[Jennifer]

Hello Hasan,

I’m sorry that you’re running into this issue, but I’ll be happy to see if I can help you out with it. First, I do need to note that our extensions (such as PDF Tickets) are free additional features that we put out for our users when we can, but they are not supported.

You are correct that PDF Tickets does use the ticket email template to create the PDFs, so the attendee info should be included. Can you make sure that you’re running the current versions of Event Tickets + Event Tickets Plus (4.7.3) and The Events Calendar (4.6.17) + Events Calendar Pro (4.4.27)? After updating, make sure to clear out any caching that you might be doing on your site (such as via a plugin or on your server).

You’ll also want to run through the steps outlined here to check for any conflicts that might be occurring with your theme or another plugin.

Please let me know what you find!

Thanks,

Jennifer

[Jennifer]

Hello,

Thanks for reaching out! I’m glad to hear that you’re liking Community Events so far!

For the notices bar, you’ll want to target the “tribe-events-notices” class, like this:

.tribe-events-notices {
background: #ec1163;
}

Regarding the highlight color, I’m not 100% sure what you are referring to here…I took a look at the site, and the current day is showing up as white for me on mobile. However, if you still need to make changes here, you can target the current day by using the “tribe-events-present” class (see screenshot).

We are limited in the amount of support that we can provide for CSS customizations, but if you have any questions or I’ve misunderstood what you’re looking for, please let me know – I’ll be happy to point you in the right direction!

Thanks,

Jennifer

[Jennifer]

This reply is private.

[Jennifer]

Hello,

One of our developers recommended adding this to your functions.php file to check if you still get the number 1 instead of the event start date:

$the_query = new WP_Query( array(
'posts_per_page' => 10,
'order_by' => 'meta_value_num',
'order' => 'DESC',
'post_status' => 'publish',
'post_type' => 'tribe_events',
'meta_key' => 'wpb_post_views_count',
) );

// The Loop
if ( $the_query->have_posts() ) {
echo '

';
while ( $the_query->have_posts() ) {
$the_query->the_post();
echo '
• ' . get_the_title() . '

';
echo '

• ' . tribe_get_start_date() . '

';
echo '

• ' . tribe_get_end_date() . '

';
}
echo '

';
/* Restore original Post Data */
wp_reset_postdata();
} else {
// no posts found
}

Since your query looks good on our end, this will let us know if, for some reason, the wrong value is saved on _EventStartDate.

[Jennifer]

Hello,

I’m glad that you were able to find the source of the issue here, and thanks for sharing your solution! Issues like this do sometimes occur with other plugins that minimize CSS/JS, as we minimize these files within our plugins.

If there is anything else that I help you with, please let me know!

Thanks,

Jennifer

[Jennifer]

Hi Paula,

I’m sorry that you’re running into this issue, but I’ll be happy to help you out with it.

Thanks for clearing out your Varnish cache! I would also recommend clearing out any caching that you might be doing on your server (you may need to contact your host to find out a) if any caching is being done and 2) if they can clear it for you).

Next, can you try running through the steps outlined here to check for any conflicts that might be occurring with your theme or another plugin? It is possible that the current versions of one of our plugins aren’t getting along with something else on your site. You can use the free Duplicator plugin to create a staging environment if you don’t have already.

Please let me know what you find!

Thanks,

Jennifer

[Jennifer]

Hello,

I’m sorry that you’re running into this issue on the submission page…please note that we are limited in the amount of support that we can provide for integrations (those icons/links aren’t coming from our plugin), but I’ll be happy to see if I can help you find the source of the issue here.

As a starting point, I would recommend adjusting the “Default stylesheet used for events templates” and “Events template” settings under Events > Settings > Display. These affect how much events pages inherit their styling from the theme.

If this doesn’t help, can you tell me where these are coming from and send me a link to a page where they are working correctly? Please share your system info with me as well.

Thanks,

Jennifer

[Jennifer]

Hi Hannu,

Thanks for reaching out!

First, I do need to mention that customizations are outside the scope of support that we are able to provide in the forums, but I will try to point you in the right direction here.

The original date in a recurring series is the parent, so if you want that date to be included as well, then you will need to echo out that start date before your foreach loop for the child events. Let me know if this gets you what you need and if you have any questions!

Thanks,

Jennifer

[Jennifer]

Hello,

Thanks for the feedback! You can instead do a template customization – our themer’s guide has instructions on doing this, and the template you’ll want to edit can be found at wp-content/plugins/the-events-calendar/src/views/single-event.php. Look for this line:

<span class="tribe-events-cost"><?php echo tribe_get_cost( null, true ) ?></span>

You can add the text in like this:

<span class="tribe-events-cost"><?php echo "Price: " . tribe_get_cost( null, true ) ?></span>

This will only add it to the price at the top of the page. I hope this helps!

[Jennifer]

Awesome! If there is anything else that we can help you out with, please let us know!

[Jennifer]

Awesome, I’m glad to hear it’s working now! Unfortunately I don’t have much of an update on Facebook…our application to regain access is currently under review. We are continuing to post updates on this here as they become available.

If there is anything else that I can help with, please let me know!

Thanks,

Jennifer

[Jennifer]

Great, I’m glad that you were able to get it figured out! If there is anything else that I can help with, please let me know.

[Jennifer]

No problem! I’m glad it was a simple fix 🙂 If there is anything else that I can help you out with, please let me know!

[Jennifer]

Hi Henning,

If you are using WooCommerce, you can edit the ticket in WooCommerce (you’ll see the link to do this under the Advanced section of the ticket edit area), go to the Inventory tab, and check the “Sold individually” option.

Otherwise, you would need to add some custom code. We are limited in the amount of support that we can provide for customizations, but if you would like to go this route, let me know and I will try to point you in the right direction.

Thanks,

Jennifer

[Jennifer]

Hi Henning,

Thanks for reaching out!

Just to make sure I’m understanding correctly, are you trying to add categories to tickets or events? If you are using WooCommerce, you can add categories to the tickets by editing them in WooCommerce.

If you are adding the categories to the events and want the tickets to show up in the list view without having to click on each event to see the tickets, then you would need to customize the template for the calendar view that you want to add the tickets to. Our themer’s guide has instructions on customizing templates.

We are limited in the amount of support that we can provide for customizations, but if you get stuck or have any questions, please let me know – I’ll be happy to point you in the right direction!

Thanks,

Jennifer

[Author]

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