Problem in updating ticket stock after PayPal payment received

[Kurc]

Having problems configuring the events ticket pro plugin to work with Woocommerce and PayPal. The site has only used manual and payment at the door status prior, now attempting to implement PayPal. IPN setup is fine, payment is received at PayPal, however there is no automatic update to the inventory or releasing of the tickets. Is this not a feature of the combination Events Calendar Pro / Events Ticket Pro / Woocommerce? Must this be done manually only? If not, please point to the support document or installation guide to enable this feature. I’ve inherited this implementation from the original installer who is not in the country, and so have come in late to the game.

[Jaime Marchwinski]

Hi Kurc,

Thanks so much for reaching out!

One thing to look out for is that you are marking your orders as Complete, as this will update both your customers and change your stock to the appropriate amount.

You can read more about managing your orders and attendees here:

https://theeventscalendar.com/knowledgebase/managing-your-orders-and-attendees/

Let me know if this helps to clarify things for you!

 

Thanks,

Jaime

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

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