[Jennifer]

I’m sorry it’s not working the way you need it to! We are working on improving this for the future, but for now, you can fill out the form on this page to request a refund.

Thanks,

Jennifer

[Jennifer]

Hi Benjamin,

I don’t have an update for you yet, but as soon as I do, I will let you know here. I will check with one of our developers on recommendations for updating your existing tickets.

However, please note that support in our forums is typically limited to bug reports for our premium plugins, help with using plugin features, installation issues, etc. (you can read more about that here). We try to offer extensions and code snippets to help users out with additional functionality when we can, but they do fall outside the scope of the support that we typically offer in the forums. With that being said, we definitely want to keep our extensions up to date and fix any bugs so that they continue to be useful to our users! Thanks for your patience as we work on getting this extension updated!

[Jennifer]

Hi Keith,

Thanks for the compliment!

I took a look at your site, and that title is actually not coming from our plugin (you can see an example of the default month view page here). By default, the only title on the month view page is “Events for…”. It looks like the title you’re referring to is actually being added by the theme. You can try adjusting the “Default stylesheet used for events templates” and “Events template” settings under Events > Display, or you can also try the following CSS:

.post-type-archive-tribe_events .subheader-titles {
display: none;
}

Let me know how that works!

Thanks,

Jennifer

[Jennifer]

No problem!

Since this thread has been marked “resolved”, I’ll go ahead and close it out. Feel free to open up a new one if you have any further questions!

[Jennifer]

Hi Dayana,

Thanks for reaching out! I’m sorry about the delayed response, our forums have been quite busy lately! While these changes are possible, they will require a bit customization. We are limited in the amount of support that we can provide for customizations, but I will try to point you in the right direction for each of these.

1. Unfortunately there is not any way to move the default fields above your custom fields without customizing the code. If you’d like to do this, our themer’s guide is the place to start.
2. You can limit the ticket quantity to one by adding the following code to the functions.php file of your child theme:

/* Tribe, limit ticket qty */
function tribe_limit_tickets() {
?>

<script type="text/javascript">
jQuery(document).ready( function( $ ) {
// do this if tickets available
if ( $('.tribe-events-tickets').length ) {
// set max qty to 1
$('.tribe-events-tickets .tribe-ticket-quantity').attr('max', 1);
// run on input change
$('.tribe-events-tickets .tribe-ticket-quantity').change ( function ( ) {
// don't run the manually triggered change event
if ( $(this).val() == 0 ) return;
// make sure it's not more than 1
if ( $(this).val() > 1 ) $(this).val(1);
// change all inputs but this to 0
// manually trigger the change event so available stock gets updated
$('.tribe-events-tickets .tribe-ticket-quantity').not( $(this) ).val(0).change();
});
// add a oninput event
$('.tribe-events-tickets .tribe-ticket-quantity').on('input', function (e) {
$(this).change();
});
}
});
</script>

<?php
}
add_action('wp_head', 'tribe_limit_tickets');

3. To redirect users after they submit the RSVP form, we have an extension that you can try out, but please note that this is still in beta and is not supported. Just install it as you would any other plugin, and you will find the option to add the redirect URL under Events > Settings > Tickets.
4. To move the ticket form, I would recommend taking a look at this article with instructions on how to do this in the settings. We also have an extension that will let you place the ticket form on the page with a shortcode.

I hope this helps! Please let me know if you have any questions.

Thanks,

Jennifer

[Jennifer]

Hi J,

Thanks for checking out Image Widget Plus!

There is not a limit on the number of images you can add, and Image Widget Plus should support .svg files. However,  there is actually an issue at the moment with .svg files in Image Widget Plus, although they are still working in our Image Widget plugin. We have an internal ticket open for this and are working on getting it resolved. I’m sorry for the inconvenience! I did link this thread to our internal ticket, so as soon as this is resolved, an update will be posted here.

If you have any questions, please don’t hesitate to ask!

Thanks,

Jennifer

[Jennifer]

Hi Jason,

I’m sorry you haven’t been able to get events imported! First, I do want to point out that Event Aggregator does not currently import from Eventbrite. Sorry for the bad news there! We do have a separate plugin specifically for importing from Eventbrite: Eventbrite Tickets.

Regarding the Facebook link: EA can import events that are published to a public Facebook page or group, or public events hosted by an individual Facebook user. Due to Facebook API restrictions, it is not currently possible to bulk-import events from user profiles, but you can import them using the single event URL. I took a look at the Facebook link you sent, and I don’t see any events for that page on my end. One other thing to note is that the Facebook URL should be formatted in one of two ways: facebook.com/example or the direct link to an individual event. Can you try linking directly to a public page or single event and see if you are able to import that way?

If you haven’t done so already, I would also recommend taking a look at this article, which has some more details on importing from URLs in Event Aggregator.

I hope this helps, and please let me know if you’re able to get it working!

Thanks,

Jennifer

[Jennifer]

Hi Rob,

Thanks for checking out our plugins!

You are not the first user to ask about improving the week view. We do have an open feature request for this that I would recommend casting your vote on. These requests help us gauge user interest in new features and help guide future development efforts, and it also helps keep you in the loop as we post updates on these requests.

We also recently added some new CSS classes to allow users to more easily customize the week view. If you’d like to test it out, we do offer full refunds within 30 days of purchase, so feel free to do so!

Please let me know if you have any other questions.

Thanks,

Jennifer

[Jennifer]

Hi Michael,

I took a look at your site just to make sure this isn’t a bug, and I see the meta tag you’re referring to. However, I believe this is coming from something else on your site. If you look take a look at this event on our demo site, that tag is not there. I checked in my local environment as well but didn’t have the tag there either.

I would recommend switching to a default theme and deactivating all other plugins, then re-enabling one by one to see if you can find where this is coming from. If you need a testing environment to do this in, the free WP Staging plugin will let you create a quick copy of your live site that you can use for testing.

If you need further support with this, please post this topic in one of our support forums (the Community Forum over on wordpress.org or our Events Calendar Pro forum), since we cannot provide technical support here in our Pre-Sales forum.

Thank you!

Jennifer

[Jennifer]

Hi Karen,

I definitely understand where you’re coming from. Since there are already a few good plugins out there for handling cleanups (of multiple post types), they are usually sufficient for handling cleanups of events as well. The only issue here is that ignored events are “marked” differently, similar to events that have been put in the trash, so these plugins may not pick up on them. I would recommend testing a few out to see if you can find one that does get the ignored events too.

The feature requests are really helpful though for us to get a better understanding of where our plugins are lacking and cases we may not have accounted for (such as this one) so that we can target those areas for improvement.  I’m sorry I don’t have a better solution for you at the moment, but if you have a minute, we would definitely appreciate your feedback over in the forum!

Thanks,

Jennifer

[Jennifer]

Hi Nicholas,

Thanks for reaching out! You can customize the link with some of the filters that you’ll find in the tribe_get_venue_website_link function (wp-content/plugins/the-events-calendar/src/functions/template-tags/venue.php) and the tribe_get_organizer_link function (wp-content/plugins/the-events-calendar/src/functions/template-tags/organizer.php). Our themer’s guide is also a great resource when making customizations to our plugins.

I hope that helps, and please let me know if you have any questions!

Thanks,

Jennifer

[Jennifer]

Hi Nancy,

Glad to hear you got your button back! You can hide the export button with the following CSS:

#tribe-events-content .tribe-events-ical {
display: none !important;
}

Let me know if that helps!

Thanks,

Jennifer

[Jennifer]

Hi Amber,

Thanks for reaching out!

By default, there is a message displayed when there are no upcoming events for a category (see screenshot). However, the Avada theme adds its own styles to our plugin, so it may be overriding the defaults for this page. I would try changing the “Default stylesheet used for events templates” and “Events template” settings under Events > Settings > Display, which affect how much the events pages inherit their styling from the theme.

You could also add your own message by doing a customization – our themer’s guide is the place to start if you’d like to give this a shot! Please let me know if you have any questions!

Thanks,

Jennifer

[Jennifer]

While users can create and edit recurring events from the front end, it is not currently possible to break an event from the series and edit it separately using the Community Events interface (on the front end). This would have to be done at the admin level, but it could be done from the backend on events that were submitted via the front end.

I can see how this feature would be beneficial – I would recommend posting this over in our Feature Ideas Forum. This is what we use to gauge user interest in new features and help guide future development efforts. If you have any other questions, please let me know!

Thanks,

Jennifer

[Jennifer]

This reply is private.

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