Resent Ticket Never Arrives to Customer

[aemcclane]

We have resent a ticket to a customer however it never arrived in their email.

[Jaime Marchwinski]

Hi Jill,

Thanks so much for reaching out!

Does this occur with all of your customers, or just with one particular customer?

If you do a test order and go to the WooCommerce order associated with the ticket, go to Order Actions and resend ticket email, do you receive the email?

If not, please follow our Testing for Conflicts Guide (basically switch to Twenty Seventeen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

Note that https://wordpress.org/plugins/plugin-detective/ may prove helpful as well. (third-party, not guaranteed or supported by us)

Let me know how that goes!

 

Thanks,

Jaime

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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