[Jaime Marchwinski]

Hi Keith,

Thanks so much for reaching out!

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Let me know if you have any other questions in the meantime!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Matthew,

Thanks so much for reaching out!

With Events Calendar PRO, you can use a shortcode to display your events on multiples pages and posts, which will pull from the same inventory.

However this functionality is unfortunately not available with Event Tickets Plus alone.

If you are looking to tackle this customization on your own, I’d recommend starting off by taking a look at our Themer’s Guide, which can show you which templates can be edited and copied in order to achieve the results that you are looking for.

If this functionality is a requirement for your intended project, I’d suggest that a third-party developer would be the best way to make this feature happen on a short timeline. ? We maintain a list of developers who work with our plugins on our Knowledgebase here:

https://theeventscalendar.com/knowledgebase/find-a-customizer/

Let me know if you have any other questions on this topic!

 

Thanks,

Jaime

 

[Jaime Marchwinski]

Hi Jennifer,

Thanks for reaching out again here!

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

In addition, would you mind sharing the URL that you are importing from Eventbrite, so that I can do some testing on my end as well?

Let me know if you have any other questions in the meantime!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Jennifer,

Thanks so much for reaching out!

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Let me know if you have any other questions in the meantime!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi John,

Thanks so much for reaching out!

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Let me know if you have any other questions in the meantime!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Brett,

Okay, so when the events are imported, everything appears normal, right?

In other words, the capacity is correct?  So this happens once RSVPs start to book up?

Can you provide me with the CSV you use to import the RSVPs?

Let me know if you have any other questions in the meantime!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Preethi,

Given that you suspect a Javascript issue, as a next step, can you please enable WP_DEBUG and WP_DEBUG_LOG and share any debug messages you see?

You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

Let me know how that goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Ronald,

I’m sorry to hear that solution did not work for you.  It did work on my end, so I’m not quite sure what the issue could be there.

Instead, there are a couple of ways that you could do this, one being using the [tribe_events] shortcode and setting the date parameter to a date in the past – all events from that date forward will be displayed.

Alternatively, you could edit the template for the organizer pages (found at wp-content/plugins/events-calendar-pro/src/views/pro/single-organizer.php) by following these instructions and using the tribe_get_events function to pull in a list of past events for that organizer.

Let me know if that helps!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Jeff,

Thanks for providing me with that information.

I do see that you have set only 5 events per page.  If you increase that amount in Events Settings < General, do you see a change?

In addition, if you increase the Import Date Range, under Events Settings < Imports, do you see a change?

Let me know if that helps!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Jeffrey,

Unfortunately I do not have a snippet customized for PayPal.

If this functionality is a requirement for your intended project, I’d suggest that a third-party developer would be the best way to make this feature happen on a short timeline. ? We maintain a list of developers who work with our plugins on our Knowledgebase here:

https://theeventscalendar.com/knowledgebase/find-a-customizer/

As I mentioned, you will be notified when this feature has been added, although I do not have an ETA for when that will occur.

Let me know if you have any other questions in the meantime!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Vanessa,

The page that you linked to is for a third-party plugin that we have no affiliation with.  If you are having issues with those shortcodes, you may want to reach out to the plugin developer there.

Let me know if you have any questions for us related to this issue!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Jill,

Thanks so much for reaching out!

Does this occur with all of your customers, or just with one particular customer?

If you do a test order and go to the WooCommerce order associated with the ticket, go to Order Actions and resend ticket email, do you receive the email?

If not, please follow our Testing for Conflicts Guide (basically switch to Twenty Seventeen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

Note that https://wordpress.org/plugins/plugin-detective/ may prove helpful as well. (third-party, not guaranteed or supported by us)

Let me know how that goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Emma,

Thanks so much for reaching out!

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Let me know if you have any other questions in the meantime!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Perry,

Thanks so much for reaching out!

It looks like your license doesn’t expire until April, so you should be all good there.  Can you take screenshot of where you are seeing that it expires in 2 days?

Can you take a screenshot of what your event looks like on the backend as well, so that I can see what you’re working with?

Let me know if you have any other questions in the meantime!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Matt,

Thanks so much for reaching out!

You can export attendees for each individual event from your Attendees tab in your event’s Dashboard.

You can also add this idea to our Feature Requests, as we tend to implement ideas based on customer feedback, so your input is greatly appreciated:

https://tribe.uservoice.com/forums/195723-feature-ideas

Let me know if you have any other questions on this topic!

 

Thanks,

Jaime

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