[Jaime Marchwinski]

Hi Matthew,

Thanks so much for reaching out!

I completely understand your dilemma.  One thing you can do is to place a limit on the number of tickets that a person can purchase to prevent something like this from happening.  You can add a Purchase Limit to your ticket in the Edit Events page.

Let me know if you have any other questions on this topic!

 

Thanks,

Jaime

[Jaime Marchwinski]

Correct, the Deleted Attendees will not reset to zero with this process.  Unfortunately we don’t have a solution to reset that to 0 at this time.  If the reason that you’d like to reset that to zero is because you’d like to reuse the template, you can achieve this by making a copy of the template, and unpublishing the first template.

You can add this idea to our Feature Requests, as we often implement features based on customer feedback, so your input is greatly appreciated:

https://tribe.uservoice.com/forums/195723-feature-ideas

Please let me know if you have any other questions!

 

Thanks,

Jaime

[Jaime Marchwinski]

If your goal is to hide the word “category” from your URLs, you have a few options.

Just to let you know, we are limited by our Support Policy in how much we can help with customizations, but I will try to point you in the right direction.

One option is to use a third-party plugin like this one to remove the word “category” from your URLs.

This blog post also provides a few different options for how to achieve the results that you are looking for.

Let me know how it goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Neville,

I can confirm that this is a bug with our service.  What is happening is that when both the geo information (longitude and latitude) and the location information are included in the calendar, then Event Aggregator does not import any venue information.

For now, a workaround is to remove the longitude and latitude information, which will allow for venues to be imported.

We apologize for the inconvenience caused by this glitch and we are actively working on a solution for this.

I cannot guarantee when it will be fixed, as it’s in the development team’s hands now.

They need to assign it, code it, test it, and schedule it for release.

The good news is that you will be contacted as soon as a fix is available.

Thank you for your patience as we see this through.  Please let me know if you have any other questions in the meantime.

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Neville,

So I just double checked and 52 events were imported, 3 venues were imported, which appeared on 5 events.  I’m assuming that you have created venues/locations for all of your events, correct?

I am currently speaking with my colleagues about this issue and will let you know as soon as I have an update.

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Tracy,

Unfortunately Events Calendar PRO does not offer front end submissions.  It is just a calendar for users to view.  Only Community Events allows for front end submissions at this time.

Please don’t hesitate to ask any other questions you may have!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Karen,

Thanks for sharing your error log.  These errors messages indicate that something on your site is using older pieces of code from our plugin.

Is it possible some custom code, your theme or another plugin on your site is interacting with The Events Calendar and is perhaps in need of an update?

In addition, another user had a similar issue and their code fix is in this forum post:

https://theeventscalendar.com/support/forums/topic/same-issue-as-code-deprecated-in-functions-php/

If this doesn’t resolve the issue, can you also send me an updated version of your system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Let me know how it goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

I don’t believe that it will change the word “category” in the URL, however you can try to create a custom permalink structure, either through WordPress itself, or with a Custom Permalinks plugin like this one.

I hope this helps, let me know how it goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Ryan,

Thanks for sharing your debug log.  Those messages about Event Tickets are not error messages, and the ones below it are not related to our plugin, but it may be related to your theme.  If you switch to a default theme do you still see the issue?

In any case, you may want to follow some of the advice in this forum thread and see if it helps your issue:

https://theeventscalendar.com/support/forums/topic/seo-by-yoast-conflict-with-fitlers-columns/

Let me know how it goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Urs,

That’s great that things are working for you now!  I couldn’t replicate the issue with my local test site, but I’m glad to hear that you were able to find a solution.

Did you have any other questions?

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Tracy,

Well I’m at least glad to hear that you have found the root cause of the issue.  Unfortunately I don’t have experience with this theme, so if you are comfortable with removing those fields from the form, then that would be a good way to make everything work together.

You can also reach out to the theme developers and see if they have any suggestions for this issue.

If they don’t have any useful solutions, I can try to take a look, although I can’t make any promises, as this goes beyond the scope of our Support Policy.  Let me know what the theme developers say!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Penny,

I assure you that you will be notified as soon as a fix becomes available for this issue.  Thanks for your understanding!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Jesper,

I’m glad to hear that you have been able to find a workable solution for your site.  You can fill out the refund form here:

https://theeventscalendar.com/knowledgebase/refund-policy/

Please let me know if you have any other questions!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Michael,

Thanks for reaching back out.  Unfortunately we are still working on this issue, and I don’t have an ETA for you at this time.

For now, you should be able to manually manage the stock within your ticket from the backend.  I know this isn’t a perfect solution, but it may be able to keep things running properly in the meantime.

Thank you for your patience in this process.  Please let me know if you have any other questions in the meantime!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Thirukumary,

Thanks so much for reaching out!

Out of the box, this isn’t exactly something that we can do.  However one suggestion that I have is to create a parent category for each city and then create child categories for each of those.  Or essentially just to assign categories to each city.

In terms of changing the word category, you can try a third-party plugin, like Say What? in order to change the string.

Alternatively, you can follow along with this tutorial in order to change the word “category” to something else:

https://theeventscalendar.com/knowledgebase/change-the-wording-of-any-bit-of-text-or-string/

Let me know how it goes!

 

Thanks,

Jaime

 

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