the order button is left thinking and does not let pass the payment gateway

[dimaginet]

the order button is left thinking and does not let pass the payment gateway

[Jaime Marchwinski]

Hi Diego,

Thanks so much for reaching out!

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Let me know if anything else comes up in the meantime!

 

Thanks,

Jaime

[dimaginet]

This reply is private.

[Jaime Marchwinski]

Hi Diego,

Thanks for providing me with that information.

As a next step, let’s try to rule out if there is some type of conflict at play.
This is usually because of:

• A conflict with another plugin
• A conflict with your WordPress theme
• A template customization for the Events Calendar that requires updating

When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

• Make a backup of your database
• Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Let me know how that goes!

 

Thanks,

Jaime

[dimaginet]

This reply is private.

[dimaginet]

firefox says the next for example:

Content Security Policy: Las opciones para esta página han bloqueado la carga de un recurso en self (style-src). search:1
Content Security Policy: La directiva ‘child-src’ es obsoleta. Use la directiva ‘worker-src’ para controlar los workers, o la directiva ‘frame-src’ para controlar los marcos, respectivamente.

[Jaime Marchwinski]

Hi Diego,

Can you test if this works with a different payment gateway? Do you only have this issue with WooCommerce PayU Latam Payment Gateway?

Let me know if anything else comes up in the meantime!

 

Thanks,

Jaime

[dimaginet]

This reply is private.

[Jaime Marchwinski]

Hi Diego,

Can you point me to an event with tickets where you are seeing this issue?

Also, you previously mentioned something about FireFox, would you mind elaborating on that and where you saw that message?

Let me know if anything else comes up in the meantime!

 

Thanks,

Jaime

[dimaginet]

This reply is private.

[Jaime Marchwinski]

Hi Diego,

It looks like this actually may be a WooCommerce issue.  In any case, I found this thread in WooCommerce Support that may help resolve your issue.

https://wordpress.org/support/topic/wc-ajaxupdate_order_review-403-error/

Let me know if that helps!

 

Thanks,

Jaime

[dimaginet]

This reply is private.

[Jaime Marchwinski]

Glad we could help, you are welcome back in our support forums any time!

Since you marked this thread as Resolved, I am going to close this thread.

Have a great week!

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