Ticket form "counter" not displaying correctly

[rickbweir]

The ticket form where is shows the number of tickets to be purchased is not displaying correctly.

[Jaime Marchwinski]

Hi John,

Thanks so much for reaching out!

As a first step, let’s try to rule out if there is some type of conflict at play.
This is usually because of:

1.    A conflict with another plugin

2.    A conflict with your WordPress theme

3.    A template customization for the Events Calendar that requires updating

When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

1.    Make a backup of your database

2.    Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Let me know how that goes!

 

Thanks,

Jaime

[rickbweir]

Works perfect using the Twenty Seventeen theme. When I use the Jupiter Theme (Artbees), it doesn’t display correctly.

[Jaime Marchwinski]

Hi John,

Great, thanks for running through that testing.  It seems that this is an issue with your theme then.

Could you please send me a copy of the latest version of your WordPress theme / child theme via a link to a .zip file link (stored Dropbox or Google Drive) so that I can run some tests on my end ? I recommend a private reply for that purpose.

Please ensure you are using the latest files as found on your actual website.

This way I will get access to any updates or customizations you might have made.

Basically the goal here is just for me to confirm that this issue is present on the latest version of our plugin.  I cannot guarantee that I can provide a resolution to this issue.

Please also note that support for theme conflicts is limited as stated in our support policy.

You may also want to reach out to your theme developers in the meantime to see if they have any solutions for you on this issue as well.

In addition, you may want to see if changing the stylesheets and page templates helps to make a difference in the display:

https://theeventscalendar.com/knowledgebase/stylesheets-and-page-templates/

Let me know if you have any other questions in the meantime!

 

Thanks,

Jaime

 

[rickbweir]

I’m not sure what to do with this link: https://theeventscalendar.com/knowledgebase/stylesheets-and-page-templates/

I am only using Event Tickets. The only option I have in Events->Settings->Display is a date format. There is nothing there regarding templates.

[rickbweir]

I can’t upload the theme file. It’s 31MB — too big.

[Jaime Marchwinski]

Hi John,

You can trying uploading your theme using Google Drive or Dropbox. Otherwise you can try switching themes or contacting your theme developers to see if they have any suggestions for you.

Let me know!

Thanks,
Jaime

[rickbweir]

Theme is on Google Drive: https://drive.google.com/file/d/1MVVY4eIK_8xkOlQH2rqvibfAxEQX78qh/view?usp=sharing

[Jaime Marchwinski]

Hi John,

Unfortunately I got a message that said that the link had expired, so I was unable to upload your theme.

Alternatively, you could provide me with a link to the page where you are seeing the issue so I can try to make some suggestions from there.

Let me know if you have any other questions in the meantime!

 

Thanks,

Jaime

[rickbweir]

I got someone else to fix it.

[Jaime Marchwinski]

Glad you were able to get things fixed, you are welcome back in our support forums any time!

Since you marked this thread as Resolved, I am going to close this thread.

Have a great week!

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