[Jennifer]

Hi Alex,

Thanks for checking out our plugins!

Eventbrite Tickets imports events from Eventbrite into The Events Calendar and also allows you to create events in The Events Calendar and register them to Eventbrite. You can add tickets to the event within The Events Calendar (if you have Event Tickets – for free RSVP events – or Event Tickets Plus – for paid tickets) or onto the Eventbrite event. So sales on tickets on the Eventbrite event are handled entirely through eventbrite.com. They have an article on their payment options here. If you add a ticket to the Events Calendar event, ticket sales are handled through WooCommerce, and you can see their available payment gateways here. Regarding receipts, I’m not sure if a PDF is included…

Eventbrite sends the confirmation email for their tickets, and you can read more about those here.

WooCommerce sends the order confirmation email for Events Calendar tickets, and you can read more about their email templates here. The email that contains the actual tickets (or RSVPs) is sent by our plugin and contains the ticket information and QR code in the email. We also have an article reviewing how to get PDF versions of tickets.

We do offer a full refund within 30 days of purchase if you’re not satisfied with the products, so feel free to test them out!

Please let me know if you have any more questions!

Thanks,

Jennifer

[Jennifer]

Hi Pau,

Thanks for reaching out!

It looks like the space and the “MOSCA recommends the following events:” text are both coming from the Add HTML before event content area under Events > Settings > Display (see screenshot). You can clear out that box, save, and this should remove the space and text.

Let me know how that works for you!

Thanks,

Jennifer

[Jennifer]

Hi Karoliina,

Thanks for reaching out!

We do have pages that show past events by category. You can find them at:

yoursite/events/category/category-slug/?tribe_event_display=past

I linked to a screenshot showing you where to find the category slug.

As far as shortcodes go, you could use [tribe_events view=”list” category=”category” date=”2016-08″] and change the date to whatever past date you would like to start pulling events from (just make sure you keep the date formatted as shown in the shortcodes guide). You can embed this on the page by pasting the shortcode into the text area on the edit screen of your page, wherever you would like it to display amongst your other page content.

However, using the shortcode method will include upcoming dates for that category along with the past events. To change this, you would need to add a bit of custom code to exclude (filter out) upcoming dates. We are not currently able to do customizations, but we do have a themer’s guide with some great info on customizing our plugins! We are also here to help answer questions and point you in the right direction with your customizations. If you would like to get help with the code, we also have a list of developers that we could recommend to you.

I hope that is helpful! Please let me know if you need any clarification on anything!

Thanks,

Jennifer

[Jennifer]

Great! Thanks for posting that.

Since this thread has been marked “resolved”, I’ll go ahead and close it out, but please feel free to open a new one if you need any further assistance.

Thanks!

Jennifer

[Jennifer]

Hi Karen,

Glad to hear you got this figured out! For future reference, you can find the system requirements for running our plugins here.

Please let me know if there is anything else I can help you with!

Thanks,

Jennifer

[Jennifer]

Hi Cassie,

Thanks for reaching out!

You really have two ways to do this, the first being to use The Events Calendar and Event Tickets Plus. You could create one event that starts on Saturday and ends Sunday but has three separate tickets (one for Saturday, one for Sunday, and one for both days). During the event, you could pull up the Attendees list for the tickets for that day (Saturday or Sunday) and also the list for the “both day” tickets and then check attendees in that way.

Alternatively, if you wanted two separate events for each day, you could use recurring events from Events Calendar Pro (even though these are not technically recurring events – set the recurrence to daily and have the series end the next day), but the important thing to note here is that tickets added to recurring events will be the exact same ticket on each event in the series. For example, if a user viewed either event (Saturday or Sunday), each would list all three ticket options (Saturday Ticket, Sunday Ticket, Both Days Ticket). Check-in would work the same as in the first option I mentioned, where you would just pull up the lists for the relevant tickets and check attendees in.

If you need to set up any events that are on nonconsecutive days (say a Monday and a Wednesday), the second method would be the way to go. Otherwise, these two methods are functionally pretty similar.

Does that make sense? Please let me know if you need any clarification on this. We do also offer a full refund within 30 days of purchase if you’re not satisfied with the products, so feel free to give them a try!

Thanks,

Jennifer

[Jennifer]

Hi Thomas,

Thanks for using our plugins and reaching out with suggestions for improvement – we always like to hear what users would like implemented in future releases!

We have had several users ask about allowing product variations, and we actually have a request open for that right now over in our Feature Ideas forum. If you would cast your vote for it over there, we would really appreciate it! This is what we use to gauge user interest in new features and help plan for future development.

You are correct that the ticket image is not automatically set to be the featured image on the WooCommerce product (the ticket image is used for all of the tickets created on an event), and tickets do not currently have any tags or categories unless edited in WooCommerce. I like both of these suggestions though, and again would love it if you could post these in our Feature Ideas forum!

At the moment, each of these features would require custom code. If you’re interested in giving it a shot, we do have a themer’s guide with some great info on customizing our plugins. We do not currently do customizations, but as a premium license holder, you have access to our premium support forums. We are always happy to answer questions and help point you in the right direction over there! So please let us know if you have any questions on anything.

Thanks again for the suggestions!

Jennifer

[Jennifer]

Hi Aein,

I’d be happy to help you with this. It looks like you’ve copied over the right file (modules/meta/details.php), but you are editing the code for an all-day event. For events that only occur during a certain time in a day like in your screenshot, look for the // Single day events comment, and in that section, you can remove this:

<dt> <?php esc_html_e( 'Date:', 'the-events-calendar' ) ?> </dt>
<dd>
<abbr class="tribe-events-abbr tribe-events-start-date published dtstart" title="<?php esc_attr_e( $start_ts ) ?>"> <?php esc_html_e( $start_date ) ?> </abbr>
</dd>

Let me know if that works for you!

Thanks,

Jennifer

[Jennifer]

Hi there,

Thanks for reaching out! I’m sorry about all the confusion here…I’m glad you’re liking the plugin otherwise though!

You can absolutely use shortcodes with Events Calendar Pro. We have widget shortcodes and shortcodes to display full calendar views. I believe what you are looking for here is the [tribe_events view=”photo”] shortcode, which will display your events horizontally with the featured image. There is not currently an option to set a limit for the number of posts within the shortcode, however, you can do this by adding the code found in this post to your functions.php file of your child theme (let me know if you need help with this). You can change the $numberOfPostsInShortcode = 3; line to whatever number of posts you would like.

If limiting the events in shortcodes is a feature you would like to see added in the future, we would really appreciate your vote here in our Feature Ideas forum! We use it to gauge user interest in features and help plan future development activity.

I hope that clears up the confusion! Please let me know if you have any questions on this!

Thanks,

Jennifer

[Jennifer]

Hi Karen,

Thanks for reaching out! I’m sorry you’re running into this issue, but I’d be happy to help you figure it out!

I took a look at your main events page (yoursite.com/events), and everything currently looks good on my end. Were you able to resolve this issue? If you still need assistance, could you please send me a link to the page where this is happening?

Thanks,

Jennifer

[Jennifer]

Hi Greg,

Thanks for reaching out! You are indeed in the right place – apologies for the delayed response, our forums have been a bit busier than usual lately!

I’m sorry you’re running into this – I took a look at your site, unhid those sections, and got the same thing. You said the category options stopped working with the update – were you using this before the update, and then right after you updated, it stopped working?

The first troubleshooting steps here would be testing for conflicts and enabling WP_DEBUG and WP_DEBUG_LOG in your site’s wp-config.php file and attempting to reproduce the issue on the submit event page. If any errors appear at the top of the page, please copy and paste them in your reply.

Please also note that support is typically only available during weekdays, but I wanted to go ahead and get you started on troubleshooting. I’ll be back on Monday to continue investigating this issue with you!

Let me know what you find out from the steps above.

Thanks!

Jennifer

[Jennifer]

Hi Antonio,

I’m glad to hear you got this resolved! Making sure you are running current versions is a great place to start troubleshooting, so I’m glad that fixed the issue for you.

I’ll go ahead and close out this thread, but if you run into any further issues, please feel free to open a new one!

Thanks,

Jennifer

[Jennifer]

Hi Roland,

Thanks for reaching out! I think this article on customizing the events bar will be helpful to you.

If you need further assistance with this, I’d be happy to help you out! But first, will you please post this question in our Events Calendar PRO forum? We use the Pre-Sales forum to answer questions about the features of our premium plugins for those interested in purchasing them.

If you have not purchased one of our premium plugins, you can post in our community forum on wordpress.org, which we review weekly to check for bug reports. If you need more in-depth support, you will need to purchase a license.

Our knowledgebase is a great place to start looking for answers. You can also search our premium forums to see if another user has posted a similar question.

Thanks!

Jennifer

[Jennifer]

Hi Diego,

Thanks for reaching out! I agree, this would be a great feature. Unfortunately we do not currently have an out of the box way to accomplish this, although it could be done with some custom coding. If you’d like to give it a shot, I would recommend taking a look at our themer’s guide, which has some great info on customizing our plugins. We currently do not do customizations like this, but we are always happy to help answer questions and point you in the right direction.

We also have a list of recommended developers if you would like to have someone code this out for you!

If you could cast your vote for this in our Feature Ideas forum, we would really appreciate it! This is what we use to gauge user interest in new features and help guide future development. We have two ideas so far that sound similar to what you are looking for:

Ticket Bundles/Multiple Event Passes

Support Woo Product Variations within Event Tickets Plus

I’m sorry I don’t have a better answer for you, but please let me know if you need any guidance with the code – I am happy to help!

Thanks,

Jennifer

[Jennifer]

Hi Mark,

Thanks for reaching out!

You can center the bar by adding this to the custom CSS area in Appearance > Customize (if your theme provides one), or in the style.css file of your child theme:

.events-archive .tribe-bar-disabled {
float: none;
max-width: 50%;
}

Setting a max width is optional, but leaving it out will let the bar span the entire width of the screen.

To move it to the bottom, you can follow the instructions in our themer’s guide to copy the list template (found at /wp-content/plugins/the-events-calendar/src/views/list.php) into your child theme and edit it from there.

You can move this line:

<?php tribe_get_template_part( 'modules/bar' ); ?>

to underneath the main events content you see in the template. You can do this for other views as well.

Let me know if that works for you!

Thanks,

Jennifer

[Author]

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