[Jaime Marchwinski]

Hi Kelly,

Thanks so much for reaching out!

As a first step, let’s try to rule out if there is some type of conflict at play.
This is usually because of:

1.    A conflict with another plugin

2.    A conflict with your WordPress theme

3.    A template customization for the Events Calendar that requires updating

When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

1.    Make a backup of your database

2.    Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Let me know how that goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Robyn,

Thanks so much for reaching out!

In the screenshot, the event says that it is from 9:30pm to 12:30am, which does show that it is only for 3 hours, as I think you have intended.

In any case, you can hide the end date by adding the following CSS to your WordPress Customizer or theme’s (or child theme’s) stylesheet:
span.tribe-event-date-end {
display:none;
}

Let me know if that helps!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Alvise,

Thanks for reaching out here!

Unfortunately by default, that shortcode does not have an excerpt available.

You can try using the following shortcode instead, which does include an excerpt:
[tribe_events view="list"]

Let me know if that helps!

 

Thanks,

Jaime

 

[Jaime Marchwinski]

Hi Mike,

Thanks for reaching out here as well!

If you are using WooCommerce, you can go to WooCommerce < Reports and see the totals sales that you have made.

If you have further questions on this topic, can you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Let me know if you have any other questions on this topic!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Kurc,

Thanks so much for reaching out!

One thing to look out for is that you are marking your orders as Complete, as this will update both your customers and change your stock to the appropriate amount.

You can read more about managing your orders and attendees here:

https://theeventscalendar.com/knowledgebase/managing-your-orders-and-attendees/

Let me know if this helps to clarify things for you!

 

Thanks,

Jaime

[Jaime Marchwinski]

Glad you were able to figure things out, you are welcome back in our support forums any time!

Since you marked this thread as Resolved, I am going to close this thread.

Have a great week!

[Jaime Marchwinski]

Thanks for your understanding, you are welcome back in our support forums any time!

Since this issue has been resolved, I am going to close this thread.

Have a great week!

[Jaime Marchwinski]

Hi Stuart,

When you say that recurring events are disappearing, are they events that were from the past, or events that haven’t occurred yet?

I ask because you have a setting that recurring events will be deleted after 1 month.  You can change that setting if you’d like to keep your events around for longer.

Let me know if that helps!

 

Thanks,

Jaime

[Jaime Marchwinski]

Unfortunately I’m not seeing any screenshot attached.  Would you mind re-sending it?

Let me know if anything else coms up in the meantime!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Andre,

You are right, it looks like the only way that you can limit tribe_events is to add in a date range.  The limit will work with tribe_events_list, but this doesn’t have the look you are going for.

You can also vote this idea in our Feature Requests, as we tend to implement ideas based on customer feedback, so your input is greatly appreciated:

https://tribe.uservoice.com/forums/195723-feature-ideas/suggestions/17229266-add-limit-x-option-to-tribe-events-shortcode

That link also has a snippet that may be able to help you achieve the functionality that you are looking for.

Let me know how that goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Erin,

Thanks for providing me with that information.

I was able to import that calendar URL without issue.  Can you share a screenshot of what you see in the New Import screen when you try to import this calendar?

In the meantime, let’s try to rule out if there is some type of conflict at play.
This is usually because of:

1.    A conflict with another plugin

2.    A conflict with your WordPress theme

3.    A template customization for the Events Calendar that requires updating

When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

1.    Make a backup of your database

2.    Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Let me know how that goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Jonathan,

Thanks for providing me with that information.  Try adding the following CSS to your WordPress Customizer or theme’s (or child theme’s) stylesheet:
@media only screen and (max-width: 800px) {
h3.entry-title.summary, .tribe-events-calendar .tribe-events-has-events:after {
display:none !important;
}
}

Let me know how that goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Jonathan,

Thanks so much for reaching out!

Can you provide me with a link to the page where you are seeing this issue?

In the meantime, I’d recommend playing around with the stylesheets and page templates that you have set up to see if that makes a difference in the display:

https://theeventscalendar.com/knowledgebase/stylesheets-and-page-templates/

Let me know how that goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Erin,

Thanks so much for reaching out!

Can you provide me with the URL that you are trying to import, so that I can do some testing on my end?

Also, can you enable and check the Event Log under Events < Help to see if you see anything unusual? Right under that is your Event Aggregator Status. Can you take a screenshot of what you see there?

Let me know if you have any other questions in the meantime!

 

Thanks,

Jaime

[Jaime Marchwinski]

Glad things seemed to have resolved themselves, you are welcome back in our support forums any time!

Since you marked this thread as Resolved, I am going to close this thread.

Have a great week!

[Author]

Posts