ticket sales dates changing to random dates – preventing sales

[freddysxg]

Hi,
The team here is quickly filling up TEC with our events and selecting sales dates for the tickets. But the team is finding that the ticket sales dates keep getting changed to random dates.

I need to resolve this issue to launch the new event registration system. What could be causing this?
FXG

[Jennifer]

Hello,

I’m sorry that you’re running into this issue, but I’ll be happy to help you out.

Do you have a staging environment set up? If so, can you try switching to the Twentyseventeen theme and disable all plugins besides The Events Calendar, Events Calendar Pro, Event Tickets, and Event Tickets Plus and see if you are able to recreate the issue there? If not, then there is likely a conflict with something else on your site. You can determine the source of the issue by running through the steps outlined here. I do see that you have several Event Espresso plugins enabled, so I would recommend starting with those in your testing.

Please let me know what you find!

Thanks,

Jennifer

[freddysxg]

We transitioned over, de-activated Event Espresso and not have seen that issue since. Yay!
– Freddys

[Jennifer]

Awesome, glad to hear that everything is working now! Please let me know if there is anything else that I can help with.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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