Sales totals?

[Mike]

Hi,

After adding a paginator we were able to see our totals. It’s currently day 2 of our event and for the first time ever we have noticed there’s no way to see the total sales numbers.

We can see there are total number of attendees but there’s nowhere (and hopefully we are just overlooking) that just tells us a flat amount that the event made.

Is this just something we are missing or is a sales total not a feature?

[Jaime Marchwinski]

Hi Mike,

Thanks for reaching out here as well!

If you are using WooCommerce, you can go to WooCommerce < Reports and see the totals sales that you have made.

If you have further questions on this topic, can you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Let me know if you have any other questions on this topic!

 

Thanks,

Jaime

[Mike]

This reply is private.

[Jaime Marchwinski]

Hi Mike,

Thanks for your reply.  If it helps, you can go to your Order Tab, and view the Total Sales for an event there.

If you’d like additional functionality, you can contact one of our recommend customizers here:

https://theeventscalendar.com/knowledgebase/find-a-customizer/

You can also add this idea to our Feature Requests, as we tend to implement ideas based on customer feedback, so your input is greatly appreciated:

https://tribe.uservoice.com/forums/195723-feature-ideas

Let me know if you have any other questions on this topic!

 

Thanks,

Jaime

[Mike]

This reply is private.

[Mike]

This reply is private.

[Jaime Marchwinski]

Hi Mike,

I was actually referring to the Orders Tab for each individual event, which should give you a better idea of the total sales by event.

In any case, before we move forward, would you mind providing us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Let me know if you have any other questions in the meantime!

 

Thanks,

Jaime

[Mike]

That is a photo of the orders tab.

From clicking Events in the dashboard. Then Attendees. Then the Orders tab. I’ll attach the two images that show what I’m seeing there. The first is the Attendees page

System Info Below:

Home URL
http://www.superstareventsgroup.com
Site URL
http://www.superstareventsgroup.com
Site Language
English
Character Set
UTF-8
Name
Mike Federali
Email
[email protected]
Install keys

    event-tickets-plus = 3f6c################################c17a
    events-calendar-pro = c3b7################################4604

WordPress version
4.9.4
Permalink Structure
http://www.superstareventsgroup.com/%year%/%monthnum%/%day%/%postname%/
PHP version
5.6.32
PHP

    max_execution_time = 30
    memory_limit = 256M
    upload_max_filesize = 64M
    post_max_size = 64M
    display_errors =
    log_errors = 1

Server
Apache
SAPI
cgi-fcgi
Plugins

    ManageWP - Worker version 4.4.0 by ManageWP(https://managewp.com)
    Akismet Anti-Spam version 4.0.3 by Automattic(https://automattic.com/wordpress-plugins/)
    All in one Favicon version 4.6 by Arne Franken(http://www.techotronic.de/)
    Attendee Pagination Helper version 1.0 by Modern Tribe, Inc (Support Team)(https://theeventscalendar.com)
    Debug Bar version 0.9 by wordpressdotorg(https://wordpress.org/)
    Disable Visual Editor When Published version 1.0.2 by Jeremy Weathers(http://www.codekindly.com/)
    Event Tickets Plus version 4.6.2 by Modern Tribe, Inc.(http://m.tri.be/28)
    Event Tickets version 4.6.3 by Modern Tribe, Inc.(http://m.tri.be/28)
    The Events Calendar PRO version 4.4.23 by Modern Tribe, Inc.(http://m.tri.be/20)
    The Events Calendar version 4.6.11.1 by Modern Tribe, Inc.(http://m.tri.be/1x)
    Event Tickets Extension: PDF Tickets version 1.0.0 by Modern Tribe, Inc.(http://m.tri.be/1971)
    Woo Checkout Field Editor Pro version 1.2.5 by ThemeHiGH(https://www.themehigh.com)
    WooCommerce Email Validation version 2.1 by Hugh Lashbrooke(https://hugh.blog/)
    WooCommerce PayPal Powered by Braintree Gateway version 2.1.1 by WooCommerce(http://woocommerce.com/)
    WooCommerce Order Status Control version 1.8.0 by SkyVerge(http://www.woocommerce.com)
    WooCommerce version 3.3.3 by Automattic(https://woocommerce.com)
    WP File Manager version 1.9 by mndpsingh287(https://profiles.wordpress.org/mndpsingh287)

Network Plugins
–
MU Plugins

    Endurance Browser Cache version 0.4 by Mike Hansen(https://www.mikehansen.me/)
    Endurance Page Cache version 1.1 by Mike Hansen(https://www.mikehansen.me/)
    ManageWP - Worker Loader by ManageWP(https://managewp.com)
    SSO version 0.2 by Garth Mortensen, Mike Hansen

Theme
Superstar
Multisite
–
Settings

    ticket-enabled-post-types =

    Array
    (
        [0] => tribe_events
    )

    previous_event_tickets_versions =

    Array
    (
        [0] => 0
        [1] => 4.4.8
        [2] => 4.6.2
    )

    latest_event_tickets_version = 4.6.3
    last-update-message-event-tickets = 4.6.2
    datepickerFormat = 1
    ticket-authentication-requirements =
    schema-version = 4.6.11.1
    recurring_events_are_hidden = exposed
    previous_ecp_versions =

    Array
    (
        [0] => 0
        [1] => 4.6.8
        [2] => 4.6.9
    )

    latest_ecp_version = 4.6.11.1
    last-update-message-the-events-calendar = 4.6.8
    disable_metabox_custom_fields = show
    tribeEnableViews =

    Array
    (
        [0] => photo
    )

    pro-schema-version = 4.4.23
    google_maps_js_api_key = AIza###############################242Y
    stylesheetOption = tribe
    tribeEventsTemplate =
    viewOption = photo
    mobile_default_view = photo
    tribeDisableTribeBar =
    hideLocationSearch =
    hideRelatedEvents =
    week_view_hide_weekends =
    monthEventAmount = 3
    enable_month_view_cache = 1
    dateWithYearFormat = F j, Y
    dateWithoutYearFormat = F j
    monthAndYearFormat = F Y
    weekDayFormat = D jS
    dateTimeSeparator = @
    timeRangeSeparator = -
    tribeEventsBeforeHTML =
    tribeEventsAfterHTML =
    ticket-rsvp-form-location = tribe_events_single_event_after_the_meta
    ticket-commerce-form-location = tribe_events_single_event_after_the_content
    earliest_date = 2018-02-24 11:00:00
    earliest_date_markers =

    Array
    (
        [0] => 91
    )

    latest_date = 2018-05-13 17:00:00
    latest_date_markers =

    Array
    (
        [0] => 122
    )

    eventsDefaultOrganizerID = 58
    eventsDefaultVenueID = 0
    eventsDefaultAddress =
    eventsDefaultCity =
    eventsDefaultState =
    eventsDefaultProvince =
    eventsDefaultZip =
    defaultCountry =
    eventsDefaultPhone =
    tribeEventsCountries = US, United States
    donate-link =
    postsPerPage = 10
    liveFiltersUpdate = 1
    hideSubsequentRecurrencesDefault =
    userToggleSubsequentRecurrences =
    recurrenceMaxMonthsBefore = 24
    recurrenceMaxMonthsAfter = 24
    showComments =
    showEventsInMainLoop =
    eventsSlug = events
    singleEventSlug = event
    multiDayCutoff = 00:00
    defaultCurrencySymbol = $
    reverseCurrencyPosition =
    embedGoogleMaps = 1
    geoloc_default_geofence = 25
    geoloc_default_unit = miles
    embedGoogleMapsZoom = 10
    debugEvents = 1
    tribe_events_timezone_mode = event
    tribe_events_timezones_show_zone =
    tickets-woo-generation-status =

    Array
    (
        [0] => immediate
        [1] => wc-completed
    )

    tickets-woo-dispatch-status =

    Array
    (
        [0] => wc-completed
    )

    custom-fields =

    Array
    (
        [2] => Array
            (
                [name] => _ecp_custom_2
                [label] => Sat Hours
                [type] => text
                [values] => 
            )

        [3] => Array
            (
                [name] => _ecp_custom_3
                [label] => Sun Hours
                [type] => text
                [values] => 
            )

    )

    custom-fields-max-index = 3
    front_page_event_archive =

WP Timezone
Unknown or not set
WP GMT Offset
-5
Default PHP Timezone
UTC
WP Date Format
F j, Y
WP Time Format
g:i a
Week Starts On
1
Common Library Dir
/home1/commiss2/public_html/superstareventsgroup/wp-content/plugins/the-events-calendar/common/src/Tribe
Common Library Version
4.7.7.1

[Mike]

This reply is private.

[Jaime Marchwinski]

Hi Mike,

Thanks for providing me with that information.

There isn’t a paginator for orders that I am aware of.  As a next step, please enable WP_DEBUG and WP_DEBUG_LOG and share any debug messages you see.

Let me know if anything else comes up in the meantime!

 

Thanks,

Jaime

[Mike]

This reply is private.

[Jaime Marchwinski]

Hi Mike,

In other words, are you missing the Event Details at the top of the Orders Tab, like this:

Let me know if you have any other questions in the meantime!

 

Thanks,

Jaime

[Mike]

This reply is private.

[Jaime Marchwinski]

Hi Mike,

Okay, let’s backtrack a bit.  If you haven’t done so already,

let’s try to rule out if there is some type of conflict at play.
This is usually because of:

1.    A conflict with another plugin

2.    A conflict with your WordPress theme

3.    A template customization for the Events Calendar that requires updating

When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

1.    Make a backup of your database

2.    Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Let me know how that goes!

 

Thanks,

Jaime

[Mike]

This reply is private.

[Author]

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