[Jennifer]

Hi George,

Thanks for checking out our plugins! First, I do want to note that recurring event support for tickets is limited. You can add tickets to the <i>series</i>, but it will be the same ticket that displays on each event in the series. There is currently no way to add separate tickets to each date of a recurring event, although we are working on building this our for a future release. I would recommend casting your vote on the feature request so that you can stay up to date as we make progress on this!

A potential workaround would be to use the recurring events feature to create the events in bulk, and then break each one from the series to add the tickets. I know that is a bit tedious, and I’m sorry I don’t have better answer on this at the moment!

You can collect additional information like age and gender by creating custom fields on tickets, which is a feature of Event Tickets Plus. There is an option to set a start and end sale date/time, but there is not currently an automatic way to increase the price after a certain time. However, you can change the price manually at any time.

You can display separate calendars for each event by assigning them categories and then using the category pages or shortcodes that come with Events Calendar Pro to filter the view.

We do offer full refunds within 30 days, so if you’d like to test out any of our plugins, feel free to do so! Please let me know if you have any other questions.

Thanks,

Jennifer

[Jennifer]

Hi Luciano,

Thanks for checking out our plugins!

1.Absolutely! Event Tickets Plus does come with the ability to create custom fields to collect additional information from attendees. This information is stored on the attendee record, and it can be exported along with the other attendee information.

2.This is also possible with Event Tickets Plus. This article has some more information on creating tickets and controlling the stock available. By default, the front end ticket form shows the quantity still available for each ticket.

3.There is not currently an option out-of-the-box to add downloads that users will have access to after purchasing a ticket, but since Event Tickets Plus integrates with WooCommerce (tickets are essentially WooCommerce simple products), you could try out some third-party extensions, such as one of these, to get this functionality.

We do offer full refunds within 30 days of purchase, so if you’d like to take Event Tickets Plus for a test run, feel free to do so! Please let me know if you have any additional questions.

Thanks,

Jennifer

[Jennifer]

Hi Ole,

Thanks for reaching out! Your best bet may be to assign categories to the events you want to separate, and then display the calendars on separate pages using the shortcodes that come with Pro. No additional license required! Would that work for you? If not, could you please provide some more details on what you’re looking for? I’ll be happy to see what else I can recommend!

Thanks,

Jennifer

[Jennifer]

Hello,

Thanks for reaching out!

You will need to do a bit of reordering to start off. You can reorder the elements of the single event page by editing the templates, which you’ll need to copy into your child theme by following these instructions (if you haven’t done this already). You are right that you will likely need to add some custom CSS afterwards to get this displaying exactly the way you want it. To separate out the organizer, you can move the following from the meta.php template into your single-event.php template where you would like it to display:

// Include organizer meta if appropriate
if ( tribe_has_organizer() ) {
tribe_get_template_part( 'modules/meta/organizer' );
}

Customizations like this are a bit outside the scope of support that we provide here in the forums, but if you want to send me your code, I’ll be happy to take a look and see what I can recommend! Let me know how this works for you and if you have any questions.

Thanks,

Jennifer

[Jennifer]

Hi Enric,

Thanks for checking out our plugins!

To your first question, you do need to enter exact dates for an event. However, if you don’t want them displayed on the front end, you could hide them with CSS…one idea would be to give them a certain category, like “unscheduled”, and then use that to only hide the dates with that category. Then all you need to do to display them is to remove the category. Even with the dates hidden, the event will still show on the calendar in month view for the dates that you specified.

If you’d like to test this out, I would recommend installing The Events Calendar on your staging site. You can test out the date issue there, as this will function the same way in Pro. We do offer full refunds within 30 days of purchase, so feel free to take Pro for a test run as well!

Regarding recurrence rules, there are several different ways to specify recurrence, including “third week of” rules. I would recommend taking a look at this article, which has more details on how recurring events work and the options that are available with them.

If you have any other questions, please don’t hesitate to ask!

Thanks,

Jennifer

[Jennifer]

Hello,

Thanks for reaching out! If an event has a venue set, the country <i>should</i> display underneath the event title by default. Is this not the case on your site?

You can also add the address/country to any view with a customization. You’ll need to copy the template for the view you want to edit into your child theme by following these instructions. You can then add in the address/country to your copy – this list of functions should help you out with this.

Customizations like this are a bit outside the scope of support that we provide here in the forums, but if you get stuck or have any questions, please let me know. I’ll be happy to point you in the right direction!

Thanks,

Jennifer

[Jennifer]

Hi Job,

Thanks for reaching out!

The simplest way would be to hide the field with CSS. This post has an example, but if you get stuck, please send me a link to the page and I’ll be happy to point you in the right direction! Alternatively, you could also customize the template by following these instructions. The template for that section of the page can be found at wp-content/plugins/the-events-calendar-community-events/src/views/community/modules/custom.php.

Let me know how that works and if you have any questions!

Thanks,

Jennifer

[Jennifer]

Hi Yehuda,

I’m sorry that code isn’t working for you…can you try the following instead and see if it works? I just tested it out on my end, and it does set the category field to required. We are in the process now of updating the knowledge article you referenced with the new code:

add_filter( 'tribe_events_community_required_fields', 'my_community_required_fields' );
function my_community_required_fields( $fields ) {
if ( is_array( $fields ) ) {
$fields[] = 'tax_input.tribe_events_cat';
$fields[] = 'EventStartDate';
}
return $fields;
}

Let me know if that helps!

Thanks,

Jennifer

[Jennifer]

Hi David,

I’m sorry for the delay here…You can move the ticket section by adjusting the settings under WPAdmin → Events → Settings → Tickets → Location of Tickets form. I just did some testing on my end with the shortcode, and the required fields were working on my end (with the regular form and with the shortcode). So, it sounds like this is indeed a conflict with the theme.

Can you give the Location of Tickets form setting a try and see if that gets the ticket form where you need it? Let me know how it goes!

Thanks,

Jennifer

[Jennifer]

Hi Linda,

Unfortunately support for recurring tickets/RSVPs is currently limited – you can add tickets/RSVPs to the series, but not individual tickets to each of the dates in the series. This means that no matter which date the user clicks on to RSVP, it will be the same ticket. I’m sorry for the bad news here!

We are currently working on extending and improving support for recurring tickets for a future release. I would recommend casting your vote on this feature request so that you can stay up to date as we make progress on this feature!

For the time being, the only way to have separate tickets for each date is to have separate events. For the recurring events you already have, you could break each date from the series and then add the tickets to that date. This will ensure that users are registering for tickets on the date they intend to.

I’m sorry I don’t have a better solution for you at the moment, but please let me know if you have any questions!

Thanks,

Jennifer

[Jennifer]

Hi Mario,

I’m sorry Pro isn’t working out for you! You can request a refund by filling out the form on this page, and we’ll get it processed for you.

If you have any other questions or would like additional assistance in getting it set up, please just let me know!

Thanks,

Jennifer

[Jennifer]

Hi Rob,

I’m sorry for the delayed response here – unfortunately I’m not sure what CSS to recommend without being able to access the page. I haven’t seen any other reports of this same issue, so I don’t have an example solution that I could point you to at the moment. We are not able to login to user sites, but if you could make one test event page public and send me the link, I’ll be happy to take a look and see what I can recommend! You can include this link in a private reply if you do not want to post it publicly.

Thanks,

Jennifer

[Jennifer]

Hi Emma,

I’m glad to hear you were able to get the colors fixed! It looks the like header is actually missing entirely from that page. Can you try adjusting the “Default stylesheet used for events templates” and “Events template” settings under Events > Settings > Display to see if that makes a difference? These settings control how much the events pages inherit their styling from the theme, so using the theme’s template could fix the issue. Let me know if this helps!

Thanks,

Jennifer

[Jennifer]

No problem Chris, please feel free to reach out to us again if you need further assistance!

Thanks,

Jennifer

[Jennifer]

Hi Herb,

Thanks for reaching out! I believe what you’re looking for is the custom ticket fields that come with Event Tickets Plus. You can set these fields to “required”, so for each ticket that is purchased, the purchaser will need to fill in the attendee name.

Let me know if that works for you or if you have any questions on getting it set up!

Thanks,

Jennifer

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