Manually Added Events not Displaying

[Curtis Costner]

When we manual add individual events they are not displaying on the front end of the site. For example, today we added an event for Covington/Maple Valley Rotary Club on April 21, 2018 (Screen Shot 2018-03-29 at 2.37.52 PM) but it does not display on the list of events on the site (Screen Shot 2018-03-29 at 2.38.32 PM). I have tried delete the event and starting again and still no luck. Plugin and wordpress are up-to-date.

[Jaime Marchwinski]

Hi Curtis,

Thanks so much for reaching out!

As a first step, let’s try to rule out if there is some type of conflict at play.
This is usually because of:

1.    A conflict with another plugin

2.    A conflict with your WordPress theme

3.    A template customization for the Events Calendar that requires updating

When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

1.    Make a backup of your database

2.    Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Let me know how that goes!

 

Thanks,

Jaime

[Curtis Costner]

We went through all of these steps and still the event did not display. We went into the organizer information and venue information for this event and we noticed that the checkboxes for “Show Google Map” and “Show Google Maps Link” were checked on the venue information but those checkboxes are not checked on the venues that were added though .cvs import. Once we unchecked those boxes the event displayed.

We also noticed that when you manually add a new venue these boxes are checked by default. Is this a glitch in the plugin or something else?

[Jaime Marchwinski]

Hi Curtis,

Thanks for sharing your findings.  I have not seen this issue before nor can I replicate it on my end.

Do you have the Google Maps API set up?

https://theeventscalendar.com/knowledgebase/setting-up-your-google-maps-api-key/

Please let me know if you need further assistance on this issue!

 

Thanks,

Jaime

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

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