[Jaime Marchwinski]

Thanks so much for reaching out!

You can display a single organizer on a page using the [tribe_events_list organizer=””] shortcode.

https://theeventscalendar.com/knowledgebase/pro-widget-shortcodes/#event-list-shortcode

Let me know if that helps!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Jacky,

Thanks so much for reaching out!

It looks like you have two sub-sub categories with the same name.  The attribute reads the category name, not the slug name.  Can you try re-naming one of your categories to a different name and see if the issue is still present?

Let me know how that goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Dave,

We are currently on version 4.4.24.1 of Events Calendar PRO.  Would you mind updating to the most recent version and see if the issue still persists?

Let me know!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Amir,

Out of the box, this would only be possible if you allowed your Organizers access to the backend of your site.  You could limit what they see on the backend, with the integration of a third-party plugin such as Members.

If this functionality is a requirement for your intended project, I’d suggest that a third-party developer would be the best way to make this feature happen on a short timeline. ? We maintain a list of developers who work with our plugins on our Knowledgebase here:

https://theeventscalendar.com/knowledgebase/find-a-customizer/

Let me know if you have any other questions on this topic!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Kellsey,

Thanks for providing me with all of that information.

Is this your main calendar page, or are you using a shortcode to display this calendar?

Can you confirm that when you switch to a default theme and turn off all other plugins besides for Events Calendar related plugins, that this functionality still doesn’t work for you?

Also, if I click on View All 24 Events at the bottom of this page: https://www.yourcommunityconnection.ca/events/month/, I am taken to this page: https://www.yourcommunityconnection.ca/events/2018-03-12/.  Are you seeing the same results?

Let me know!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Molly,

Is this (https://calendar.google.com/calendar/r/month/2018/3/1?tab=wc&pli=1) the URL that you are using to import events from your Google Calendar onto your website?

I am getting an error when I try to import this URL, as it is not in the proper format.  Would you mind providing me with the URL that you use to import your events from Google Calendar into your site?

Let me know if you have any other questions in the meantime!

 

Thanks,

Jaime

[Jaime Marchwinski]

Are you lookin to upgrade your license, or to renew your current license? Is there somewhere that you are being asked to renew ahead of time?

I’d love to assist you further, let me know how I can help!

 

Thanks,

Jaime

[Jaime Marchwinski]

This reply is private.

[Jaime Marchwinski]

Glad we could help, you are welcome back in our support forums any time!

Since you marked this thread as Resolved, I am going to close this thread.

Have a great week!

[Jaime Marchwinski]

This reply is private.

[Jaime Marchwinski]

Glad to hear that the update helped to resolve some of your issues!

In regards to this issue, let’s try to rule out if there is some type of conflict at play.
This is usually because of:

1.    A conflict with another plugin

2.    A conflict with your WordPress theme

3.    A template customization for the Events Calendar that requires updating

When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

1.    Make a backup of your database

2.    Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Let me know how that goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Thanks so much for reaching out!

Unfortunately we do not have this feature currently available for our plugins.

If this functionality is a requirement for your intended project, I’d suggest that a third-party developer would be the best way to make this feature happen on a short timeline. ? We maintain a list of developers who work with our plugins on our Knowledgebase here:

https://theeventscalendar.com/knowledgebase/find-a-customizer/

You can also add this idea to our Feature Requests, as we tend to implement ideas based on customer feedback, so your input is greatly appreciated:

https://tribe.uservoice.com/forums/195723-feature-ideas

Let me know if you have any other questions on this topic!

 

Thanks,

Jaime

[Jaime Marchwinski]

Thanks so much for reaching out!

Your license is active for one year, so your current license will be valid until July.

Let me know if you have any other questions on this topic!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Kurt,

Thanks so much for reaching out!

Would you mind sharing a screenshot with me of what your event looks like on the backend, so that I can do some testing on my own site?

In the meantime, let’s try to rule out if there is some type of conflict at play.
This is usually because of:

1.    A conflict with another plugin

2.    A conflict with your WordPress theme

3.    A template customization for the Events Calendar that requires updating

When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

1.    Make a backup of your database

2.    Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Let me know how that goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Ashley,

Thanks so much for reaching out!

Does this happen with one particular event or with all of your events?

I’m not seeing Event Tickets Plus in your list of plugins, do you have the most recent version installed and activated on your site?  If not, please go ahead and do so.

In the meantime, let’s try to rule out if there is some type of conflict at play.
This is usually because of:

1.    A conflict with another plugin

2.    A conflict with your WordPress theme

3.    A template customization for the Events Calendar that requires updating

When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

1.    Make a backup of your database

2.    Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Let me know how that goes!

 

Thanks,

Jaime

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