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Hey Karen,
Welcome back. For some reason, it appears the double square brackets in the tooltips aren’t being fully encoded. Some are, but not all of them. I spoke with one of the most technically inclined members of my support team and we’re really not sure where the conflict is coming from.
One other route of “removing” the tooltip would be a template override as outlined in our Themer’s Guide. You’ll need to overwrite /the-events-calendar/src/views/month/tooltip.php with the following structure to avoid losing customizations: [your-theme]/tribe-events/month/tooltip.php. You’ll basically leave the new tooltip.php file completely blank so it doesn’t show anything when hovered upon. Let me know if this makes sense.
A few different ways to export events include via the WordPress export tool or a plugin such as Export WordPress data to XML/CSV.
I hope I’ve provided more details that can help possibly lead you to a solution and let me know if you have any more questions or comments.
Cheers!
Hey, Abby 🙂
That behavior described doesn’t sound typical! If you wouldn’t mind, review our Testing for conflicts guide and see if the issue still occurs. Let me know what you find and we’ll take it from there.
Thank you for reaching out and have a good day.
Cheers!Hey Will,
Welcome back! I took a look at the link provided but it appears there aren’t any events set for next month (August). I navigated back to June and then back to the current month with no problems. I see a couple errors in my console by right-clicking my mouse and opening ‘Inspect’. It appears you’ve got multiple API keys being called. I’m not 100% certain this is the cause of issue, but it’s a start. If you need help with the API keys, please refer to this article.
I see you checked ‘Yes‘ to deactivating all other plugins and reverting back to the theme as recommended in the Testing for conflicts guide, but can you please confirm this? I’m not seeing any logged bug reports reflecting similar behavior and I’m unable to reproduce the issue on my testing environment.
Keep me updated with your findings and have a great day.
Cheers!Hi and welcome back,
If you can, send over the ‘Time & Date‘ section from the back end of the events giving issues. (see screenshot below)
Having this info will help a lot. Thanks for keeping me updated and have a great rest of the day.
Carlas,
I’m so glad it worked out for you! Sometimes it takes a bit of testing to get it working properly. I’ll close this thread out but please open a new one if you have any more questions or concerns 🙂
Hey Ryan,
My apologies for the delayed response here. You might have to try and reproduce the issue on a fresh site that doesn’t include WPML. Reason being is (I believe) WPML creates a number of posts behind the scenes for each translated post, so you’d really need to deactivate it ​and start again with a new event, venue, organizer, everything.
I know this is a strange and not ideal “answer”, but based on my discussions with other support team members, this is the most likely scenario you’re facing.
Keep me updated with your findings and thanks again for the patience exercised on your end. Have a great day 🙂
Hello, Hill 🙂
Thank you for the input! If you need any assistance from us, feel free to create a separate thread and we’d be glad to help. Thanks again and have a good day!
Hey Peter,
Thank you for the response 🙂
I’ver personally never dabbled with the WooCommerce Dynamic Pricing or the Groups plugins. We are also not able to support conflicts between other plugins, so unfortunately you’ll need to handle those.
Regarding the page title, you might want to try a plugin like Yoast SEO which can give much more control over your event SEO titles and descriptions. Let me know if you have any more specific questions about the page titles.
Sorry we can’t be of more assistance with the other plugin conflicts and have a good day.
Hey Peter,
Thank you for choosing Event Tickets Plus and welcome to the forums! Let’s see if we can get some answers 🙂
The first step when encountering problems is to confirm whether they still occur with the default WP theme and only our plugins active as outlined in the Testing for conflicts guide. We unfortunately can’t support conflicts between themes and other plugins, so please be aware of that.
With that said, please respond back with the issues that still occur with the default WP theme active and only our plugins and we’ll take it from there. Thank you again and have a great day.
Cheers!
Hey Paula,
Thank you for reaching out. Can you please send over a screenshot of the ‘Time & Date’ section on the event you’re referring to? Send over your System Information as a private reply too and I’d be happy to help investigate.
Thanks again and have a great Monday.
Cheers!Hi Jessica!
Welcome to the forums 🙂
I’m not 100% certain you’re encountering a relative bug we’re aware of and have recently put out a fix for, but just in case, can you please update to version 4.2.2.1 of PRO and let me know if the issue still occurs? You might have to do some manual deleting of unnecessary events, but hopefully this maintenance release will alleviate the concern of this happening again.
Keep me updated on your findings and have a great Monday.
Cheers!Hey Ian,
Thank you for being so thorough and including the screenshot too 🙂
Before I test for the issue myself, can you review our Testing for conflicts guide and let me know what you find?
Thanks again and have a good Monday.
Cheers!Hello and welcome!
I unfortunately don’t have a copy of the Enfold theme, so there’s no real way I can provide any assistance here :-/
I wish I had a better answer but theme/plugin conflicts are outside what we’re able to cover. You might want to try reaching out to the theme authors to see if they have any advice. Again, I apologize I can’t be of more assistance and good luck getting everything resolved.
Cheers!
Hey Nick,
Do you have a page with the same title/slug as what you’ve set for ‘Events URL slug‘ under Events > Settings > General? If so, go ahead and delete that page. If not, then disregard that step.
If you haven’t already, please review our Testing for conflicts guide and let me know whether the issue still occurs. I’d also recommend checking out our New User Primer. It’s a useful article that can help answer some general questions you might have.
Also, welcome to the forums! Thank you for posting and have an enjoyable rest of your day.
Cheers!Hello and thank you for all the updates 🙂
For downgrading, we recommend doing so manually as instructed here.
Can you please confirm the issue occurs with only our plugins and the default WP theme active as outlined in our Testing for conflicts guide?
We just released a version that aims to address the recurring events issue, so please upgrade to version 4.2.2.1 and if you’re still having this specific issue, please create a separate thread and we’d be happy to investigate for you.
Lastly, send over your System Information as a private reply. Thank you again and have a good Monday.
