Help Desk

Ticket Number Glitches

  • Posts: 1 Topics: 3
    | Permalink

    I’m having serious problems with ticket quantities. I’ve read through the help articles and nothing fixed it. The events overview page shows more tickets than are actually available, the event page shows the number of tickets actually available, then when you go to add to cart it says sold out! I’ve not been able to sell any tickets for over a month now. Please help!

    Please go to to try for yourself

    Posts: 2834
    | Permalink

    Hi Ashley,

    Thanks so much for reaching out!

    Does this happen with one particular event or with all of your events?

    I’m not seeing Event Tickets Plus in your list of plugins, do you have the most recent version installed and activated on your site?  If not, please go ahead and do so.

    In the meantime, let’s try to rule out if there is some type of conflict at play.
    This is usually because of:

    1.    A conflict with another plugin

    2.    A conflict with your WordPress theme

    3.    A template customization for the Events Calendar that requires updating

    When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

    A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

    The next step would be to go through our testing for conflicts procedure and let us know what you find out.

    Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

    But, before you do that, there are 2 things I would advise:

    1.    Make a backup of your database

    2.    Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

    Let me know how that goes!




    Posts: 1 Topics: 3
    | Permalink

    Can I just get a refund? I’ve tried those things, and I’m not changing my
    theme to accommodate this plugin.


    Ashley Driver Lords
    President & Executive Director
    Academy of Make Up Arts
    Office: 615-925-9963 Ext. 700

    It’s only art if you’re good at it!


    Posts: 2834
    | Permalink

    Hi Ashley,

    One other option I’d encourage you to try is a plugin called Health Check, which can essentially mimic a bare install which your users still see your live site as it is.

    Let me know if this helps and if you have any other questions in the meantime!




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