Jaime Marchwinski

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Viewing 15 posts - 4,276 through 4,290 (of 4,662 total)
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  • in reply to: Community Events add-on inquiry #1370100

    Hi Tim,

    Thanks so much for reaching out and for your interest in our products!

    You do not need to purchase Events Calendar PRO, as long as you have The Events Calendar installed and activated on your site, in order for Community Events to work.

    The $89 license fee is an annual fee.  If you decide not to renew your license, your plugin will still work, but you lose access to support and plugin updates, which often contain bug fixes.  You can read more about that here:

    https://theeventscalendar.com/knowledgebase/expired-licenses/

    Please let me know if you have any other questions on this topic!

     

    Thanks,

    Jaime

    in reply to: Showing Eventbrite Tickets #1370084

    Hi Hasani,

    Thanks so much for reaching out and for your interest in our products!

    In order to set up Eventbrite Tickets, you do need to have our free Events Calendar plugin on your site.  Eventbrite Tickets are not set up with shortcodes, but if you have Events Calendar PRO, you have the ability to use shortcodes and display your events in many places on your site.

    You can also take a look at our New User Primer to get a sense of how to configure Eventbrite Tickets.

    Please let me know if you have any other questions on this topic!

     

    Thanks,

    Jaime

    in reply to: long import time and slow page call #1370077

    Thanks so much for reaching out again!

    There are many factors that go in to the speed of your site and imports, so it is difficult to give an exact number of imports to you.

    As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

    https://theeventscalendar.com/knowledgebase/sharing-sys-info/

    In the meantime, please have a look at our Performance Considerations and see if there is anything you can adjust in order to help your site run better:

    https://theeventscalendar.com/knowledgebase/performance-considerations/

    After that, you may be interested in caching, so take a look at this article:  https://theeventscalendar.com/knowledgebase/caching-basics/

    Let me know how it goes and if you need any further assistance on this topic!

     

    Thanks,

    Jaime

    in reply to: Payment gateway and multi-vendor question. #1370071

    Hi Fredrik,

    Thanks so much for reaching out!

    Checkout for Community Tickets is handled by WooCommerce, so you can setup Stripe (credit card payments) and other options in addition to PayPal! Woo also offers some premium gateways to give you even more flexibility in how you accept payments.

    I hope this helps to clarify things for you, please let me know if you have any other questions on this topic!

     

    Thanks,

    Jaime

    in reply to: understanding ical & export options #1370068

    Hi Kym,

    Thanks so much for reaching out and for your interest in our products!

    Unfortunately the documentation that you linked to is not our product.  Events Calendar PRO don’t have a feed option per se, but with Event Aggregator, you can sync events from your Google Calendar to The Events Calendar.

    Please let me know if you have any other questions!

     

    Thanks,

    Jaime

    in reply to: Event Aggregator #1370062

    Hi Devon,

    Thanks so much for reaching out and for your interest in our products!

    In general, Event Aggregator will import images as well.  For example, if you are importing a Facebook event, Aggregator will import the image as a Featured Image.  However when importing Meetup.com events, images do not get imported as well.

    Please let me know if you need anything further clarification or have any questions about specific import types.

     

    Thanks,

    Jaime

    Hi Sandra,

    Thanks so much for reaching out!

    In order to see the Order Date, you can toggle from the Attendees tab to the Orders tab.  There is a column there which tells you the order date of the ticket.

    I hope this helps, let me know if you have any other questions!

     

    Thanks,

    Jaime

    in reply to: Customzing Event Submission Form #1369957

    Hi Ngozi,

    Thanks so much for reaching out and for your interest in our products!

    With Community Events, you can create custom submission forms, using a variety of our resources.  To get you started, our Themer’s Guide contains all of the templates that can be edited, including the submission form.  Here is the section on Community Events:

    https://theeventscalendar.com/knowledgebase/themers-guide/#community

    You can also customize required fields for the Events Submission Form:

    https://theeventscalendar.com/knowledgebase/required-fields-for-events-submission-form/

    Please let me know if you have any other questions on this topic!

     

    Thanks,

    Jaime

    Hi Aeky,

    Thanks so much for reaching out.  I’m sorry to hear that you are having this issue with your site.

    As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

    https://theeventscalendar.com/knowledgebase/sharing-sys-info/

     

    Thanks,

    Jaime

    in reply to: Number of available tickets is not updated #1369952

    Hi Carsten,

    Thanks so much for reaching out again!

    I’m sorry to hear that you are having this issue with your ticket stock, but I’m glad to hear that at least you have figured out a workaround.

    If you have determined that the issue is related to your payment gateway, you may also want to reach out to WooCommerce, as it sounds like you have already reached out to Mollie.  WooCommerce handles the sales aspect of Event Tickets Plus, and since they have a payment plugin for Mollie, you may want to see if they have any input on this issue.  You can reach out to them here.

    Let me know how it goes and if you have any other questions on this issue!

     

    Thanks,

    Jaime

    in reply to: how to show the new ones to be the first? #1369947

    Hi Andrei,

    You will want to add this snippet to your child theme’s functions.php file.  If you do not have a child theme, then it goes in your theme’s files.  The path looks like this:

    wp-content/themes/your-theme/functions.php

    Let me know how it goes!

     

    Thanks,

    Jaime

    in reply to: Display map in Search & Filter results #1369941

    Hi Matthew,

    I am going to do my best to point you in the right direction here, but we are limited by our Support Policy as to how much we can assist with customizations.

    The reason why I suggested Map View was because it contains a List View underneath it.  However if you are looking for a category specific map view and list view,  you could use a shortcode like:
    [tribe_events view="map" category="test"]

    [tribe_events view="list" category="test"]

    This will display both views on the same page.  I’m not familiar with the filtering plugin you are using, so I’m unsure of how it will integrate with this type of setup.

    You could also add the Tribe Events Bar to this page and add filters if you’d like:

    https://theeventscalendar.com/knowledgebase/understanding-the-tribe-events-bar/

    Also, if this functionality is a requirement for your intended project, I’d suggest that a third-party developer would be the best way to make this feature happen on a short timeline. ? We maintain a list of developers who work with our plugins on our Knowledgebase here:

    https://theeventscalendar.com/knowledgebase/find-a-customizer/

    Let me know how it goes and if there’s anything else I can do to assist you!

     

    Thanks,

    Jaime

    in reply to: Unique Attendee & Member Attendee Reduction #1369939

    Glad we could help, you are welcome back in our support forums any time!

    For now, I am going to close this thread.

    Have a great weekend!

    in reply to: Remove Tribe events read more #1369938

    Hi David,

    No problem, I understand.  I am not seeing a “Read More” link in list view, are you referring to where it says “Find out more”?

    If so, you can hide this with a bit of CSS.  You can do something like this:
    a.tribe-events-read-more {
    display:none;
    }

    If you are referring to a different piece of text, would you be able to provide me with a screenshot instead?

    Let me know how it goes!

     

    Thanks,

    Jaime

    in reply to: Custom triggers after event creation #1369935

    Hi Ian,

    Perhaps the best way to do that would be to take a look at the Themer’s Guide.  This can direct you to all of our templates and how to safely copy and edit them to ensure that you can add the type of functionality that you are looking for.

    https://theeventscalendar.com/knowledgebase/themers-guide/

    Let me know if that is more along the lines of what you are looking for and if you have any other questions!

     

    Thanks,

    Jaime

Viewing 15 posts - 4,276 through 4,290 (of 4,662 total)