events even though you can’t then tell which occurrence they reserved the ticket for… use this information for your own reference but please don’t take it as any sort of recommendation.

You should add your vote to this existing feature request for Event Tickets to support PRO’s recurring events.

I hope this info helps.

Cheers,
Jeremy

[Jeremy]

Hi,

Thanks for reaching out to us! I’d be happy to help you 🙂

Could you please send me the .ics file you wanted to import, so that I could check if there’s something wrong with it?

Thanks in advance,
Jeremy

[Jeremy]

Hi Claudio,

Thanks for reaching out to us! I’d be happy to help you 🙂

It seems there’s a conflict with your theme. Could you try to switch to the default theme (Twenty Seventeen) and tell me if you still get this error or not when submitting an event via Community Events? (normally, you shouldn’t get it)

Your theme offers an integration with our calendar. In order to do so, they have customized our template files and might have used some hooks which are not used anymore. So I would recommend you to contact the support team behind your theme.

Please let me know how it goes.

Cheers,
Jeremy

[Jeremy]

Hi Mike,

Thanks for reaching out to us! I’d be happy to help you 🙂

I had a look at your website, and the Google Chrome Devtools (Console tab) revealed the following message:

Geocoding Service: This API project is not authorized to use this API. For more information on authentication and Google Maps Javascript API services please see: https://developers.google.com/maps/documentation/javascript/get-api-key

To be fair, Google has increased its level of requirements. Therefore, you need to make sure you follow their directives to the letter.

I would recommend going through the following step-by-step: https://theeventscalendar.com/knowledgebase/setting-up-your-google-maps-api-key/

Cheers,
Jeremy

[Jeremy]

Hi Kimberly,

I’m glad you managed to solve this issue!

I’m going to close this thread but feel free to start a new one if you have further concerns 🙂

Cheers,
Jeremy

[Jeremy]

Hi,

Could you confirm that, in Events > Settings > Display, “Default stylesheet used for events templates” is set to “Full”?

If this setting is changed to “Tribe Events Styles”, could you confirm you see dots instead of the events’ titles?

If that’s the case, it’s a known bug that our developers are working now at the moment. The bug fix should be part of the very next maintenance release.

I’m going to set this thread as “Pending fix” so that we could warn you as soon as the problem is resolved.

Cheers,
Jeremy

[Jeremy]

Hi,

I’m glad you managed to solve this issue!

Please let me know if you have any other questions.

Cheers,
Jeremy

[Jeremy]

Hi Joseph,

I’m glad you managed to solve this issue 🙂

There’s not much to do about the permalinks… You may set up 301 redirects though.

Please let me know if you have any other questions.

Cheers,
Jeremy

 

[Jeremy]

Hi Lars,

I saw your calendar and noticed your issue. It’s not a settings issue but a bug, which might be caused by a conflict with another plugin or your theme.

Did you try to deactivate all other plugins? Did that make a difference? Also, could you try to switch to the default theme, Twenty Seventeen, and look again at your calendar? You may read carefully our documentation about testing for conflicts before doing anything.

In case you don’t havve a staging site and to test things there, you may consider using a plugin like Plugin Detective and/or Health Check, each of which provide a troubleshooting mode that aims to ensure your site will continue to operate as normal for regular visitors.

Please let me know what you find out during the process.

Cheers,
Jeremy

PS. As stated in our support policy, we can’t log into the dashboard or our customers.

[Jeremy]

Hi Douglas,

I’m sorry, I didn’t give you the link to explain what I meant by “sharing your System Information”. So here it is: https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Cheers,
Jeremy

[Jeremy]

This reply is private.

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