[Jaime Marchwinski]

Hi Cameron,

Unfortunately, it looks like we do have a current bug report on the issue to import Organizers via iCal import, which explains why your Organizers are not being imported, despite being visible in the source data of your URL.

In that case, if you download the .ics file from the same iCalendar and do a manual import, then it should import (and create) the organizers.

I will set this thread’s status as “Pending fix” and link it to the report. This way, we will notify you once a fix is released.

We apologize for the inconvenience and we appreciate your patience while we work on this.

Please let me know if you have any other questions in the meantime!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Nadja,

Unfortunately if the issue has nothing to do with The Events Calendar, there is nothing else that I can really do here.  Since I don’t have a copy of the Divi Builder and if the issue is present on the Blog Module regardless of The Events Calendar, I’d recommend continuing to deal with the issue with Divi.

Let me know if you have any other questions for us!

Thanks,

Jaime

[Jaime Marchwinski]

Hi Mark,

Glad we could help, you are welcome back in our support forums any time!

You can also set up a staging site and test things out there.

Since you marked this thread as Resolved, I am going to close this thread.

Have a great week!

 

 

[Jaime Marchwinski]

Hi Cameron,

If the iCal events are set to UTC, then no matter what setting you change on your site, the events will be imported with UTC time.  The settings on your site can change the appearance of the event times on the front-end, but they will still be in UTC.

You can see that is the case by looking at the source data in this iCalendar Validator.  You will see a “Z” appended to the time, which indicates UTC.

The iCal link doesn’t work for me currently, so I am unable to import and test it out.  Does it work for you currently?

So the other things that are missing are Organizers and Featured Images, correct?  Is this with all of your events, or only some of them?

Let me know!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Nadja,

Great, good to hear.  You can add the link to this forum thread in a private reply.

Let me know if you have any other questions in the meantime!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Russell,

With Health Check, you should see it listed in your Dashboard on the backend of your site.  First check the Health Check tab and see if there are any warnings there.

Then go to the Troubleshooting tab and Enable Troubleshooting Mode.  That can mimic a bare WordPress install to see if the issue still exists with a default WordPress theme and no other plugins installed.

Let me know how that goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Joakim,

Thanks so much for reaching out!

I think you can achieve what you want with a custom query to show both past and upcoming events on the same page using the tribe_get_events() function in a new page template.

We have a pretty nice tutorial that walks through how that function is used with examples that should help you get started.

I hope this helps! Let me know if you need anything else in the meantime.

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Mark,

Thanks so much for reaching out!

Yes, at this time, only public events in Eventbrite will show up on your site.  If you can re-test with a public event, you can get a better idea if things are working as expected.

Let me know how that goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Kyle,

Thanks so much for reaching out!

Are you referring to the ‘iCal Export’ link on that page? If so, I tested this out with an iPhone and everything worked properly for me.

In any case, can you try updating all of your Events Calendar related plugins to their most recent versions and see if the issue still occurs?

Let me know if you have any other questions along the way!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Jason,

Thanks so much for reaching out!

Glad that you were able to find the source of the issue.

Instead of editing our plugin code directly, I’d recommend following the steps outlined in our Themer’s Guide and copying and editing the code there.

Let me know if you have any other questions on this topic!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Janelle,

Thanks so much for reaching out!

Facebook recently announced a range of changes (https://newsroom.fb.com/news/2018/04/restricting-data-access/) to their APIs (the protocols we use to ‘speak’ to their servers and retrieve event information) which are having an affect on a number of our users.

We are currently figuring things out as they continue to evolve with the Facebook Privacy Policy. For now, the best places to check in on the status of our plugin’s access to Facebook are https://theeventscalendar.com/knowledgebase/ea-fb-privacy-policy/ and https://theeventscalendar.com/event-aggregator-status/.

It seems that for right now, the best way to get imports to work is to create/import events with your own Facebook page.  I know this is not ideal, however it is the only consistent functionality that is working with Facebook imports right now.

Let me know if you have any other questions in the meantime!

 

Thanks,

Jaime

 

[Jaime Marchwinski]

Hi Cameron,

Thanks for providing me with that information.

I actually meant that you should keep the setting to preserve the local timezone for each event.  Can you change that back?  Sorry for the confusion!

Also, your iCal imports will update events that have been imported by that source, so it will not update another event that was added by Facebook, even if it is the same event.  Does that make sense?

So the only issue you are still experiencing here is the timezone issue, is that correct?  Can you check the timezone that is set in the source and make sure that it is the correct timezone?

Let me know how that goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Glad we could help, you are welcome back in our support forums any time!

Since the issue has been resolved, I am going to close this thread.

Have a great week!

[Jaime Marchwinski]

Hi Linda,

I received an error message when trying to view your system information.

Could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Let me know if you have any other questions along the way!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Russell,

Unfortunately we cannot log in to your site per our Support Policy, but I will do my best to assist you here.

What did you find when you configured Health Check?

Let me know if you have any other questions in the meantime!

 

Thanks,

Jaime

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