[Jennifer]

Hi Mark,

Thanks for reaching out!

Try changing your “Series ends” setting to never or to a future date, and that should solve this problem for you! It’s currently set to end on the same day it starts, so that is why it’s only creating the one event.

Let me know if that works for you!

Thanks,

Jennifer

[Jennifer]

Hi Sacha,

Thanks for checking out our plugins!

It sounds like you’re interested in using Events Calendar Pro (for recurring events) with Event Tickets Plus (to sell tickets). I think it’s important to first note how these two work together technically regarding recurring events. You can add a ticket to a recurring event, but it will be the exact same ticket on each event in the series. For example, if you had an event occurring on June 10th and June 17th, and someone added a ticket for each event, they would have the one ticket in their cart with a quantity of two. This is why we say that Event Tickets Plus does not support recurring events.

This seems to be the functionality you want for this case however, so good news there! For your 6-8 week series, each event would show on the calendar but would only have one ticket associated with it.

It sounds like you also want to run traditional recurring events (same event, different date/time) alongside with your series. This is doable, however if you’re selling tickets for those events, keep in mind that it will still be the same ticket on all of the events. One option would be to break the events from the series, and then you could put individual tickets on each event.

To differentiate between the two, there is a recurrence message field that you can use on recurring events to display a message for each of the events in that series (so you could say something like “Part of the 6 week series”). If you’re up to diving into the code a little bit, you could use conditional statements to check and see if the event is recurring, and then do something differently for those events.

Finally, we do offer a full refund within 30 days of purchase if you’re not satisfied with the products, so feel free to test them out!

Please let me know if you have any more questions.

Thanks,

Jennifer

[Jennifer]

Hi Brett,

Thanks for reaching out! I’m sorry you’re experiencing these issues with Event Aggregator. Unfortunately there isn’t a status page for EA, but I like that idea! If this is feature you would like to see implemented in the future, please let us know in our Feature Ideas forum.

You could try downgrading The Events Calendar, but I’m not sure that’s the problem here. Did this start right after upgrading?

Could you also tell me which type of import(s) you’re trying to do (Facebook, Google, .ICS, etc.) , which ones are failing, and send me the link(s) you’re using to import?

If you’re using Facebook, this post has some good troubleshooting steps.

Thanks!

Jennifer

[Jennifer]

Hi Nick,

Thanks for reaching out!

Try adding this to your custom CSS area under Appearance > Customize (if your theme provides one) or to the style.css file in your child theme, replacing the #000000 with the color you would like to use:


.tribe-events-page-template #page #tribe-events-content-wrapper #tribe-events-content .tribe-events-calendar td {
background-color: #000000 !important;
}


If you would like a different color for past days, you can add this as well:


.tribe-events-page-template #page #tribe-events-content-wrapper #tribe-events-content .tribe-events-calendar td .tribe-events-past {
background-color: #000000 !important;
}


I hope that helps! Please let me know if you have any other questions.

Thanks,

Jennifer

[Jennifer]

Hi Aein,

Thanks for reaching out. Sounds like you’re on the right track having already copied over that file!

To display the description on the list view, you can add this snippet into that template where you would like it to display:


<?php if( tribe_is_event_category() ) {
$cat = get_queried_object();
echo category_description( $cat->ID );
}
?>


Please let me know if you have any questions!

Thanks,

Jennifer

[Jennifer]

Hi Jason,

Thanks for reaching out! I’m sorry you’re experiencing this problem (I understand it is annoying!).

There have been a few issues lately with erroneous license messages. Your license key is good however, so no worries there!

I see you are currently running an older version of Events Calendar Pro. Can you try updating to the latest version (4.4.10) and see if that helps?

Sorry for the inconvenience! Let me know if that works for you.

Thanks,

Jennifer

[Jennifer]

Hi Matthew,

Thanks for reaching out!

You can edit the email template by following the instructions in our themer’s guide to copy it into your child theme, and then you can edit it from there. The file for that template is located at /wp-content/plugins/event-tickets/src/views/tickets/email.php.

To add specific information to the email for certain events might be a bit tricky. One way to do it would be to conditionally display that information based on the event/ticket, but a much easier (and far more maintainable) way would be to use the additional fields that come with Events Calendar Pro (see this post for more information on how this is done). This way, you could create fields that would be added to all of your events (like login instructions), enter the information when you create the event, and include that field in the email template.

You could also add the login instructions in the event description and add the whole description to the template as well (no additional plugin needed!).

Does that make sense? I also want to note that while we are not able to do customizations, we are always here to answer questions and help point you in the right direction! We also have a list of recommended developers if you would rather have someone help you with the code.

I know you were probably looking for a little bit simpler solution, but please feel free to reach out at any time for help with this!

Thanks,

Jennifer

[Jennifer]

Hi Bonnie,

Thanks for reaching out! Pro does come with some great shortcodes, but it is not required to use other shortcodes with our plugin. It looks like we currently have an internal ticket open for this issue with shortcodes in “Add HTML after event content” (please see this post for more details).

We don’t have a date yet as to when this will be fixed, but please keep an eye on our release notes for updates!

Thanks,

Jennifer

[Jennifer]

Hi Felipe,

Thanks for using our plugins!

Can you verify that the plugin is activated? You do need The Events Calendar (free) to be able to use Event Tickets or Event Tickets Plus, so please also make sure that’s installed and activated. If that is not the problem, I’d be happy to help you figure out what’s going on! But first, will you please post this question in our Event Tickets Plus forum? We use the Pre-Sales forum to answer questions about the features of our premium plugins for those interested in purchasing them.

If you have not purchased one of our premium plugins, you can post in our community forum on wordpress.org, which we review weekly to check for bug reports. If you need more in-depth support, you will need to purchase a license.

Our knowledgebase is a great place to start looking for answers. You can also search our premium forums to see if another user has posted about a similar issue. If you’re having trouble with plugin functionality, the best place to start is by testing for a conflict.

Thanks!

Jennifer

[Jennifer]

Hi Mark,

Thanks for reaching out!

For a simple fix, you can add this to your custom CSS area under Appearance > Customize (if your theme provides one) or to your style.css file in your child theme:


.tribe-events-list .event-list-wrapper-bottom .wraper-bottom-left .author .time-details p {
display: none;
}


Let me know if that works for you!

Thanks,

Jennifer

[Jennifer]

Hi Mark,

Thanks for reaching out!

The “Schedule multiple events” button comes from the Events Calendar Pro plugin. Can you double check to see that it’s activated? If you could also share your system information with me, I’ll be happy to take a look and see what’s going on!

Thanks,

Jennifer

[Jennifer]

Hi Linda,

Thanks for reaching out!

You can get those links on the top of your calendar by changing the Default stylesheet used for events templates setting to “Full Styles” (found under Events > Settings > Display). They will still appear on the bottom as well, but if you don’t want them on the bottom, you can add this to your custom CSS area under Appearance > Customize (if your theme offers one) or in your child theme’s style.css file:


#tribe-events-footer .tribe-events-sub-nav {
display: none;
}


To change that message, try adding this snippet to your functions.php file:


// Changes the no results notice in The Events Calendar
add_filter( 'tribe_the_notices', 'customize_notice', 10, 2 );

function customize_notice( $html, $notices ) {

// If text is found in notice, then replace it
if( stristr( $html, 'There were no results found.' ) ) {
// Customize the message as needed
$html = str_replace( 'There were no results found.', 'There were no results found. Try the next month', $html );
}

return $html;

}


Let me know how that works for you!

Thanks,

Jennifer

[Jennifer]

Hello,

Thanks for reaching out!

There may have been a change with the update that invalidated your existing CSS. However, I am currently not seeing a price displayed on the link you sent. Did you get this figured out?

Please let me know if you need any further assistance!

Thanks,

Jennifer

[Jennifer]

Hi Maggie,

Thanks for reaching out!

Event Tickets Plus does come with the ability to set custom fields which you use to collect information from each attendee during registration. Is this what you are referring to with custom forms?

Regarding customizing the emails, you can do this with Event Tickets and Event Tickets Plus. Our themer’s guide has some great info on customizations such as this, but basically you would need to copy the template for the email into your theme and edit it from there. To send different emails for each event, this would be a little bit more involved code-wise, but it is possible. You could do something like creating a set of custom responses within the template, and then checking the category or other event info to determine which one to use.

We do not currently do customizations like this, but as a premium license holder, you would have access to our premium forums, where we provide in-depth support and can answer questions and point you in the right direction regarding customizations.

We currently do not have a free trial for any of our plugins, but our refund policy does entitle you to a full refund within 30 days if you are not satisfied – so feel free to test it out!

Finally, you are welcome to apply for our Nonprofit Partnership Program, which provides free licenses for Events Calendar Pro and Event Tickets Plus to approved organizations! Keep in mind though that this does not include support in our premium forums.

I hope that answers all of your questions, but please let me know if there’s anything else I can help with!

Thanks,

Jennifer

[Jennifer]

Hi Kodi,

Thanks for checking out our plugins!

With Event Tickets Plus, you do have the option to create multiple tickets on an event and collect additional info from each attendee, but there is not currently a way to have that affect the price without some code customizations. We do not currently do these types of customizations, however we do have a themer’s guide with some great info on customizing our plugins. Also, as a premium license holder, you would have access to our premium support forums where we always there to answer questions and help point you in the right direction if you would like to take on customizations yourself!

Besides the customization though, your best bet here would probably be to set up multiple tickets, one for each variation.

I hope that helps! Please let me know if you have any more questions.

Thanks,

Jennifer

[Author]

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