[Jaime Marchwinski]

Glad we could help, you are welcome back in our support forums any time!

Since you marked this thread as Resolved, I am going to close this thread.

Have a great week!

[Jaime Marchwinski]

Hi Dan,

Unfortunately, I could reproduce the same issue with the month of June on my end. I have logged a bug report for this so it can be addressed in one of our next maintenance releases of our plugins.

I will set this thread’s status as “Pending fix” and link it to the report. This way, we will notify you once a fix is released.

We apologize for the inconvenience and we appreciate your patience while we work on this.

Please let me know if you have any other questions in the meantime!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Bill,

It looks like the formatting that is showing is coming from your CSS stylesheet, is that correct?  Has the directory changed for that folder? Is this something that occurred after a plugin update or anything else that you can pinpoint?

Has the template that you use changed?  You can check out your stylesheets and page templates under Events > Display:

https://theeventscalendar.com/knowledgebase/stylesheets-and-page-templates/

Let me know if that helps!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Bill,

Thanks so much for reaching out!

Can you point me to the page where you are seeing that event? I was unable to find any events on your calendar.

In the meantime, as a first step, let’s try to rule out if there is some type of conflict at play.
This is usually because of:

• A conflict with another plugin
• A conflict with your WordPress theme
• A template customization for the Events Calendar that requires updating

When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

• Make a backup of your database
• Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Let me know how that goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Tiffany,

Thanks so much for reaching out!

Can you try updating The Events Calendar, then Event Tickets, then Event Tickets Plus?

You can also delete Event Tickets Plus and update manually via the following tutorial:

https://theeventscalendar.com/knowledgebase/manual-updates/

Let me know how that goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Colm,

Thanks so much for reaching out!

At this time, if you already have a live, approved PayPal Adaptive Payments account then you can continue to use this feature, however it is no longer possible for newAdaptive Payments accounts to be created. We’re investigating replacements for this service.

https://theeventscalendar.com/knowledgebase/community-tickets-configuring-paypal-split-payments/

If you are able to use split payments, and do have any further questions on this topic, please let me know!

As far as Stripe goes, Stripe is not set up to work with split payments.  This is something that is set up through Stripe, and not through our plugin.

Let me know if you have any other questions!

 

Thanks,

Jaime

[Jaime Marchwinski]

This reply is private.

[Jaime Marchwinski]

Hi Martin,

Thanks so much for reaching out!

You can create and add additional fields to your events by going to Events Settings < Additional Fields.

You can then add these fields from your Edit Event page.

https://theeventscalendar.com/knowledgebase/pro-additional-fields/

Let me know if you have any other questions on this topic!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Thomas,

Thanks so much for reaching out again here!

We are currently in the process of figuring out the impact that Facebook API changes has had and will continue to have on imports from Event Aggregator.

I can tell you that Facebook Groups are currently not importing, and we do have a bug report out on that issue.

In addition, we released a hot fix yesterday to address the issue with Featured Images from Facebook not importing.

I’m sorry that I do not have more concrete information for you at this time, but we are working to figure things out as they happen.

Please let me know if you have any further questions on this issue!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Cameron,

Thanks so much for reaching out and for your interest in our products!

Event Aggregator updates come in the form of our core product, The Events Calendar, so Event Aggregator will always be updated as long as The Events Calendar is kept up to date.

You can have all events imported into categories through Event Aggregator, and depending on the source you are importing from, you can also import events as Featured Events.

Also, we have a great 30 day full refund policy, so if the functionality that you’re looking for isn’t there for you, you can get a full refund for your purchase.

Let me know if you have any other questions!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Liesel,

Thanks so much for reaching out!

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Let me know if anything else comes up in the meantime!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Linda,

Thanks so much for reaching out!

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Let me know if anything else comes up in the meantime!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Dan,

Thanks so much for reaching out!

Unfortunately, I was not able to replicate this issue on my test site.  I set my calendar week to start on Sunday, and was still able to export events on the last day of the month.  Do all events (excluding all day events) not export on that day?

Are you using the “export events” link through our plugin, or another plugin, to export your events?

Let me know!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Austin,

Thanks so much for reaching out!

If you’d like for the ticket sales to be unlimited, but limit the number of tickets sold for each type, I’d recommend creating separate tickets with a limited capacity.  You can also add attendee information for your tickets, so that if you just wanted to create one ticket, you could have users select between the different class categories (provided all of the other ticket information is the same).

Let me know if you have any other questions on this topic!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Maged,

Thanks so much for reaching out!

You can try setting up a Members-Only calendar in order to achieve the results that you are looking for.  The following tutorial can show you how to do that:

https://theeventscalendar.com/knowledgebase/making-members-calendar/

Let me know if that helps!

 

Thanks,

Jaime

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