Pre-Sale – shortcode information

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I prefer private email support, so I guess in addition to my question, I’m also test driving your customer service system, which is not my favorite format.

I’m thinking about purchasing the pro version of The Events Calendar, but I need it to work with the Divi theme. I’ve read the back-and-forth elsewhere on forums- Elegant Themes blames you guys for compatibility issues, and you guys blame them. The most I can surmise is that it’s tricky to get the two to play nicely together, and the page builder doesn’t work for events.

Before I purchase the Pro version, I need to know about the shortcodes features. Because events don’t appear in the Divi blog module’s post feed, I need to be sure that I can place events feeds where I want them.

Can you please explain the details of the events shortcode? Thanks.

[Jennifer]

Hello,

Thanks for checking out our plugins! I completely understand where you’re coming from.

The forum format is actually similar to email support in that you are contacting the official support team directly, and we respond to every thread. Part of the benefit of the forums is that other users who may have similar issues or questions also have access to those answers – hopefully decreasing the amount of time it takes to get your issues resolved!

Regarding compatibility issues: While we cannot guarantee that our plugins will work perfectly with every theme, we have had many users successfully integrate them with the Divi theme. We do try to address known issues that come up when we can via knowledge articles.

You are correct that the page builder doesn’t work on custom post types, which is what events are. While you can use the shortcodes within the text sections of the Divi page builder and in the default editor with the Divi theme, there may be some cases where the styling is off. I tested out a few shortcodes inside a text module with the builder, and with the ones I tried (we have several shortcodes and different options you can add to them, so I did not test them all), the output looked normal on the page. However, there were a few that were off when using the shortcodes directly on the page (no builder) with the Divi theme.

Our shortcodes have a lot of options to customize the way events are displayed, including displaying calendar widgets via shortcodes or full calendar views. For example, you can display events by category, set the view you want to use (map, photo, list. etc.), and specify the date for the view to load. We also have a setting to include events in the main blog loop, so this should add events to your main “posts” page.

We do offer a full refund within 30 days of purchase if you’re not satisfied with our products, so feel free to test it out!

Does that answer your questions? If there is anything else I can help with, please just let me know!

Thanks,

Jennifer

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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