[Jaime Marchwinski]

Hi Rachel,

Thanks so much for reaching out!

Do you have any users that have changed their status from Going to Not Going? This may account for the discrepancy.

Can you take a screenshot of how this event looks on the backend, as well as a screenshot of your Attendees tab on the backend?

Let me know if you have any other questions in the meantime!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Robin,

Thanks so much for reaching out!

Are you still experiencing this issue?  I see two tickets displayed at the page you linked to:

Let me know if you need any further assistance with this issue!

 

Thanks,

Jaime

 

[Jaime Marchwinski]

Hi Micha,

I am truly sorry if I have caused any frustration here, as that was definitely not my intention.  I understand your point about the theme not being the source of the problem, however our experience is that it is usually worth going back to basics because a typical WordPress installation is actually a complex environment and things are easily missed.  Even if nothing in the code has been changed, modifications to settings, content, or environmental factors could cause it to run in unexpected ways.

As I previously mentioned, using a plugin like Health Check does not make any changes to your site, so there is no risk involved with checking if the functionality returns with a bare WordPress install.

Moving on: let’s start to explore the possibility that communications via IPN are breaking down.  We can check on that by reviewing your IPN history.  Here’s how to get there:

Login in to your PayPal account and navigate to Profile > Profile and Settings

Next, navigate to My Selling Tools > Instant Payment Notifications > Update

Find the link to the IPN History page.  Click on that and let me know what you find there.

Let me know if you have any other questions along the way!

 

Thanks,

Jaime

 

[Jaime Marchwinski]

Glad you were able to resolve your issue, you are welcome back in our support forums any time!

Since you marked this thread as Resolved, I am going to close this thread.

Have a great week!

[Jaime Marchwinski]

Glad you were able to figure things out, you are welcome back in our support forums any time!

Since you marked this thread as Resolved, I am going to close this thread.

Have a great week!

[Jaime Marchwinski]

Glad you were able to resolve your issue, you are welcome back in our support forums any time!

Since this issue has been resolved, I am going to close this thread.

Have a great week!

[Jaime Marchwinski]

Hi Darren,

Okay, so to recap, things are working now, is that correct?

However, you still see the message about Currently migrating…?

Can you try deleting Eventbrite Tickets and re-downloading it?

Let me know if that helps!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Shayne,

I’m sorry to hear that you are still experiencing this issue!

Would you mind sharing with me the URL that you are trying to import, so that I can do some testing on my own site?

Also, what do you have set for your Import Date Range Limit under Events Settings < Imports? If you increase that limit, do your events appear?

Let me know!

 

Thanks,

Jaime

 

[Jaime Marchwinski]

Hi Micha,

Thanks for trying those things out.  I’m going to reach out to my colleagues to see if they can provide some additional advice for how to proceed this issue.

I’ll be back to you soon with an update.

I appreciate your patience in this process.

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Brandon,

Thanks for providing me with that information.

Do you have a plugin called Advanced Cache, or some other caching system in place, possibly through your host?

Can you try temporarily deactivating that and see if it helps to resolve your issue?

Let me know how that goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Liz,

Thanks for providing me with that information.

I imported the CSV you provided and did not see a discrepancy in the time in the CSV and the time on my site.

With that in mind, let’s try to dive deeper into your site and see why this may be occurring, since I am unable to replicate the behavior that you are seeing.

I am wondering if this is related to Daylight Savings.  As a first step here, can you try reading through the following articles and let me know if the suggestions provided help to shed light on the issue:

• https://theeventscalendar.com/knowledgebase/daylight-saving-time/
• https://theeventscalendar.com/knowledgebase/time-zones/

Let me know how that goes and if you have any other questions along the way!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Liz,

Unfortunately we cannot log in to your site per our Support Policy, but I will do my best to assist you here.

Can you perform a quick test for me?

If you reload the page, with a specific School Name filter enabled, does filtering work as expected?

Let me know what you find out!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Valéry,

Can you try deleting The Events Calendar, and then add it back again (on the most recent version), using the Manual Update process, as outlined here:

https://theeventscalendar.com/knowledgebase/manual-updates/

Before doing so, can you deactivate all other plugins and themes, in case a conflict may be there?

Also, can you please enable WP_DEBUG and WP_DEBUG_LOG and share any debug messages you see?

Let me know how that goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Richard,

Unfortunately that will require some custom coding, which is beyond the scope of support that we can provide.

I’d recommend also looking at the following thread for a similar inquiry, which may help to point you in the right direction:

https://theeventscalendar.com/support/forums/topic/map-view-tooltip-2/

If this functionality is a requirement for your intended project, I’d suggest that a third-party developer would be the best way to make this feature happen on a short timeline. ? We maintain a list of developers who work with our plugins on our Knowledgebase here:

https://theeventscalendar.com/knowledgebase/find-a-customizer/

Let me know if you have any other questions!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Gretchen,

Thanks for providing me with that link.  You can hide the number of tickets remaining right from Eventbrite by changing the setting, as shown here:

https://www.eventbrite.com/support/articles/en_US/How_To/how-to-show-the-number-of-tickets-remaining-on-the-event-listing-in-our-new-event-creation-experience?lg=en_US#3

Let me know if that helps!

 

Thanks,

Jaime

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