Help Desk

Sales totals?

  • Posts: 29 Topics: 15
    | Permalink

    Hi,

    After adding a paginator we were able to see our totals. It’s currently day 2 of our event and for the first time ever we have noticed there’s no way to see the total sales numbers.

    We can see there are total number of attendees but there’s nowhere (and hopefully we are just overlooking) that just tells us a flat amount that the event made.

    Is this just something we are missing or is a sales total not a feature?

    Posts: 5926
    | Permalink

    Hi Mike,

    Thanks for reaching out here as well!

    If you are using WooCommerce, you can go to WooCommerce < Reports and see the totals sales that you have made.

    If you have further questions on this topic, can you please provide us with your complete system information in a private reply using the instructions found in the following link?

    https://theeventscalendar.com/knowledgebase/sharing-sys-info/

    Let me know if you have any other questions on this topic!

     

    Thanks,

    Jaime

    Posts: 29 Topics: 15
    | Permalink
    This reply has been marked as private.
    Posts: 5926
    | Permalink

    Hi Mike,

    Thanks for your reply.  If it helps, you can go to your Order Tab, and view the Total Sales for an event there.

    If you’d like additional functionality, you can contact one of our recommend customizers here:

    https://theeventscalendar.com/knowledgebase/find-a-customizer/

    You can also add this idea to our Feature Requests, as we tend to implement ideas based on customer feedback, so your input is greatly appreciated:

    https://tribe.uservoice.com/forums/195723-feature-ideas

    Let me know if you have any other questions on this topic!

     

    Thanks,

    Jaime

    Posts: 29 Topics: 15
    | Permalink
    This reply has been marked as private.
    Posts: 29 Topics: 15
    | Permalink
    This reply has been marked as private.
    Posts: 5926
    | Permalink

    Hi Mike,

    I was actually referring to the Orders Tab for each individual event, which should give you a better idea of the total sales by event.

    In any case, before we move forward, would you mind providing us with your complete system information in a private reply using the instructions found in the following link?

    https://theeventscalendar.com/knowledgebase/sharing-sys-info/

    Let me know if you have any other questions in the meantime!

     

    Thanks,

    Jaime

    Posts: 29 Topics: 15
    | Permalink

    That is a photo of the orders tab.

    From clicking Events in the dashboard. Then Attendees. Then the Orders tab. I’ll attach the two images that show what I’m seeing there. The first is the Attendees page

    System Info Below:

    Home URL
    http://www.superstareventsgroup.com
    Site URL
    http://www.superstareventsgroup.com
    Site Language
    English
    Character Set
    UTF-8
    Name
    Mike Federali
    Email
    mikefederali@gmail.com
    Install keys

        event-tickets-plus = 3f6c################################c17a
        events-calendar-pro = c3b7################################4604
    

    WordPress version
    4.9.4
    Permalink Structure
    http://www.superstareventsgroup.com/%year%/%monthnum%/%day%/%postname%/
    PHP version
    5.6.32
    PHP

        max_execution_time = 30
        memory_limit = 256M
        upload_max_filesize = 64M
        post_max_size = 64M
        display_errors =
        log_errors = 1
    

    Server
    Apache
    SAPI
    cgi-fcgi
    Plugins

        ManageWP - Worker version 4.4.0 by ManageWP(https://managewp.com)
        Akismet Anti-Spam version 4.0.3 by Automattic(https://automattic.com/wordpress-plugins/)
        All in one Favicon version 4.6 by Arne Franken(http://www.techotronic.de/)
        Attendee Pagination Helper version 1.0 by Modern Tribe, Inc (Support Team)(https://theeventscalendar.com)
        Debug Bar version 0.9 by wordpressdotorg(https://wordpress.org/)
        Disable Visual Editor When Published version 1.0.2 by Jeremy Weathers(http://www.codekindly.com/)
        Event Tickets Plus version 4.6.2 by Modern Tribe, Inc.(http://m.tri.be/28)
        Event Tickets version 4.6.3 by Modern Tribe, Inc.(http://m.tri.be/28)
        The Events Calendar PRO version 4.4.23 by Modern Tribe, Inc.(http://m.tri.be/20)
        The Events Calendar version 4.6.11.1 by Modern Tribe, Inc.(http://m.tri.be/1x)
        Event Tickets Extension: PDF Tickets version 1.0.0 by Modern Tribe, Inc.(http://m.tri.be/1971)
        Woo Checkout Field Editor Pro version 1.2.5 by ThemeHiGH(https://www.themehigh.com)
        WooCommerce Email Validation version 2.1 by Hugh Lashbrooke(https://hugh.blog/)
        WooCommerce PayPal Powered by Braintree Gateway version 2.1.1 by WooCommerce(http://woocommerce.com/)
        WooCommerce Order Status Control version 1.8.0 by SkyVerge(http://www.woocommerce.com)
        WooCommerce version 3.3.3 by Automattic(https://woocommerce.com)
        WP File Manager version 1.9 by mndpsingh287(https://profiles.wordpress.org/mndpsingh287)
    

    Network Plugins

    MU Plugins

        Endurance Browser Cache version 0.4 by Mike Hansen(https://www.mikehansen.me/)
        Endurance Page Cache version 1.1 by Mike Hansen(https://www.mikehansen.me/)
        ManageWP - Worker Loader by ManageWP(https://managewp.com)
        SSO version 0.2 by Garth Mortensen, Mike Hansen
    

    Theme
    Superstar
    Multisite

    Settings

        ticket-enabled-post-types =
    
        Array
        (
            [0] =&gt; tribe_events
        )
    
        previous_event_tickets_versions =
    
        Array
        (
            [0] =&gt; 0
            [1] =&gt; 4.4.8
            [2] =&gt; 4.6.2
        )
    
        latest_event_tickets_version = 4.6.3
        last-update-message-event-tickets = 4.6.2
        datepickerFormat = 1
        ticket-authentication-requirements =
        schema-version = 4.6.11.1
        recurring_events_are_hidden = exposed
        previous_ecp_versions =
    
        Array
        (
            [0] =&gt; 0
            [1] =&gt; 4.6.8
            [2] =&gt; 4.6.9
        )
    
        latest_ecp_version = 4.6.11.1
        last-update-message-the-events-calendar = 4.6.8
        disable_metabox_custom_fields = show
        tribeEnableViews =
    
        Array
        (
            [0] =&gt; photo
        )
    
        pro-schema-version = 4.4.23
        google_maps_js_api_key = AIza###############################242Y
        stylesheetOption = tribe
        tribeEventsTemplate =
        viewOption = photo
        mobile_default_view = photo
        tribeDisableTribeBar =
        hideLocationSearch =
        hideRelatedEvents =
        week_view_hide_weekends =
        monthEventAmount = 3
        enable_month_view_cache = 1
        dateWithYearFormat = F j, Y
        dateWithoutYearFormat = F j
        monthAndYearFormat = F Y
        weekDayFormat = D jS
        dateTimeSeparator = @
        timeRangeSeparator = -
        tribeEventsBeforeHTML =
        tribeEventsAfterHTML =
        ticket-rsvp-form-location = tribe_events_single_event_after_the_meta
        ticket-commerce-form-location = tribe_events_single_event_after_the_content
        earliest_date = 2018-02-24 11:00:00
        earliest_date_markers =
    
        Array
        (
            [0] =&gt; 91
        )
    
        latest_date = 2018-05-13 17:00:00
        latest_date_markers =
    
        Array
        (
            [0] =&gt; 122
        )
    
        eventsDefaultOrganizerID = 58
        eventsDefaultVenueID = 0
        eventsDefaultAddress =
        eventsDefaultCity =
        eventsDefaultState =
        eventsDefaultProvince =
        eventsDefaultZip =
        defaultCountry =
        eventsDefaultPhone =
        tribeEventsCountries = US, United States
        donate-link =
        postsPerPage = 10
        liveFiltersUpdate = 1
        hideSubsequentRecurrencesDefault =
        userToggleSubsequentRecurrences =
        recurrenceMaxMonthsBefore = 24
        recurrenceMaxMonthsAfter = 24
        showComments =
        showEventsInMainLoop =
        eventsSlug = events
        singleEventSlug = event
        multiDayCutoff = 00:00
        defaultCurrencySymbol = $
        reverseCurrencyPosition =
        embedGoogleMaps = 1
        geoloc_default_geofence = 25
        geoloc_default_unit = miles
        embedGoogleMapsZoom = 10
        debugEvents = 1
        tribe_events_timezone_mode = event
        tribe_events_timezones_show_zone =
        tickets-woo-generation-status =
    
        Array
        (
            [0] =&gt; immediate
            [1] =&gt; wc-completed
        )
    
        tickets-woo-dispatch-status =
    
        Array
        (
            [0] =&gt; wc-completed
        )
    
        custom-fields =
    
        Array
        (
            [2] =&gt; Array
                (
                    [name] =&gt; _ecp_custom_2
                    [label] =&gt; Sat Hours
                    [type] =&gt; text
                    [values] =&gt; 
                )
    
            [3] =&gt; Array
                (
                    [name] =&gt; _ecp_custom_3
                    [label] =&gt; Sun Hours
                    [type] =&gt; text
                    [values] =&gt; 
                )
    
        )
    
        custom-fields-max-index = 3
        front_page_event_archive =
    

    WP Timezone
    Unknown or not set
    WP GMT Offset
    -5
    Default PHP Timezone
    UTC
    WP Date Format
    F j, Y
    WP Time Format
    g:i a
    Week Starts On
    1
    Common Library Dir
    /home1/commiss2/public_html/superstareventsgroup/wp-content/plugins/the-events-calendar/common/src/Tribe
    Common Library Version
    4.7.7.1

    Posts: 29 Topics: 15
    | Permalink
    This reply has been marked as private.
    Posts: 5926
    | Permalink

    Hi Mike,

    Thanks for providing me with that information.

    There isn’t a paginator for orders that I am aware of.  As a next step, please enable WP_DEBUG and WP_DEBUG_LOG and share any debug messages you see.

    Let me know if anything else comes up in the meantime!

     

    Thanks,

    Jaime

    Posts: 29 Topics: 15
    | Permalink
    This reply has been marked as private.
    Posts: 5926
    | Permalink

    Hi Mike,

    In other words, are you missing the Event Details at the top of the Orders Tab, like this:

    Let me know if you have any other questions in the meantime!

     

    Thanks,

    Jaime

    Posts: 29 Topics: 15
    | Permalink
    This reply has been marked as private.
    Posts: 5926
    | Permalink

    Hi Mike,

    Okay, let’s backtrack a bit.  If you haven’t done so already,

    let’s try to rule out if there is some type of conflict at play.
    This is usually because of:

    1.    A conflict with another plugin

    2.    A conflict with your WordPress theme

    3.    A template customization for the Events Calendar that requires updating

    When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

    A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

    The next step would be to go through our testing for conflicts procedure and let us know what you find out.

    Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

    But, before you do that, there are 2 things I would advise:

    1.    Make a backup of your database

    2.    Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

    Let me know how that goes!

     

    Thanks,

    Jaime

    Posts: 29 Topics: 15
    | Permalink
    This reply has been marked as private.
    Posts: 5926
    | Permalink

    Hi Mike,

    Thanks for all of that information and for running through those steps again.

    At this point, you may want to talk to your host about what to do in the cases of high volume of users to your site.

    In addition, although I have not experience with this, you can try adding a third-party pagination plugin, like this one and see if that helps.

    Also, you may want to consider installing the Query Monitor plugin and see if that can give us any more information on the issue.

    Let me know how that goes and if you have any other questions on this topic!

     

    Thanks,

    Jaime

    Posts: 29 Topics: 15
    | Permalink
    This reply has been marked as private.
    Posts: 5926
    | Permalink

    Hi Mike,

    With Query Monitor, you’ll want to look for any notices, warnings, anything that looks out of the ordinary.  It will usually change colors when there is something of note there.

    Can you check your debug log when you got the “white screen of death” and see what kind of conflict may have caused the issue?

    Let me know if you have any other questions in the meantime!

     

    Thanks,

    Jaime

    Posts: 7
    | Permalink

    Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

    Thanks so much!
    The Events Calendar Support Team

    | Permalink

The topic ‘Sales totals?’ is closed to new replies.