[Jaime Marchwinski]

Hi Timothy,

Thanks so much for reaching out!

The following articles can show you all of our available shortcodes:

• https://theeventscalendar.com/knowledgebase/pro-widget-shortcodes/
• https://theeventscalendar.com/knowledgebase/embedding-calendar-views-tribe_events-shortcode/ 

Let me know if you have any other questions on this topic!

 

Thanks,

Jaime

[Jaime Marchwinski]

This reply is private.

[Jaime Marchwinski]

Hi Linda,

Thanks so much for reaching out!

Unfortunately we do not offer phone support at this time.  You can post a new thread for each issue that comes up in this forum here and we’d be happy to assist you!

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Let me know if anything else comes up in the meantime!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Hannes,

Thanks so much for reaching out!

You can try adding something like the following snippet to your theme’s functions.php file, which will send a copy of ticket emails to organizers:

https://gist.github.com/vicskf/c807167bd0a89a13af7f9ad8d351d184

You can also add this idea to our Feature Requests, as we tend to implement ideas based on customer feedback, so your input is greatly appreciated:

https://tribe.uservoice.com/forums/195723-feature-ideas

Let me know if that helps!

 

Thanks,

Jaime

 

[Jaime Marchwinski]

Hi Val,

Thanks so much for reaching out!

I believe the function that you are looking for is tribe_get_start_date.

You can also explore all of our available functions here:

https://theeventscalendar.com/functions/

Let me know if you have any other questions on this topic!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Jason,

Thanks so much for reaching out!

I’m sorry to hear that your Event Aggregator license doesn’t seem to be working.

Can you check that the Event Aggregator is connected to your current license key? See My Account » Licenses to find your current key.

You may want to also just manually re-enter the license key, even if it is correct, and ‘Save Changes’.

Let me know how it goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Curtis,

Thanks so much for reaching out!

As a first step, let’s try to rule out if there is some type of conflict at play.
This is usually because of:

1.    A conflict with another plugin

2.    A conflict with your WordPress theme

3.    A template customization for the Events Calendar that requires updating

When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

1.    Make a backup of your database

2.    Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Let me know how that goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Christopher,

Thanks so much for reaching out!

As a first step, can you try updating your WordPress version and all of your Events Calendar related plugins to their most recent versions and see if that resolves the issue?

If not, after doing so, let’s try to rule out if there is some type of conflict at play.
This is usually because of:

1.    A conflict with another plugin

2.    A conflict with your WordPress theme

3.    A template customization for the Events Calendar that requires updating

When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

1.    Make a backup of your database

2.    Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Let me know how that goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi John,

Thanks so much for reaching out!

As a first step, let’s try to rule out if there is some type of conflict at play.
This is usually because of:

1.    A conflict with another plugin

2.    A conflict with your WordPress theme

3.    A template customization for the Events Calendar that requires updating

When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

1.    Make a backup of your database

2.    Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Let me know how that goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Glad you were able to figure things out, you are welcome back in our support forums any time!

Since you marked this thread as Resolved, I am going to close this thread.

Have a great week!

[Jaime Marchwinski]

Hi Julie,

Thanks so much for reaching out!

You can try the snippet provided in the following forum thread (which you also linked to), which may be able to help you achieve the results that you are looking for:

https://theeventscalendar.com/support/forums/topic/event-tickets-plus-email-notifications/

Let me know if that helps!

 

Thanks,

Jaime

[Jaime Marchwinski]

Glad you were able to figure things out, you are welcome back in our support forums any time!

Since you marked this thread as Resolved, I am going to close this thread.

Have a great weekend!

[Jaime Marchwinski]

Hi Chris,

Unfortunately, if you do not have access to the Google Calendars themselves, it is difficult to automatically control the data that is coming in.  If that is the case, the only way to fix it would be to manually fix the venue information after it has been imported.

Let me know if that makes sense!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Ashley,

I see that the ticket that you provided a screenshot for is set to share capacity with another ticket. Is there another ticket that is sharing the attendee capacity?  If not, this setting may be causing the issue.

Let me know!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Jonas,

Can you please enable WP_DEBUG and WP_DEBUG_LOG and share any debug messages you see?

Also, can you update your plugins to the most recent versions and see if that helps to resolve your issue?

Let me know how that goes!

 

Thanks,

Jaime

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