Ticket Number Glitches

[theamua]

I looked at the downloads on your website, and I already have the most recent versions listed installed.

[Jaime Marchwinski]

Hi Ashley,

I see that the ticket that you provided a screenshot for is set to share capacity with another ticket. Is there another ticket that is sharing the attendee capacity?  If not, this setting may be causing the issue.

Let me know!

 

Thanks,

Jaime

[theamua]

No, what happened is I followed the instructions for “moving tickets” that
was provided.
It was confusing, and I deleted one.

Is it possible for you to login as a user and sort this out for me?

Ashley

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*Ashley Driver Lords*
President & Executive Director
Academy of Make Up Arts
Office: 615-925-9963 Ext. 700

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[Jaime Marchwinski]

Hi Ashley,

Unfortunately we cannot log in to your site per our Support Policy, but I will do my best to assist you here.

Just to recap, new tickets that are created are working as expected, however old tickets are not.  Is that correct?

As far as the old tickets go, recreating the event and moving the ticket is the best way to go.  You can duplicate the event using a third-party plugin, like Post Duplicator and move the ticket to the new post.

Once there, make sure that your tickets are correct, including the fact that they are not marked as sharing capacity if that is not something you want.

Before doing all of this, I’d recommend creating a backup of your site, just in case.

Let me know if you have any specific questions about moving the tickets and let me know how it all goes!

 

Thanks,

Jaime

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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