[Jaime Marchwinski]

Thanks so much for reaching out and checking in!

I wish I had better news for you, but we still haven’t resolved this issue at this time.  I assure you that it is logged and you will be notified when a fix has become available.

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Marek,

Thanks so much for reaching out!

I’m sorry to hear that you are experiencing this issue on your site.

As a first step, let’s try to rule out if there is some type of conflict at play.
This is usually because of:

1.    A conflict with another plugin

2.    A conflict with your WordPress theme

3.    A template customization for the Events Calendar that requires updating

When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

1.    Make a backup of your database

2.    Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Before doing this, please make sure that you are running the most recent version of Events Calendar PRO.

Let me know how that goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Aaron,

Thanks so much for reaching out and for your interest in our products!

You can see screenshots of Event Tickets Plus here:

https://theeventscalendar.com/product/wordpress-event-tickets-plus/

Each ticket receives a unique QR code that can either be printed and scanned, or scanned from a mobile phone.

Let me know if you have any other questions!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Ian,

Thanks so much for reaching out!

Here is some information about our REST API:

https://theeventscalendar.com/knowledgebase/introduction-events-calendar-rest-api/

I hope this helps to get you started!  Let me know if you have any other questions!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Victor,

Thanks so much for reaching out and for your interest in our products!

First topic : We work with member from the school and outside. The prices are cheaper for the students than the outsiders. If I use your plugin, I can create two tickets, but is there any solution to check if the attendee is a member of the school (in other words, if the attendee is inside a specific list with an email address as a unique id) Obviously, they will all take the cheapest option.

What you could do in this situation is to assign different roles to different users.  You could do something like this:

https://theeventscalendar.com/knowledgebase/making-members-calendar/

You can create a Members Only calendar or event, if you’d like, with this method.  You could also use our plugins in combination with Members plugin to customize roles.

Here is more information on how to customize Admin roles and permissions:

https://theeventscalendar.com/knowledgebase/admin-roles-and-permissions/

Second topic : Is there any solution that can prevent one unique attendee to buy two tickets? (With the same personnal information)

Out of the box, Events Tickets Plus does not have the ability to limit ticket purchase, however you could try adding customizations to our highly customizable plugins, like this:

https://theeventscalendar.com/support/forums/topic/how-can-i-limit-the-number-of-ticketsrsvp-per-customer-and-restrict-rsvp/

Third topic : If an attendee buy two tickets and I have the QR code option activated. How will it be presented ?

Each ticket that is purchased has its own individual QR code.  The purchaser’s name is on the ticket, so if one person purchases 3 tickets, that person will receive all three tickets.

I hope this helps to answer your questions, please let me know if anything else comes up!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi David,

Thanks so much for reaching out!

Would you mind sharing a link to where you are seeing “Read More”, so that I can get a better sense of what you are referring to?

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Sarah,

Thanks so much for reaching out!

I’m sorry to hear that you are having this issue with WooCommerce Coupons.  It looks like WooCommerce is aware of this issue and it will be fixed in version 3.2.2:

https://wordpress.org/support/topic/coupon-email-restriction-not-working/

I hope this helps, let me know if there’s anything else we can do!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Janine,

Welcome and thanks so much for reaching out!

Can you check that Community Events is connected to your current license key? See My Account » Licenses to find your current key.

You may want to also just manually re-enter the license key, even if it is correct, and ‘Save Changes’.

Make sure that the key is entered under Community Events, and not another plugin as well.

Let me know how it goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Bryan,

Thanks so much for reaching out!

One thing you could try is to add the snippet in the following forum thread into your child theme’s functions.php file in order to add tags:

https://theeventscalendar.com/support/forums/topic/assigning-tags-to-scheduled-import/

Let me know how it goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Lisa,

Thanks so much for reaching out!

You could try to use the This Week Widget to display your events for the week:

https://theeventscalendar.com/knowledgebase/pro-widget-shortcodes/#this-week-shortcode

I hope this helps, let me know how it goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Kent,

Thanks so much for reaching out!

As a first step, let’s try to rule out if there is some type of conflict at play.
This is usually because of:

1.    A conflict with another plugin

2.    A conflict with your WordPress theme

3.    A template customization for the Events Calendar that requires updating

When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

1.    Make a backup of your database

2.    Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Let me know how that goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Christopher,

Thanks so much for reaching out!

As a first step, let’s try to rule out if there is some type of conflict at play.
This is usually because of:

1.    A conflict with another plugin

2.    A conflict with your WordPress theme

3.    A template customization for the Events Calendar that requires updating

When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

1.    Make a backup of your database

2.    Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Let me know how that goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Casey,

Thanks so much for providing me with that information and for bringing this issue to our attention.

I have been able to replicate the issue and have determined that it is a bug on our end.  I have notified our developers of the issue and have logged the issue in our system.  This thread has been flagged and you will be notified when a fix is available.

Thank you for your patience and understanding during this process.  I am going to mark this thread as Pending Fix for now.

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Matthew,

You can have your calendar in Map View by default by going to Events<Display<Default View and Save Changes.  This way, your events will appear on the map automatically.

You can also use a shortcode to display a map view calendar by category, and then you can filter within that category:

https://theeventscalendar.com/knowledgebase/embedding-calendar-views-tribe_events-shortcode/

You can also take a look at our Themer’s Guide, which can point you in the direction of which templates to edit if you are interested in doing so:

https://theeventscalendar.com/knowledgebase/themers-guide/

Let me know how it goes and if you have any other questions on this topic!

 

Thanks,

Jaime

[Jaime Marchwinski]

Glad we could help, you are welcome back in our support forums any time!

For now, I am going to close this thread.

Have a great week!

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