Attendee Information not showing in attached PDF

[hkayali]

Hi,

I downloaded and activated the recommended plugin: tribe-ext-tickets-email-options-0-3-0

The attendee form fields are now included in the WC order email and the Tickets Email. However the attached ticket PDF files do not include the attendee info. It is my understanding that the content of the Ticket Email is copied in the PDF.

Please advise

Cheers,
Hasan

[Jennifer]

Hello Hasan,

I’m sorry that you’re running into this issue, but I’ll be happy to see if I can help you out with it. First, I do need to note that our extensions (such as PDF Tickets) are free additional features that we put out for our users when we can, but they are not supported.

You are correct that PDF Tickets does use the ticket email template to create the PDFs, so the attendee info should be included. Can you make sure that you’re running the current versions of Event Tickets + Event Tickets Plus (4.7.3) and The Events Calendar (4.6.17) + Events Calendar Pro (4.4.27)? After updating, make sure to clear out any caching that you might be doing on your site (such as via a plugin or on your server).

You’ll also want to run through the steps outlined here to check for any conflicts that might be occurring with your theme or another plugin.

Please let me know what you find!

Thanks,

Jennifer

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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