[Jaime Marchwinski]

Hi Colm,

can I ensure the paypal charge comes out of the site admin fee I charge? I want customer to receive full ticket price

The fee will come out of the Site Admin’s charge.  If you have enabled split payments, that amount won’t come out of the Organizer’s fee.

if I set up discount voucher using woocommerce, can I ensure discount comes out of the site admin fee? I don’t want customer to be impacted by discount voucher.

The discounted amount will come out of the Site Admin’s amount as well.  The Organizer will still get the amount that was originally set up.

You can read more about these options here:

https://theeventscalendar.com/knowledgebase/configuring-community-tickets/

Let me know if you have any other questions on this topic!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Derek,

Thanks for providing me with that information.

As you may be aware, Facebook recently announced some significant changes to their privacy policy.  This has had an effect (and continues to have an effect) on the way that imports are currently working.

For now, it seems that Facebook Pages are only importing if you mark yourself as “interested” in the event.

You can read more about the changes here:

https://theeventscalendar.com/knowledgebase/ea-fb-privacy-policy/

Let me know if that works for you and if you have any other questions in the meantime!

 

Thanks,

Jaime

[Jaime Marchwinski]

Great, thanks for providing me with that information!

As a next step, let’s try to rule out if there is some type of conflict at play.
This is usually because of:

• A conflict with another plugin
• A conflict with your WordPress theme
• A template customization for the Events Calendar that requires updating

When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

• Make a backup of your database
• Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Let me know how that goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi John,

Unfortunately, Event Aggregator is not set up this way for our customers.  It’s worth mentioning here that we have a great 30 day full refund policy, so if Event Aggregator really doesn’t have the functionality that you are looking for, you are welcome to a full refund.

Let me know if you have any other questions!

 

Thanks,

Jaime

[Jaime Marchwinski]

No problem, we will let you know when a fix has become available for this issue.

In the meantime, don’t hesitate to reach out with any additional questions!

[Jaime Marchwinski]

Hi Shelley,

Thanks so much for reaching out!

As a first troubleshooting step, would you mind updating all of your Events Calendar related plugins, so that we can ensure that all of the current functionality is available to you?

After doing so, if you are still seeing this issue, can you provide me with a link to an example of this issue in action?

Let me know if you have any other questions in the meantime!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Cian,

Thanks so much for reaching out and for your interest in our products!

You can display a Category calendar that displays only events listed with that category.  Here’s some more information on how to do that:

https://theeventscalendar.com/knowledgebase/event-categories/

Let me know if you have any other questions!

 

Thanks,

Jaime

[Jaime Marchwinski]

Thanks so much for reaching out!

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Let me know if anything else comes up in the meantime!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Johannes,

Thanks so much for reaching out!

Unfortunately the payment methods currently available on the site are the only ways that we are able to accept payments for the plugins.

I apologize for the inconvenience.

Let me know if you have any further questions.

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Paula,

Thanks so much for reaching out!

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Let me know if anything else comes up in the meantime!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Elena,

Thanks so much for reaching out!

By default, users can view their submitted events by going to yoursite.com/events/community/list.  This is where each user can view their events on the front-end.

On the backend, you can add an Organizer Filter where you view your list of events, and view events added or assigned to one organizer.

Let me know if you have any other questions on this topic!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Benneth,

Thanks so much for reaching out!

Would you mind sending an email to [email protected] with this request?

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Tom,

Thanks so much for reaching out!

Unfortunately, this is true.  Facebook events cannot be imported through Legacy Import, so the only option through our suite of plugins in this case is Event Aggregator.

Please let me know if you have any other questions on this topic!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi John,

Thanks so much for reaching out and for your interest in our products!

With Event Aggregator, you can set up a scheduled import at a specific interval, so it can pull data from your source and update your site with that data.

This, however, cannot be accomplished via CSV, but can be accomplished through a variety of other sources.

Let me know if you need any further clarity on this issue!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Pam,

Thanks so much for reaching out!

You are correct, this is expected behavior with the way that things are set up.

This is because Event Categories is a custom taxonomy (and therefore we provide a view for it), but the Tags you can assign to Events are shared across both Posts (regular blog posts) and Events (the tribe_events custom post type).

Therefore, whatever your active theme or child theme uses for its tag.php template file is what will be used.

You can learn more at https://developer.wordpress.org/themes/basics/template-hierarchy/#visual-overview

But, as an alternative, I would recommend trying to change the setting under Events -> Settings -> Display (specifically the Events template setting)

https://theeventscalendar.com/knowledgebase/stylesheets-and-page-templates/

You can also vote on this idea in our Feature Requests, as we tend to implement ideas based on customer feedback, so your input is greatly appreciated:

https://tribe.uservoice.com/forums/195723-feature-ideas/suggestions/12270432-event-tags-not-to-mix-with-post-tags-please

Let me know if you have any other questions on this topic!

 

Thanks,

Jaime

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