Customize Emailed Ticket

[mtech]

I want to be able to include additional information with the Ticket that gets emailed to the attendee. Is there a good way to do this?

Sometimes there is specific information regarding a particular event we need to convey, or login instructions for a webinar, for example.

[Jennifer]

Hi Matthew,

Thanks for reaching out!

You can edit the email template by following the instructions in our themer’s guide to copy it into your child theme, and then you can edit it from there. The file for that template is located at /wp-content/plugins/event-tickets/src/views/tickets/email.php.

To add specific information to the email for certain events might be a bit tricky. One way to do it would be to conditionally display that information based on the event/ticket, but a much easier (and far more maintainable) way would be to use the additional fields that come with Events Calendar Pro (see this post for more information on how this is done). This way, you could create fields that would be added to all of your events (like login instructions), enter the information when you create the event, and include that field in the email template.

You could also add the login instructions in the event description and add the whole description to the template as well (no additional plugin needed!).

Does that make sense? I also want to note that while we are not able to do customizations, we are always here to answer questions and help point you in the right direction! We also have a list of recommended developers if you would rather have someone help you with the code.

I know you were probably looking for a little bit simpler solution, but please feel free to reach out at any time for help with this!

Thanks,

Jennifer

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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