[Jaime Marchwinski]

Glad we could help, you are welcome back in our support forums any time!

Since you marked this thread as Resolved, I am going to close this thread.

Have a great week!

[Jaime Marchwinski]

Hi Pratheesh,

Thanks so much for reaching out!

You can try selecting fewer headings at the top under Screen Options, which should make it easier to read your Event Titles.

Let me know how that goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Steve,

Thanks so much for reaching out!

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

In the meantime, let’s try to rule out if there is some type of conflict at play.
This is usually because of:

1.    A conflict with another plugin

2.    A conflict with your WordPress theme

3.    A template customization for the Events Calendar that requires updating

When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

1.    Make a backup of your database

2.    Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Let me know how that goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Mike,

Thanks for your reply.  If it helps, you can go to your Order Tab, and view the Total Sales for an event there.

If you’d like additional functionality, you can contact one of our recommend customizers here:

https://theeventscalendar.com/knowledgebase/find-a-customizer/

You can also add this idea to our Feature Requests, as we tend to implement ideas based on customer feedback, so your input is greatly appreciated:

https://tribe.uservoice.com/forums/195723-feature-ideas

Let me know if you have any other questions on this topic!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Stuart,

Can you take a screenshot for me of how these events are set up on the backend so that I can try to replicate the scenario that you are describing?

And just to clarify, are the events that are disappearing events that have passed, or events that are upcoming?

Let me know!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Karin,

Thanks so much for reaching out!

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

In the meantime, let’s try to rule out if there is some type of conflict at play.
This is usually because of:

1.    A conflict with another plugin

2.    A conflict with your WordPress theme

3.    A template customization for the Events Calendar that requires updating

When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

1.    Make a backup of your database

2.    Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Can you also please enable WP_DEBUG and WP_DEBUG_LOG and share any debug messages you see.

Let me know how that goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Jérôme,

Thanks so much for reaching out and for your interest in our products!

I’m not quite sure I understand what you mean about adding posts into the calendar.  If you are referring to adding in notes from the front end, unfortunately that is not a possibility at this time.

With Community Events, users can add in events from the front end however.

The Events Calendar, Events Calendar PRO, and Filter Bar are currently compatible with WPML. You can read more about that here.

Feel free to check out our demo as well.

Let me know if you have any other questions!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Tommy,

Thanks so much for reaching out!

Are you looking to remove the start and end time from our plugin or from Google?

By default, you do have to enter a Start and End time, but you can hide them from the front end of your site, if that is something that you are interested in.

Also, if you can take a screenshot of how your events appear on the back end/front end, I can try to provide you with some more specific advice.

Let me know!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Gregg,

Thanks so much for reaching out again!

You can customize the email that you send to customers with any additional information that you’d like.  This template can be found at /wp-content/plugins/event-tickets/src/views/tickets/email.php. Our themer’s guide has some great info on customizing our templates, so I would definitely recommend taking a look there if you would like to edit any of our emails!

You can always check for discounts here.

Let me know if you have any other questions!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Chris,

Thanks so much for reaching out!

As a first step, let’s try to rule out if there is some type of conflict at play.
This is usually because of:

1.    A conflict with another plugin

2.    A conflict with your WordPress theme

3.    A template customization for the Events Calendar that requires updating

When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

1.    Make a backup of your database

2.    Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Let me know how that goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Mike,

I responded to your other thread, so I’m going to go ahead and close out this duplicate thread.

See you over there!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Mike,

I’m glad you were able to get this figured out by yourself!  Unfortunately, we don’t have a snippet available to achieve the same results.

Let me know if you have any other questions on this topic!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Edward,

Thanks so much for reaching out!

Unfortunately at this time recurring events are not currently supported by Event Tickets Plus, which may be why you are seeing some confusing issues.

For now, you can use the recurring events feature to create all of the events for your calendar and then Break from Series in order to create separate tickets for each event.

You can also vote on this idea in our Feature Requests, as we tend to implement ideas based on customer feedback, so your input is greatly appreciated:

https://tribe.uservoice.com/forums/195723-feature-ideas/suggestions/3685663-recurring-event-support-for-tickets

You can export your Attendees via CSV by going to your Attendees tab and Export from there.

Let me know if you have any other questions on this topic!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Kelly,

Thanks so much for reaching out!

Unfortunately, that functionality would require some extension customization.

If this functionality is a requirement for your intended project, I’d suggest that a third-party developer would be the best way to make this feature happen on a short timeline. ? We maintain a list of developers who work with our plugins on our Knowledgebase here:

https://theeventscalendar.com/knowledgebase/find-a-customizer/

If you’d like to stick with the one custom tooltip, you may want to consider changing the wording of the button, so that it can apply to both types of events.

I hope this helps! Let me know if you have any other questions on this topic!

 

Thanks,

Jaime

[Jaime Marchwinski]

Thanks so much for reaching out!

It looks like that is being pulled in as your event description.  Do you have something like that in your event description in the backend of your event on the Edit Event page?

If not, let’s try to rule out if there is some type of conflict at play.
This is usually because of:

1.    A conflict with another plugin

2.    A conflict with your WordPress theme

3.    A template customization for the Events Calendar that requires updating

When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

1.    Make a backup of your database

2.    Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Let me know how that goes!

 

Thanks,

Jaime

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