[Jennifer]

Hi Dijana,

I’m sorry you’re running into these issues with Community Events, but I’ll be happy to help you get it figured out. When did this start happening (maybe after an update or following another change that was made on your site)?

The first troubleshooting step would be to test for conflicts with your theme and other plugins. If you prefer to do this in a testing environment, WP Staging will let you create a quick copy of your site that you can use for testing.

If you can also share your system information with me, that would be helpful as well.

Thanks,

Jennifer

[Jennifer]

Hi Caroline,

Thanks for sharing your information! It looks like you’re running the current version of Eventbrite Tickets, but an older version of The Events Calendar.

Can you try updating to version 4.5.10.1 and see if that fixes the issue? If you do not see a message on the plugin page to update, you can do so by following these instructions.

Let me know if that helps!

Thanks,

Jennifer

[Jennifer]

It looks like we also have an extension that might help you out here…let me know how that works for you!

[Jennifer]

Hi Brian,

No problem, and I understand where you’re coming from. We try to help as much as possible with customizations, but unfortunately we usually don’t have the resources to write them out here in the forums. If the change is something we can write out fairly quickly, we may be able to create snippets for users to add in to their themes. Otherwise, we are more than happy to answer questions and help point you in the right direction!

If you do start on this and get stuck, please let us know, and we’ll give you some recommendations! I’d also like to point out our extensions (some of which I believe started as customization requests from users in the forums). I don’t see anything in there now that does what you are looking for here, but it may be helpful down the road, even as a starting point to build out a more robust customization.

If you have any other questions, please let us know!

Thanks,

Jennifer

[Jennifer]

This reply is private.

[Jennifer]

Hello,

Thanks for sharing your system info! I don’t see anything obvious there that would be causing this problem.

Could you please send me a screenshot of the ticket edit screen for one of the events where the attendees are not showing? Just to make sure, are you checking the “Display attendees list” option on each event that you would like to display attendees for?

[Jennifer]

Hi Brandon,

Thanks for checking out our plugins!

The easiest way to do this would be with the shortcodes that come with Events Calendar Pro. You can add parameters to filter the events, including dates: [tribe_events view=”list” date=”2016-08-21″]. So, you could add this shortcode under your heading, and you should be good to go!

We do offer full refunds within 30 days of purchase if you’re not satisfied with the products, so feel free to give Pro a test run! Please let me know if you have any questions.

Thanks,

Jennifer

[Jennifer]

Hi Anthony,

Thanks for reaching out. The content that you put in that box will display above all of the event pages on your site.

To conditionally display content on certain pages, you can add the following to the functions.php file of your child theme.

function tribe_custom_html_before_event( $before ) {

if( tribe_is_community_edit_event_page() ) {
$before = 'My custom content on the Community page';
}

if ( tribe_is_month() ) {
$before = 'My custom content above the month view';
}

return $before;

}
add_filter( 'tribe_events_before_html', 'tribe_custom_html_before_event' );

You can add in additional conditions and content if you would like – this list of our available functions along with our themer’s guide are great resources for customizing our plugins.

I hope that helps. Please let me know if you have any questions!

Thanks,

Jennifer

[Jennifer]

Hi Katherine,

You should be able to get this notification set up by adding the snippet in the other post in the functions.php file of your child theme. You may need to edit it slightly, depending on the email address you would like the email to go to. If you want it to go to the admin email for the site, you can leave this line in place: get_option( ‘admin_email’ ). Then, you can either edit the two placeholder emails underneath or remove them if you only want the email to go to the site admin.

Please let me know if that works for you!

Thanks,

Jennifer

[Jennifer]

Hi Harish,

Thanks for reaching out! I’ll be happy to help you figure out what’s going on here.

Could you please share your system information with me? The first troubleshooting step would be to test for conflicts with your theme and other plugins. If you would prefer not to do this on your live site, the WP Staging plugin will let you create a quick copy of your site that you can use for testing.

Let me know how it goes, and we can continue troubleshooting from there.

Thanks,

Jennifer

[Jennifer]

Hi Analiese,

Thanks for reaching out! Good news – we actually do have a simple method for displaying “next” and “previous” links above the calendar. You can do this by following the instructions in this article.

Let me know how that works for you or if you have any questions!

Thanks,

Jennifer

[Jennifer]

Hi George,

Thanks for checking out our plugins! Yes, you can do what you are looking for with the shortcodes that come with the Pro version. You would just need to add the shortcode where you’d like the events to display on the home page, and you should be all set! Both photo and list view show the featured image by default.

We do offer full refunds within 30 days of purchase if you’re not satisfied with the products, so feel free to test it out! If you have any other questions, please don’t hesitate to ask.

Thanks,

Jennifer

[Jennifer]

Hi Max,

Thanks for reaching out! With Event Tickets Plus, you can use either WooCommerce or Easy Digital Downloads to process payments and handle the checkout process. Either one will work great with our plugins, it really comes down to whether you are looking for a more robust plugin that will let you sell more than just virtual products like tickets (WooCommerce), or a more lightweight plugin that is focused on downloadable products (Easy Digital Downloads). WooCommerce comes with support for Stripe, which will let users check out with their credit card directly on your site, but this feature is only included with the Pro version of Easy Digital Downloads.

If you have any other questions, please let me know!

Thanks,

Jennifer

[Jennifer]

Hi there,

I’d be happy to help you figure out what’s going on.

Can you please share your system information with me? Can you also try testing for conflicts with your theme and other plugins? I’d recommend starting with switching to a default theme to see if the attendees then show up. I took a look at the page HTML, and I don’t see that section at all.

Let me know how it goes!

Thanks,

Jennifer

[Jennifer]

Hi Gary,

Thanks for reaching out – I’m sorry to hear you’re running into this issue, but I’ll be happy to help you figure out what’s going on.

To make sure I am understanding correctly, you’re saying that after an order has been successfully completed, sometimes no attendees are added to the attendee list for that order? Could you please send me a screenshot (in a private reply) of a couple of the orders that are not showing up, as well as one that is showing up?

If you need an environment for testing, the free WP Staging plugin will let you create a quick copy of your live site that you can test with.

Thanks,

Jennifer

[Author]

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