[Jennifer]

Hi Brianne,

I’m sorry that you’re running into this issue, but I’ll be happy to help you out!

Are you able to import from other sources, or are all imports currently not working? Are you able to run the import manually?

I would recommend flushing your transients (you can use a plugin like this one), and if you are still not able to import, can you send me a screenshot of what you see under Events > Help > Event Aggregator System Status?

Thanks,

Jennifer

[Jennifer]

Hello,

Thanks for reaching out!

As a first troubleshooting step, can you run through the instructions outlined here to check for any conflicts that might be occurring with your theme or another plugin? You can use the free Duplicator plugin to create a staging environment if you don’t have one already.

Can you also send me a screenshot of your settings for this field on the backend of this event along with a link to this event on the front end?

Thanks,

Jennifer

[Jennifer]

Hello,

You can copy an admin on the ticket email by adding this snippet to the functions.php file of your child theme – note that you will need to replace the example emails in the snippet with your email address.

Regarding the map, you might need to add some CSS…I would first recommend adjusting the “Default stylesheet used for events templates” and “Events template” settings under Events > Settings > Display. These affect how much events pages inherit their styling from the theme. We are limited in the amount of support that we can provide for customizations, but if you get stuck or have any questions, please let me know – I’ll be happy to try to point you in the right direction! Please make sure to send me a direct link to an event with a map so that I can take a look.

Thanks,

Jennifer

[Jennifer]

Hi Xavier,

Thanks for reaching out!

To add the venue to the week view tooltip, you would actually need to follow the instructions in our themer’s guide to override the tooltip.php file found at wp-content/plugins/events-calendar-pro/src/views/pro/week. Can you try adding your code there and see if that gets you what you need?

We are limited in the amount of support that we can provide for customizations, but if you get stuck or have any questions, please let me know – I’ll be happy to try to point you in the right direction!

[Jennifer]

Hello,

I’m sorry that you’re running into this issue with the page builder – can you confirm if you are still seeing this with the Twentyseventeen theme enabled and all other plugins besides The Events Calendar and the page builder disabled?

We are limited in the amount of support that we can provide for plugin conflicts, but if you can send a copy of the page builder plugin (via a Dropbox link), we can take a look and see if there is anything that we can recommend 🙂

Thanks,

Jennifer

[Jennifer]

Hi Mike,

Thanks for checking out our plugins!

Events Calendar Pro does come with single venue and organizer pages which include info on the venue/organizer and the upcoming events for that venue/organizer.

By default, there is not a way to prevent an admin from editing a venue created by another admin. If you go with Community Events, which allows users to submit and manage events from the front end without having to have admin access, we do have a free extension that will prevent users from seeing or using the venues and organizers that were created by other users.

We do offer full refunds within 30 days of purchase, so if you’d like to take Pro or Community Events for a test run, feel free to do so! Please let me know if you have any additional questions.

Thanks,

Jennifer

[Jennifer]

Hello,

I’m sorry that you’re running into this issue, but I’ll be happy to help you out.

Do you have a staging environment set up? If so, can you try switching to the Twentyseventeen theme and disable all plugins besides The Events Calendar, Events Calendar Pro, Event Tickets, and Event Tickets Plus and see if you are able to recreate the issue there? If not, then there is likely a conflict with something else on your site. You can determine the source of the issue by running through the steps outlined here. I do see that you have several Event Espresso plugins enabled, so I would recommend starting with those in your testing.

Please let me know what you find!

Thanks,

Jennifer

[Jennifer]

Hello,

I’m sorry that you’re running into this issue with the times!

Did you happen to make any changes or updates prior to the times displaying incorrectly? Have you made any changes to your timezone settings recently? Is this happening with recurring events or single events?

If there is currently an event that this is happening with on your site, can you please send me a screenshot of the time settings for that event along with a link to the event on the front end?

Thanks,

Jennifer

[Jennifer]

Hello,

Thanks for reaching out! I see that you are using the Avada theme, which adds its own templates and styling to our plugins. As a first step, I would recommend taking a look at this article, which has some instructions on making changes to events pages with the Avada theme.

If that doesn’t help, then you may need to add some custom CSS. We are limited in the amount of support that we can provide for customizations, but if you get stuck or have any questions, please send me a link directly to this page – I’ll be happy to take a look and see what I can recommend!

Thanks,

Jennifer

[Jennifer]

Hello,

I just checked on our internal ticket for this, and it looks like this is currently being worked on by one of our developers, and we are hoping to include this fix in the release after the next one, which should be coming out shortly (I don’t have exact dates that I can give you here).

I’m sorry for the delay, but we will ideally have some news for here in the next few weeks.

Thanks,

Jennifer

[Jennifer]

Hi Sarah,

I’m glad that changing the record generation settings appears to have solved the issue with records being generated for incomplete orders!

Additional information (from the custom fields that you created on your tickets) can be seen on the Attendees page. From there, you can click the “View details” link to see the additional fields and customer responses. You can also export the attendees list from that page to get a CSV that includes the responses.

Other than creating a new order, there really isn’t a way to manually add attendees…When you go to the Attendees page (which you can access from the ticket section on the event edit page – see screenshot) for the event that the order is linked to, are you able to find the email address associated with the order? Were these orders for multiple tickets (and if so, are all of the attendee records for that order missing)?

[Jennifer]

Hello,

Thanks for reaching out! Unfortunately this extension does not have a template that you can copy and edit like you can with the plugin templates. Sorry for the bad news there!

If you look in wp-content/plugins/tribe-ext-list-venues-organizers-shortcodes/tribe-ext-list-venues-organizers-shortcodes.php, you will see a few filters that you can use, but really the only way to make any major changes would be to edit the plugin files directly, which we do not recommend as your changes will be overridden next time that you update the extension. Extensions are not updated as frequently as our premium plugins, so this might not be as much of an issue for you as it would with the other plugins.

I’m sorry I don’t have a more straightforward solution for you here, but please let me know if you have any other questions!

Thanks,

Jennifer

[Jennifer]

Hello,

Thanks for checking out our plugins!

Allowing users to submit events from the front end of the site is actually a feature of Community Events, and you do have the option to require users to login to be able to submit events. To allow them to also sell tickets for these events, you would need Event Tickets Plus (which allows you to sell tickets on your site in general) and Community Tickets (which adds the ability for users to sell tickets for the events they submit from the front end).

You are correct that the licenses are for 1 year, during which time you will have access to premium support here on our Help Desk and be able to update the plugins. After the license expires, the plugins will still work on your site – the license is not required for the plugins to function. However, if you continue to update other things on your site (like WordPress core), over time you are likely to run into compatibility issues if our plugins have not been updated as well. You would then need to renew the license to update the plugins.

You might be interested in our Community Manager bundle, which includes all three of these plugins plus Filter Bar and is cheaper than buying the three individually.

We do offer full refunds within 30 days of purchase, so if you’d like to take any of our premium plugins for a test run, feel free to do so! Please let me know if you have any additional questions.

Thanks,

Jennifer

[Jennifer]

Hello,

I’m sorry that you’re running into some styling issues with the Filter Bar! There are a few things that I would recommend…

First, there are some styles that you can change under Appearance > Customize > The Events Calendar. You can also try adjusting the “Default stylesheet used for events templates” and “Events template” settings under Events > Settings > Display. These affect how much events pages inherit their styling from the theme.

If you need to add some custom CSS, then you can do so under the Appearance > Customize > Additional CSS area (if you have one) or to the style.css file of your child theme.

For more advanced changes, you can also do a template override. The templates for Filter Bar can be found at wp-content/plugins/the-events-calendar-filter-bar/src/views/filter-bar.

We are limited in the amount of support that we can provide for customizations, but if you get stuck or have any questions, please let me know – I’ll be happy to try to point you in the right direction!

Thanks,

Jennifer

[Jennifer]

Hi Hayley,

Thanks for checking out our plugins!

There is not any built-in functionality to add custom buttons like this, but you could do so via a template override. Many of the calendar views do show a “Find out more” link by default – you can see the default views here on our demo site.

Let me know if you have any other questions!

Thanks,

Jennifer

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