[Jaime Marchwinski]

Hi Amanda,

Thanks so much for reaching out and for your interest in our products!

You can set up separate calendars for each event by creating and displaying different category calendars for each type of event.

https://theeventscalendar.com/knowledgebase/event-categories/

For each event, you can create a variety of tickets with different prices and attributes.

One thing of note is that recurring events don’t support tickets in the way that you are referring to. You can technically add tickets to a series, but it will be the same ticket on every occurrence in the series (i.e. you won’t be able to distinguish which occurrence the user intended to purchase the ticket for). Sorry for the bad news here!

One way around this would be to create a series of recurring events and then to break each event from the series, and add a ticket for that event.<span class=”Apple-converted-space”>  </span>You would essentially be using the recurring event feature to populate your calendar, and then create separate tickets for all events.<span class=”Apple-converted-space”>  </span>I know that this is not an ideal solution, but it is a workable one for now.

In addition, we’d love for you to vote on this idea in our feature request, as we do take customer feedback into consideration when implementing new features:

https://tribe.uservoice.com/forums/195723-feature-ideas/suggestions/3685663-recurring-event-support-for-tickets

As far as creating different prices, I’d recommend integrating a third-party plugin like WooCommerce Dynamic Pricing and Discounts, to give you some more flexibility with your pricing options.

Let me know if you have any other questions!

 

Thanks,

Jaime

[Jaime Marchwinski]

Great, let me know how that goes!

[Jaime Marchwinski]

Hi Diego,

Thanks so much for reaching out!

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Let me know if anything else comes up in the meantime!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Danny,

Thanks so much for reaching out!

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Let me know if anything else comes up in the meantime!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Jared,

Thanks so much for reaching out!

You can go to Events < Ignored and then check all of the ones you’d like to restore.  Then click Bulk Actions < Edit < Apply and change the Status to Published.

Let me know if that helps!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Suzanne,

Thanks so much for reaching out!

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

In addition, can you provide me with the URL that you are trying to import, so that I can do some testing on my end?

Also, can you enable and check the Event Log under Events < Help to see if you see anything unusual?<span class=”Apple-converted-space”> </span>

Right under that is your Event Aggregator Status. Can you take a screenshot of what you see there?

Let me know if anything else comes up in the meantime!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Tracy,

Thanks so much for reaching out!

As a first step, can you update The Events Calendar to the most recent version and let me know if you still see the same issue?

In addition, can you provide me with the URL that you are trying to import, so that I can do some testing on my end?

Also, can you enable and check the Event Log under Events < Help to see if you see anything unusual?<span class=”Apple-converted-space”> </span>

Right under that is your Event Aggregator Status. Can you take a screenshot of what you see there?

Let me know if anything else comes up in the meantime!

 

Thanks,

Jaime

[Jaime Marchwinski]

Glad you were able to get things to work, you are welcome back in our support forums any time!

Since you marked this thread as Resolved, I am going to close this thread.

Have a great week!

[Jaime Marchwinski]

Glad you were able to get things working, you are welcome back in our support forums any time!

Since you marked this thread as Resolved, I am going to close this thread.

Have a great week!

[Jaime Marchwinski]

Glad you were able to get things to work, you are welcome back in our support forums any time!

Since you marked this thread as Resolved, I am going to close this thread.

Have a great week!

[Jaime Marchwinski]

Hi Oliver,

Nice to meet you!

So it looks the the URL for the new view will be whatever you register it as.

To further explain, check out the following article, especially the section on adding views:

https://theeventscalendar.com/knowledgebase/understanding-the-tribe-events-bar/

In addition, check out the following forum thread, where a user provided an example of a custom view:

https://theeventscalendar.com/support/forums/topic/new-view-created-which-you-may-like/

Let me know if that helps!

 

Thanks,

Jaime

[Jaime Marchwinski]

Okay, good to know.  Let me know if you need any further assistance from us!

[Jaime Marchwinski]

Hi Sonya,

Can you take a screenshot of what that ticket looks like on the backend?  You can find this by going to that Edit Event page and scroll down to the ticket.

Can you test this scenario with a new event as well, since you have recently updated your plugins?

Also, does this occur on all of your events, or just on certain events?

In the meantime, let’s try to rule out if there is some type of conflict at play.
This is usually because of:

• A conflict with another plugin
• A conflict with your WordPress theme
• A template customization for the Events Calendar that requires updating

When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

• Make a backup of your database
• Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Let me know how that goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Linda,

I’m sorry to hear you are experiencing this problem.

Unfortunately, I could reproduce the same issue on my end. I have logged a bug report for this so it can be addressed in one of our next maintenance releases of our plugins.

I will set this thread’s status as “Pending fix” and link it to the report. This way, we will notify you once a fix is released.

We apologize for the inconvenience and we appreciate your patience while we work on this.

Please let me know if you have any other questions in the meantime!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Russell,

Unfortunately, I’m not seeing the screenshot attached, would you mind re-attaching?

Okay, so this indicates that there is a plugin or theme conflict here, since things work as expected when only our plugins are activated.  So you can enable one plugin at a time and see when things stop working as expected, which is how you know where the issue is.  Then you can try the same thing with your theme.

Our  testing for conflicts procedure can also provide some more information on that process.

Let me know how that goes!

 

Thanks,

Jaime

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