Custom Attendee Information Fields Not Showing Up Properly

[liberaljudaism]

Hi

I’ve created some tickets and added custom fields for people to complete when they purchase a ticket. However, several of the questions are not showing up properly (see attached screenshot). As you can see, the code for the questions are sitting in the answer field for the address question.

Any help to get this resolved asap would be appreciated!

[Jennifer]

Hello,

Thanks for reaching out!

As a first troubleshooting step, can you run through the instructions outlined here to check for any conflicts that might be occurring with your theme or another plugin? You can use the free Duplicator plugin to create a staging environment if you don’t have one already.

Can you also send me a screenshot of your settings for this field on the backend of this event along with a link to this event on the front end?

Thanks,

Jennifer

[liberaljudaism]

Thanks. It looks like one of our other plugin was causing a conflict.

[Jennifer]

I’m glad that you were able to find the source of the issue! Please let me know if there is anything else that I can help with.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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