Ticket not showing date / time of event

[Joel Moir]

Hi,
I’ve just installed the plugin and have successfully sold a few tickets online.
Using Events Calendar and Tickets Pro.
When the customer receives their ticket in the email, it does not include the date or time of the concert! I assumed that it would just include the main details from the event.
I have spent far too long trying to find how to customize this, and am thinking I must be missing something.

Many thanks,

Joel

[Jaime Marchwinski]

Hi Joel,

Thanks so much for reaching out!

Try using the following extension, which can add event and attendee information to WooCommerce Order Details:

https://theeventscalendar.com/extensions/add-event-and-attendee-information-to-woocommerce-order-details/

Let me know if that helps!

 

Thanks,

Jaime

[Joel Moir]

Hi Jaime,

I’m wanting just the basic event details on the actual ticket that gets emailed to the customer after purchase. I’m really surprised it’s not on there by default. The ticket doesn’t have details about what the event is, not even the date.

[Jaime Marchwinski]

Hi Joel,

We are actually working on this feature currently, and hope to release it very soon.

In the meantime, you can try using the following snippet to add the event date to ticket emails:

https://theeventscalendar.com/knowledgebase/adding-the-event-date-to-ticket-emails/

Let me know if that helps!

 

Thanks,

Jaime

[Victor]

Hi Joel!

I just wanted to share with you that a new release of our plugin is out, which includes a change in the ticket email to show the event date and time by default.

We decided to adjust this and make it available by default, so you will no longer need a snippet to make the date and time to show up in the ticket emails.

You can find out more about this release → https://theeventscalendar.com/maintenance-release-week-17-june-2018/

<span class=”colour”><span class=”font”><span class=”size”>Please update the plugins and let us know if it works for your site.</span></span></span>

Best!
Victor

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

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