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Hello,
I’m glad to hear you got it figured out! You are correct that you will need to purchase a new license to be able to upgrade Pro, and yes Event Aggregator is just for importing from multiple sources and scheduling imports. However, you do not need Pro to use Event Aggregator. The Events Calendar will accept the imports by itself.
If your calendars are disappearing when you deactivate Pro (and still have The Events Calendar activated), the most likely scenario is that those calendars are being displayed by a Pro feature like widgets or shortcodes.
Pro adds some nice features like those widgets and shortcodes, recurring events, and additional views like month and photo for your events, but not having it should not remove your existing events/calendars. If you are losing either of these with only The Events Calendar activated, could you please share your system info with me? I’d be happy to take a look and see what’s going on!
Thanks,
Jennifer
No problem!
I see this has been marked “resolved”, so I’ll go ahead and close out this thread. If there’s anything else we can help with, feel free to open a new one!
Thanks,
Jennifer
Hi Remy,
Thanks for sharing that screenshot! I was surprised that those options were missing, but I did some digging and I believe I found the issue.
It seems that the Enfold theme actually removes these options to integrate the plugin better with their theme. I found a thread on their site that has some code you can add to get these options back. If you only want to get this particular set of settings back, I believe the remove_action that you want from that code block is this one:
remove_action('tribe_display_settings_tab_fields', 'avia_events_display_tab', 10);
You can leave out the others if you would like to keep those hidden. I also want to note that it looks like the theme is removing our events template as well. If you decide to modify our templates to add the sidebar in that way (or for any other customization), you may need to also include this remove_action:
remove_action('tribe_events_template', 'avia_events_tempalte_paths', 10, 2);
Please let me know if that works for you!
Thanks,
Jennifer
Hi Charlene,
Thanks for sending the screenshots! Those are very helpful.
Regarding the issue with the shortcode, this is strange – definitely not the intended behavior! Could you please share your system information with me so that I can look into this a bit further?
The overlapping looks like it might be due to some styling conflicts with your theme. You can go into Events > Settings > Display and change the options you have under Default stylesheet used for events templates and Events template, which might help fix this. If you could send me a link to this page (and the link to the page with the shortcode if possible), I would be happy to take a look and see if I can find the issue.
A good next step is to test for conflicts. This is also a good troubleshooting step for the shortcode issue.
Let me know how that goes!
Thanks,
Jennifer
Hi Rufman,
I’m sorry you’re running into this issue…if the widget is missing entirely from your widgets area, this is a bit strange. Could you please double check that the Events Calendar Pro plugin is activated? I’m not seeing it in your system information. It’s possible that it got switched off somehow when you did the update.
Once you verify that it is indeed active, if it’s still not showing up, could you please send me a screenshot of the widget area so that I can see what’s going on here? Another thing to try would be to add a shortcode for it somewhere else on your site and see if it shows up that way. After that, the next step would be testing for conflicts with your theme or another plugin.
Let me know what you find out!
Thanks,
Jennifer
Hi Isto,
Thanks for reaching out! I’d be happy to help you with this.
I’m a little bit confused on what you are looking to do here. Are you adding custom fields to events using ACF? If so, I would recommend using the Additional Fields feature that comes with Pro instead. These fields will show up on your events by default.
I’m also not sure where you are trying to show the fields…are you trying to add these in somewhere on the calendar that shows on your category page? get_the_id does just return the unique ID of the post, so that won’t show any information on the event like the custom fields or category.
If you can provide some clarification on this, I’ll be happy to help you figure it out!
Thanks,
Jennifer
Hello,
Thanks for checking out our plugins! I completely understand where you’re coming from.
The forum format is actually similar to email support in that you are contacting the official support team directly, and we respond to every thread. Part of the benefit of the forums is that other users who may have similar issues or questions also have access to those answers – hopefully decreasing the amount of time it takes to get your issues resolved!
Regarding compatibility issues: While we cannot guarantee that our plugins will work perfectly with every theme, we have had many users successfully integrate them with the Divi theme. We do try to address known issues that come up when we can via knowledge articles.
You are correct that the page builder doesn’t work on custom post types, which is what events are. While you can use the shortcodes within the text sections of the Divi page builder and in the default editor with the Divi theme, there may be some cases where the styling is off. I tested out a few shortcodes inside a text module with the builder, and with the ones I tried (we have several shortcodes and different options you can add to them, so I did not test them all), the output looked normal on the page. However, there were a few that were off when using the shortcodes directly on the page (no builder) with the Divi theme.
Our shortcodes have a lot of options to customize the way events are displayed, including displaying calendar widgets via shortcodes or full calendar views. For example, you can display events by category, set the view you want to use (map, photo, list. etc.), and specify the date for the view to load. We also have a setting to include events in the main blog loop, so this should add events to your main “posts” page.
We do offer a full refund within 30 days of purchase if you’re not satisfied with our products, so feel free to test it out!
Does that answer your questions? If there is anything else I can help with, please just let me know!
Thanks,
Jennifer
Glad to hear that worked for you Dave! I’ll close this out, and please feel free to open a new one if you have any more questions.
Thanks,
Jennifer
Hi Robert,
Thanks for clarifying!
To your first point, you can create additional fields for the submitter to fill in on the event by going to Events > Settings > Additional Fields. These fields will show on all events, including community events.
For the custom attendee fields, this will require a fair amount of code customization. We do have a themer’s guide, which is the place to start on a customization. You can find the template for the ticket section of the front end submission form under /wp-content/plugins/the-events-calendar-community-events-tickets/src/views/community-tickets/modules/tickets.php. Starting off, you’ll want to copy that template into your child theme to edit it.
The code for additional attendee info with Event Tickets Plus can be found in /wp-content/plugins/event-tickets-plus/src/admin-views/meta.php. I would recommend looking over that as well to help you get started.
While we are not able to do customizations, we are happy to answer questions and help point you in the right direction. We also have a list of recommended developers if you would rather have someone else do the coding! If you’re interested in seeing this feature in a future release, we would appreciate you casting your vote in our Feature Ideas forum. This is what we use to gauge user interest in new features and help guide our development efforts.
Does that help? I will check with one of our developers as well to see if they can add anything that might help you out with this!
Hi Vahe,
I would be happy to help you figure this out! Of our available packages, the Community Manager Bundle is probably your best bet.
From what you described, it sounds like you will need Event Tickets Plus, Community Events, and Community Tickets. The Community Manager Bundle includes Filter Bar as well, which is great for helping users find events relevant to them, especially if you have a large number of events or events in many different locations.
If you would like to import events from sources other than a CSV file, I would definitely recommend going with Event Aggregator. If you would prefer to get this instead of Filter Bar, I could switch out the licenses for you after you purchase the bundle. If you would like to get this one in addition to the plugins included in the bundle, I think we could get you a coupon for this.
I hope that helps with your decision! If you would like to go ahead with one of these options (switching Filter Bar for Event Aggregator or adding on Event Aggregator), could you please send us an email to support (at) theeventscalendar (dot) com? We’ll get you taken care of from there!
Hi Melanie,
Sorry about that! You are right, the only option there is XML. I would recommend using a plugin like WP All Export, which will let you export your events (and other post types as well) to a CSV. It also lets you choose which fields you would like to include in the export.
While The Events Calendar does support importing from CSV files, we do not currently have this functionality built in for exporting events, which is why I thought of the default WordPress export feature.
Apologies again for the confusion there! Please let me know if you have any more questions!
Thanks,
Jennifer
Awesome! Glad to hear that worked for you.
Since this thread has been marked “resolved”, I’ll go ahead and close it out, but please feel free to open a new one if you have any further questions on this!
Hi Justine,
Thanks for checking out our plugins!
While we don’t have any native support for page builders like Visual Composer, you should still be able to display events on those pages using widgets and shortcodes (Pro comes with some more advanced shortcodes). If this integration is something you would like to see added in the future, please do cast your vote for that request here in our Feature Ideas forum – this is how we gauge interest in new features and is something we consider when planning future releases.
We do also offer a full refund within 30 days of purchase if you’re not satisfied with our products, so feel free to test it out and make sure that it will work with Visual Composer the way you want it to!
Please let me know if you have any other questions.
Thanks,
Jennifer
Hi Pau,
Thanks for reaching out!
If you go under Events > Settings > Display, you will see the “Default stylesheet used for events templates” setting. Try changing this to “Skeleton Styles” or “Full Styles” – using these should provide enough styling for the events to display properly but will otherwise pull styling from your theme.
Let me know if that works for you!
Hi Kim,
Thanks for checking out our plugins!
You can add paid tickets to recurring events using Event Ticket Plus and Events Calendar Pro, but it will be the exact same ticket that appears on each event in a series of recurring events. So each date in the series will show up on your calendar, and each will have a link to the ticket. If someone adds a ticket for two different dates in the same series, they will get that one ticket in their cart with a quantity of two. This is why we say that Event Tickets Plus does not support recurring events, but it sounds like the existing functionality is actually what you are looking for here!
To answer your question, yes these two plugins together will handle the entire series as one ticket versus creating separate tickets for each event. If you do go this route, I would recommend naming the tickets in a way that makes it clear to users that the ticket is for the entire series, and you should be good.
We do offer a full refund within 30 days of purchase if you are not satisfied with the products, so feel free to test them out and see if this solution will work for you!
