Ticket products created, but not appearing on event

[Paula Sageser]

We aren’t on WP Engine so the known issue doesn’t match. I’ve cleared our Varnish cache. Our ticket products appear in the Woocommerce product list, but don’t appear on the event where they were created. I’ve tried changing a few things like stock, and even set a schedule with sale dates that are current. I changed the ticket settings to remove any shared stock quantities. I changed where the tickets appear on the event page.
When I edit the products, they show as being part of the correct event. How do I connect those products to the correct event listing? I published the event so you can look at it, but I also have some screen shots I will include. All plugins are updated and WordPress is updated. I see this issue posted by other people but no resolutions yet.

[Jennifer]

Hi Paula,

I’m sorry that you’re running into this issue, but I’ll be happy to help you out with it.

Thanks for clearing out your Varnish cache! I would also recommend clearing out any caching that you might be doing on your server (you may need to contact your host to find out a) if any caching is being done and 2) if they can clear it for you).

Next, can you try running through the steps outlined here to check for any conflicts that might be occurring with your theme or another plugin? It is possible that the current versions of one of our plugins aren’t getting along with something else on your site. You can use the free Duplicator plugin to create a staging environment if you don’t have already.

Please let me know what you find!

Thanks,

Jennifer

[Paula Sageser]

I thought this was fixed, but even though tickets showed back up again, they locked up and new tickets didn’t show up.

Two things that might be related.
I refreshed my Google Maps API since it was causing errors in another plugin on my site.
I put in a request with my web host to clear server cache.

Sadly, the “fix” didn’t stick. Any other insight on what might be happening with this?

[Jennifer]

Hi Paula,

Can you clarify what you mean by the existing tickets locking up? Are you not able to edit any of the details from the back end or are they not showing up on the event at all as was happening before? I would also recommend upgrading to the current version of Event Tickets (4.7.3.1) and Event Tickets Plus (4.7.3) to see if that makes a difference – you might need to clear out your cache again after updating. Let me know how this goes!

[Paula Sageser]

When the tickets showed up to be edited in the event (briefly), I saw a few duplicates because the person who created the event thought her tickets weren’t being saved. When I tried to edit one of the duplicate tickets to remove it, I wasn’t able to update the event and the tickets stopped showing on the event edit screen.

I also noticed that the Google Maps info for the event became grayed out again after working briefly. I’ll check for those updates to the plugins.

[Jennifer]

Thanks for clarifying Paula! Did you see any difference after updating? We have recently updated The Events Calendar as well (it’s currently at 4.6.18), so it would also be a good idea to update that plugin since you’re also running into issues with the map, which comes from The Events Calendar.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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