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Hello,
Thanks for clarifying, and I’m sorry for the delayed response here – just to make sure I understand correctly, the issue is that you are not able to enter a comma as the separator in the price field on the back end, is that right? I’m checking with our developers to see if there is anything that they can provide a recommendation on this…please note that we are limited in the amount of support that we can provide for customizations, but it does seem like the backend input field should use the same separator as is being displayed on the front end.
I will let you know as soon as I hear back!
Correct! Event Tickets Plus also requires Event Tickets and either WooCommerce or Easy Digital Downloads, but all of these are free.
If you decide to go ahead with this, the email template can be found at wp-content/plugins/event-tickets/src/views/tickets/email.php.
Once you purchase a license, you’ll have access to premium support over on our Help Desk. Customizations like this are outside the scope of support that we provide there, but if you do get stuck or have any questions, feel free to reach out. We can at least try to point you in the right direction 🙂
So sorry for the delayed response here – making this change only when events are free would be a bit more involved, as you would need to get the cost of the ticket, check if it is $0, and then apply this change if it meets that condition. I would recommend taking a look at our functions list if this is something you would like to add.
Alternatively, an easier solution might be to change the text to something that would work for both ticket types, such as “Get tickets”.
We are limited in the amount of support that we can provide for customizations, but if you get stuck or have any questions, please let me know! I’ll be happy to point you in the right direction.
Thanks,
Jennifer
Hi Jason,
I’m glad the workaround is helping!
Unfortunately customizations like this are outside the scope of support that we are able to provide here in the forums, but I will run this question by one of our developers to see if there is anything he can recommend to get you started.
Hi Gregory,
I’m glad to hear that you were able to find the source of the issue! I’m not familiar with the theme that you’re using, and we are limited in the amount of support that we can provide for theme conflicts. However, you might try the following:
- Checking for Javascript errors on the page by right-clicking, clicking “Inspect” or “View source”, and going to the console – try switching the views to see if any errors appear
- Adjusting your permalink settings under Settings > Permalinks
If you do see any errors, please copy/paste them here. I’ll be happy to check with our developers to see if there is anything else we can recommend 🙂
Hi Jason,
This is not something that happens out-of-the-box; the email is only sent to the purchaser by default. If you wanted to send an email to each attendee, you would need to customize the email template. Our themer’s guide has some instructions on doing template overrides, but this would require a little bit of PHP knowledge to get the email addresses from the custom fields added into the template.
If this is a feature that you would like to see added in the future, please do let us know over in our Feature Ideas Forum! This is what we use to gauge user interest in new features and help guide future development efforts.
Hi Chris,
I’m sorry that this keeps happening! To get the rest of the import options back, can you try deleting the key under Events > Settings > Licenses and deregistering your site (instructions here), then adding the key back under the Licenses tab?
If this doesn’t help, I can go ahead and issue you a new key.
After activating the SMTP plugin, did you get the SMTP configuration set up? There is an option there to send a test email after entering this inf0 – can you give this a try and see if the test email works?
Can you try updating to the latest versions of Event Tickets (4.6.3.1) and The Events Calendar (4.6.12)? If you don’t see a prompt to update in the Plugins section of your Dashboard, you can do so manually by following these instructions. Please make sure to clear out your cache as well with W3 Total Cache after updating.
Just to clarify, are both the ticket email and the WooCommerce confirmation not being sent, or is this just happening with the ticket email? Are you able to send other emails (not related to ticketing) from your site?
Hello,
Thanks for reaching out!
The link is not implemented in the exact same way across all views, so the files and code needed to remove it are going to be different as well. Customizations like this are outside the scope of support that we are able to provide here in the forums, but to get you started…
You can find the different views here:
Day, month, and list: wp-content/plugins/the-events-calendar/src/views
Week, map, and photo: wp-content/plugins/events-calendar-pro/src/pro/views
Our themer’s guide has instructions on overriding these templates in your child theme, and this post also has some additional information that should be helpful.
Please let me know if you have any questions!
Thanks,
Jennifer
Hi Joran,
Thanks for checking out our plugins!
With Event Tickets Plus, you can set limits on the quantity available for each ticket. You can add additional fields to tickets, but these do not affect the quantity.
To manage the number of tickets available for each day of the camp individually, you would need to create an individual ticket for each day. You could also create a separate “week” ticket and set all tickets to pull from the same quantity (using the shared capacity feature), then set individual limits on the tickets for each day. When a user purchases a weekly ticket, the overall quantity available would be reduced. However, this would not decrease the capacity for each day individually.
To get this working exactly the way you described, you may want to look at using a third-party WooCommerce extension. Tickets are essentially WooCommerce simple products, so they typically work pretty well with these extensions.
By default, users will receive two emails when they purchase tickets: one from the ecommerce platform that you’re using (WooCommerce or Easy Digital Downloads) confirming the purchase, and one with the actual tickets. PDFs are not generated by default, but we do have a free extension that will create them for you. If you want to customize this template, you’ll need to do a template override – our themer’s guide has some more info on how to do this.
You can indeed see who has purchased tickets – this article reviews how you can manage your attendees.
We do not currently offer any services related to site/plugin setup, but our knowledgebase has several guides for each of our plugins that should help you get up and running. For Event Tickets Plus, I would recommend the following:
New User Primer: Event Tickets and Event Tickets Plus
Settings Overview: Event Tickets and Event Tickets Plus
Using QR Codes with Event Tickets Plus
We do offer full refunds within 30 days of purchase, so if you’d like to take Event Tickets Plus for a test run, feel free to do so! Please let me know if you have any additional questions.
Thanks,
Jennifer
Hi Paul,
I’m sorry that you’re running into this as well! Can you try downgrading to the previous version (4.4.23 – instructions on doing this here) and see if that gets Pro working until we can get this fixed?
Let me know if this helps!
Thanks,
Jennifer
Hi Jason,
This is unfortunately a known issue that we are working on getting resolved. In the meantime, we do have a workaround.
Following the instructions in our themer’s guide, you can do a template override of the orders-edit-meta.php template found at wp-content/plugins/event-tickets-plus/src/views/tickets-plus. You’ll want to paste this code into your copy.
I’m sorry for the inconvenience, but I hope this helps get things up and running until we can release a fix. I linked this thread to our internal ticket for this issue – as soon as we have an update, we’ll let you know here.
Thanks,
Jennifer
Hi Karim,
Thanks for reaching out! The Facebook Events plugin was actually replaced with the Event Aggregator service. When this happened, everyone with an active Facebook Events license was issued an Event Aggregator license (I see that your has now expired). The licenses currently cost $89 are good for one year (and include access to premium support on our Help Desk), so after that, licenses will need to be renewed to continue using the Event Aggregator service.
In order to use Event Aggregator, the only other plugin you need is The Events Calendar (free). I hope this helps clear things up, but please let me know if you have any questions!
Thanks,
Jennifer
