[Jaime Marchwinski]

Hi Chris,

Thanks so much for reaching out!

I just tested this functionality out on my test site and everything seems to be working as expected.

With that being said, let’s start troubleshooting here.  As a first step, can you update all of your Events Calendar related plugins and see if that restores the functionality?

If not, let’s try to rule out if there is some type of conflict at play.
This is usually because of:

• A conflict with another plugin
• A conflict with your WordPress theme
• A template customization for the Events Calendar that requires updating

When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

• Make a backup of your database
• Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Let me know how that goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Pamela,

Thanks so much for reaching out!

I visited a single event on your site and saw this error:

Geocoding Service: This API project is not authorized to use this API. For more information on authentication and Google Maps Javascript API services please see: https://developers.google.com/maps/documentation/javascript/get-api-key

Can you visit that documentation and see if you can resolve the issue through that process?

Also, please see our blog post on the Google Map API changes:

https://theeventscalendar.com/important-google-maps-api-changes/

Let me know how that goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Chris,

Thanks so much for reaching out!

And Matthew, thanks for your input!

Chris, let us know if you have any other questions!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Marco,

Glad to hear that things are working again as expected.

Let me know if you have any other questions!

 

Thanks,

Jaime

[Jaime Marchwinski]

This reply is private.

[Jaime Marchwinski]

Hi Jeff,

Thanks for providing me with that information.

From that screen, you can edit, move, or check in an attendee.  Unfortunately, you cannot edit attendee information from that screen.

As I mentioned, what you can do is use a third-party plugin, like User Switching, to switch to that user and change the information from the front-end.

Let me know if that helps!

 

Thanks,

Jaime

 

[Jaime Marchwinski]

Hi Damjan,

When I visit https://boulder.earth/events/community/add, the submission form shows up as expected.

Where are you seeing the re-direct to the page without a slash?

Let me know!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Joel,

We are actually working on this feature currently, and hope to release it very soon.

In the meantime, you can try using the following snippet to add the event date to ticket emails:

https://theeventscalendar.com/knowledgebase/adding-the-event-date-to-ticket-emails/

Let me know if that helps!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Vincent,

Are you using Tribe Commerce with Event Tickets Plus as your e-commerce solution?

It is possible that this may be the cause, as we do have a known issue related to this.

Let me know!

 

Thanks,

Jaime

[Jaime Marchwinski]

This reply is private.

[Jaime Marchwinski]

This reply is private.

[Jaime Marchwinski]

Glad to hear it, you are welcome back in our support forums any time!

Since you marked this thread as Resolved, I am going to close this thread.

Have a great week!

[Jaime Marchwinski]

Hi Liz,

I completely understand your frustration and appreciate your patience in this process.  We will do our best to get this out to you in a timely fashion, although I unfortunately cannot provide an ETA at this time.

Please let me know if you have any other questions in the meantime!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Damjan,

Thanks so much for reaching out!

As a first troubleshooting step, can you try flushing your permalinks by going to Settings < Permalinks and Save Changes.  You will want to clear your browser and site cache as well after doing this.

Let me know if that helps!

 

Thanks,

Jaime

 

[Jaime Marchwinski]

Hi Joel,

Thanks so much for reaching out!

Try using the following extension, which can add event and attendee information to WooCommerce Order Details:

https://theeventscalendar.com/extensions/add-event-and-attendee-information-to-woocommerce-order-details/

Let me know if that helps!

 

Thanks,

Jaime

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